WrenchWay Portland Chapter

In which year did Subaru unleash the legendary WRX onto the world stage, igniting a revolution in performance cars?

Ray, a seasoned service technician at Carr Subaru, who brings a wealth of experience and passion to the automotive industry. With a decade of dedicated service, Ray's journey began during his formative years, sparked by a fascination with cars that led him to explore a career path in auto maintenance.

Exciting News Alert! The Corvette ZR1 Is Making a Comeback! With the recent announcement of the legendary ZR1 returning this summer, Corvette enthusiasts are buzzing with anticipation. Synonymous with raw power and cutting-edge technology, the ZR1 has a rich lineage of delivering unparalleled performance. Now, we want to hear from you! Which previous iteration of the ZR1 is your favorite? Share your thoughts below as we celebrate the legacy of the Corvette ZR1 and eagerly await its triumphant return

Top Shop Challenge: Let's hear it for the service team. Share an example of a team member going above and beyond for a customer recently.

Meet Melissa Kumm, a seasoned Service Advisor with an impressive 23 years of experience under her belt. Melissa's mantra in both her professional and personal life is simple yet profound: "Treat others how you would like to be treated." As a service advisor, Melissa is dedicated to going above and beyond for every customer she serves. Beyond the mechanical work, her commitment lies in ensuring each client receives exceptional care and attention. Melissa finds immense satisfaction in her role at Carr Chevrolet, where she describes the environment as reminiscent of a big, happy family. Teamwork is at the core of their ethos, with everyone eager to lend a hand. Management's genuine care for their employees fosters a sense of belonging, making work feel like home. The allure of problem-solving, coupled with meeting customer needs, drew Melissa into the automotive industry. She thrives on the opportunity to make a difference in people's lives, whether it's resolving car troubles or simply putting a smile on a customer's face amidst the inconvenience of a breakdown. Despite only being with us for four months, Melissa has achieved outstanding success, breaking $100k in sales for last month alone, alongside an exceptional CSI score.

Top Shop Challenge: Let's hear it for the service team. Share an example of a team member going above and beyond for a customer recently.

Meet Andrew Mallea, a stellar member of our team at Carr Subaru. With over three years of dedicated service under his belt, Andrew has distinguished himself as one of our Top Express Advisors. His commitment to exceptional customer service hasn't gone unnoticed. Time and again, customers have sung praises of Andrew's professionalism and attentiveness. In fact, he stands out as the only advisor from last quarter to achieve an outstanding 98% satisfaction rating on surveys—an achievement that speaks volumes about his dedication and skill. One delighted customer shared, “Andrew is such a wonderful person to be greeted by. He is great at communicating what will be done during my service, he then checks in to suggest things that could be helpful or may need to be addressed, and when I pick up my vehicle he does an amazing job of explaining the work that has been completed.” Andrew's ability to effectively communicate with customers, offer insightful suggestions, and provide clear explanations sets him apart as a true asset to our team. His unwavering commitment to delivering top-notch service reflects positively on Carr Subaru, making him an invaluable member of our family. We're fortunate to have Andrew on board, consistently exceeding expectations and leaving customers thoroughly satisfied with their experiences.