Under The Hood
Is the shop heated? Air conditioned?
Both our main shop and off-site used car shop are heated and well ventilated.
What is the size of the team I’d be working with?
What are the shop hours and what are the shift timeframes?
M - F 7:00 AM - 6:00 PM Shifts are: 7:00AM - 4:00 PM and 8:00 AM - 5:00 PM S 8:00 AM - 4:00 PM
What tools does the shop provide that are available for all technicians to use?
We provide all MB MFG Specialty tool including computers and diagnostic software. Technicians are expected to have their own hand tools and box.
What type of break room facility is provided?
Employee break room with TV, Microwave and Toaster oven.
How many bays does your shop have?
30 Main Shop 6 off -site Used department
How many repair orders do you average per month?
What is your parts ordering process?
Parts are requested electronically through MPI. Parts are labeled and delivered to tech when ready.
What is your policy on side work?
We do not allow side work to be done on site as it is an insurance issue.
Are there any other unique features of the work environment worth noting?
We have a monthly store BBQ. We have games and spiffs and a drama-free shop.
Do you offer any skills training or continuing education opportunities?
Shop pays for completed and passed ASEs. Shop pays for MFG training both on site and off premise including : Travel, Lodging, Food, and time at class.
Can you describe opportunities for career growth at your business?
Our mission statement is Growth Powered By People! How far you go depends on you and your drive. We have had many techs become service managers and service managers become fixed operations directors and even general managers!
Can you describe your performance review process?
Performance Reviews are each done at service manager's discretion.
What type of safety training is required?
Monthly safety meetings. On-line safety training at hire. Safety committee on site.
Can you describe how Techs work with and mentor younger techs?
Our senior technicians are afforded the opportunity to mentor new and upcoming techs.
How does your shop get involved with the local community?
All Lithia stores are very involved in community events. Lithia Motors Inc. has great national community involvement including Lithia 4 Kids.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
Our local stores and national recruiters are very involved with local High School vocational programs . Lithia Motors Inc. is a preferred employer at all national vocational schools.
Where do you see the shop in five years?
YOY growth has been incredible and projected to continue through the next 5 years. We are also implementing on-line service and sales through our new Driveway division!
Is there anything else you’d like to mention about career development and community?
Our Growth Powered By People mission provides a chance for you to further your career as far as you want without obstacles. Do the work and move on up!
Do you have an application form and how long does it typically take to complete?
We do have an online application and it usually takes less than 20 minutes to complete.
Do you phone screen applicants before doing in-person interviews?
Applicants are phone screened by a recruiter and then an in person or phone interview is scheduled with the service manager.
What do your in-person interviews entail?
One on one question and answer with the service manager and shop foreman if available.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Assessments may be conducted prior to offer. Background, MVR and Drug Screens are conducted after offer and with hire being contingent to outcome.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
There are some assessments that are performed on line.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
We try to keep in contact with our candidates and a rejection or offer is usually made within a week.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
Depending on the number of applicants it usually takes less than a week.
A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $70,000 - $130,000/year
Flat Rate Mercedes Benz Master Certified Technician ** $1 - $3 per hour production bonus available ** Monthly Spiffs
B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $65,000 - $80,000/year
Flat Rate Experienced Mercedes Benz Technician working towards Master certification ** $1 - $3 per hour production bonus available ** Monthly Spiffs
C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $45,000 - $65,000/year
Flat Rate Technician Working on Mercedes Benz certifications ** $1 - $3 per hour production bonus available ** Monthly Spiffs
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $30,000 - $45,000/year
Flat Rate Entry Level Technician. On the job training provided.
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $75,000 - $140,000/year
Commission based pay plan based on experience and production.
- Health Insurance Offered
- Health Insurance offered and policy can be customized by employee
- Dental Insurance Offered
- Dental Insurance offered
- Vision Insurance Offered
- Vision insurance offered
- Retirement Plan Offered
- 401k with company participation. Employee Stock Purchase Program
- Sick Leave Offered
- Sick Leave is built into PTO Plan.
- Vacation Offered
- PTO offered: After 1 year of service: 40 Hours After 2 years of service: 80 Hours each anniversary date After 7 years of service: 120 Hours each anniversary date
- Paid Holidays Offered
- Most major holidays offered
- ST / LT Disability Offered
- ST/LT disability offered.
- Life Insurance Offered
- First $10,000 paid by company.
- Uniforms Offered
- Uniforms and laundry service offered.
- Other Offered
- Generous employee discounts on vehicle purchases, leases, parts, and service contracts.