🏆 We’re Feeling the Love, Minnesota! 🏆
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🏆 We’re Feeling the Love, Minnesota! 🏆
View full postCongratulations to our newest Expert-level technician, Mario Salinas, for graduating from Audi's AEP program.
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**Answer this questions correctly, and you'll be awarded 3 bonus points next Tuesday!**
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Which Audi model best represents the brand's performance and luxury legacy?
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The new Q5 and A5 models launched with new technology. When a new model launches, we are in launch phase and have to contact Audi before proceeding with any repairs - big or small. Learning the new technology is challenging and exciting.
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💙 Making Miracles Happen at Miracle Place 💙
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Please join us in welcoming the newest members of our team!!
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Got this heavy duty work truck back to work after we custom made & replaced his hitch & trailer receiver.
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What's the number one thing a tech needs for a successful career in auto technology and repair?
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A great shop runs on 3 things:
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What tool brand do you trust the most?
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What’s your favorite type of job to work on?
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Another lift going in. This will be the second one we've added this year. Look at us grow!
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Josh Arnold going over warranty engine reseal procedures.
What a great run through Josh! Flat rate and warrantee work is a tricky one. I wonder, what are your thoughts on ways to improve the system so that extra work wouldn't have to be on your dime? Anyone else have ideas? At WrenchWay we try to improve things for technicians, so I would love to dive into this issue more.
Technician
Unfortunately, it's a difficult ask either way. Technically it hasn't failed yet so the manufacturer is not required to fix anything that does not have a current issue, but the other side of the coin is why should a customer have to cover any cost under warranty. I believe the culture around how we fix cars needs to change, and the way Technicians are compensated needs an update when it comes to warranty times, and pay.
Technician
GM is pretty good about stuff like this. We can run what's called OLH - Other Labor Hours. It requires manager approval but covers the extra steps that may not be necessarily included. Of course you have to put this in your story and have additional flags. As a GM tech myself, I sometimes prefer a warranty job over a customer pay job as it can pay better in some instances.
Personally, I reseal whatever needs to be done at that time. It's my comeback if I don't and I do not have time to tear it back apart. First few times I do that job, book time is killing me so I use it to to learn a faster way. By the next few I'm below book and the time it takes to do the extra doesn't hurt me. Techs will stand there and piss and moan about having to do it instead of just banging wrenches and making it done.
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