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Under The Hood
Is the shop heated? Air conditioned?
Heated: Yes Air-conditioned: No ( commercial fans )
What is the size of the team I’d be working with?
Audi West: 4 foremans 7 service advisors 2 assistants 19 technicians Audi East: 1 Foreman 11 technicians 4 service advisors 2 assistants
What are the shop hours and what are the shift timeframes?
7:00am - 5:00pm with two shifts available: -7:00am - 4:00pm -8:00am - 5:00pm
What tools does the shop provide that are available for all technicians to use?
All specialty tools, and major equipment provided
What type of break room facility is provided?
Each shop has it’s own full break room with tables, TV's, full size refrigerators, microwaves, toaster ovens and freshly brewed coffee with locally sourced coffee beans. We also have a couple vending machines located within our Audi service shop for employees to use at their convenience .
How many bays does your shop have?
34
How many repair orders do you average per month?
Available upon request.
What is your parts ordering process?
We work through a system called MyKaarma that allows techs, service advisors and parts to all communicate on the select repair order and reccomend or request parts to be ordered under that vehicle / customer #. Communication with the client as well as internal messages between departments is saved to the client profile so anyone can pick up where one left off, look at history of repairs, questions, comments, denied work, etc..
What is your policy on side work?
Not allowed.
Are there any other unique features of the work environment worth noting?
We have built-in toolboxes for every tech
Do you offer any skills training or continuing education opportunities?
Web and in-person training is available through our Audi Programs. These programs continue to allow technicians the oppotunity to grow in this field, receive certifications and most importantly... gain hands on experience.
Can you describe opportunities for career growth at your business?
We do our best to promote within and allow employees to grow into the positions they are striving for. We have had some technicians move into the shop foreman roles. Almost every single manager here has worked their way up to be in the role they are in now. A good thing to ask tenured co-workers / managers is where they started.... this really encourages ones motivation to succeed.
Can you describe your performance review process?
We complete a 90-day review from the date of hire and an annual review from there on. Employees are encouraged to complete a self-evaluation form for each review to provide some feedback and goals they would like to work towards.
What type of safety training is required?
We have multiple courses through our online training center ( KPA ) that every technician needs to complete when hired and maintain as they need to be renewed.
Can you describe how Techs work with and mentor younger techs?
Hands on learning is one of the most influential ways for one to continue to advance their skills. Having a team of experienced Audi technicians and foremans allows them to get insight and knowledge from some of the best mentors around.... their own team. We are a family run dealer and we like to treat our co-workers just the same. We are here to support eachother as a team and always find ways to learn / teach something new each day.
How does your shop get involved with the local community?
We’ve been an active member in the Portland metro area for 40 years, supporting causes and organizations such as The Dougy Center, Susan G. Komen Foundation, Children’s Cancer Association, Boys & Girls Clubs of Portland, Victory Academy, and more. We ask that you take some time to see what we’re doing in our local community to help make this beautiful place we live better, one partnership at a time.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We have a sponsorship program with Clark College and their automotive program which allows apprentices to attend school while working in the shop.
Do you phone screen applicants before doing in-person interviews?
No, we prefer to do in-person interviews
What do your in-person interviews entail?
General questions to get to know that candidate, and then ask about work experience and career goals.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Yes, all candidates that are offered a position will need to complete a background check, driver's license insurability check, and a drug screening.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No formal skill assessment. Assessment is done through the interview process
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
Depending on how many candidates are currently being interviewed, we typically notify all candidates of our decision with 3 to 5 business days.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
We review applications daily, and quickly invite qualified candidates in for an interview. Depending on candidate availability, an interview is typically scheduled within a week of making contact and a hiring decision is made within 3 to 5 business days after the interview.
Is there anything else you’d like to mention about your hiring process?
If an offer is sent and accepted, screens are then sent to the candidate. Depending on the candidates action to complete the pre-employment screens,
Service Advisor
Pay Range: $40,000.00 - $100,000.00/year
Commission based pay plan
All Level Technicians
Pay Range: $24.00 - $30.00/hour
Flat Rate pay structure based on the candidates background and certifications
- Health Insurance Offered
- 3 Plan Options
- Dental Insurance Offered
- 2 Plan Options
- Vision Insurance Offered
- 1 Plan Option
- Retirement Plan Offered
- Eligible after 1 year of employment
- Sick Leave Not Offered
- Vacation Offered
- 1st years allotment of PTO is given at your 90 day mark
- Paid Holidays Offered
- Some paid holidays
- ST / LT Disability Offered
- Short term covered by the company, optional long term
- Life Insurance Offered
- Basic Life and AD&D coverages provided by company. Can opt into a higher level of coverage
- Uniforms Offered
- Uniforms provided for some positions
- Other Not Offered
Shop Talk
Top Shop Challenge: We're in the middle of summer now. Does your shop have temperature control to keep the team cool? Do you do anything else to cool them down?
Both sides of our Audi shops have multiple large ceiling fans that run throughout the day in order to keep the shop cool. On hot days, we will also close the bay doors in order to keep the excess heat out.
Top Shop Challenge: Training is a hot topic for technicians looking for a good shop to work at. Talk about the training you provide your techs or highlight some individuals who recently completed training or earned certifications.
Furthering your training is something that we emphasize at Audi Beaverton. We send our technicians to training at least once a year, but often more than that. This training is out of state, and is done through the manufacturer, so it will further your progress in becoming a master tech!