The warmer days and sunshine are coming! What's your idea of the perfect weekend?
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Volkswagen Certified Technician John replacing an engine in a Volkswagen Taos
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Lithia Motors proudly supports the growth of aspiring technicians by participating in Skills USA WA. Lithia Service Managers and Technicians from all over the state created stations and judged students for the automotive competitions. We hope these students had FUN and learned a lot from this experience. These events take everyone coming together for one cause, and that is to recruit the best talent from all over the state.
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Lithia Motors proudly supports the growth of aspiring technicians by participating in Skills USA WA. Lithia Service Managers and Technicians from all over the state created stations and judged students for the automotive competitions. We hope these students had FUN and learned a lot from this experience. These events take everyone coming together for one cause, and that is to recruit the best talent from all over the state.
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Lithia Motors proudly supports the growth of aspiring technicians by participating in Skills USA WA. Lithia Service Managers and Technicians from all over the state created stations and judged students for the automotive competitions. We hope these students had FUN and learned a lot from this experience. These events take everyone coming together for one cause, and that is to recruit the best talent from all over the state.
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Another success story sparked by School Assist—Atlas Auto Technicians recently donated an air compressor to Columbus High School!
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Congratulations to our amazing Service Advisor, Steve Snodgrass, on celebrating 5 years with Audi Indianapolis! We’re grateful for your dedication, expertise, and the outstanding service you provide every day
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Happy Birthday to our Fixed Ops Director Skyler!
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Which extreme sport would you try first?
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Employee of the Quarter Nominee Spotlight 🏆
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We're getting geared up for our first community event of the year — and we couldn’t be more excited!
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Josh Arnold going over warranty engine reseal procedures.
What a great run through Josh! Flat rate and warrantee work is a tricky one. I wonder, what are your thoughts on ways to improve the system so that extra work wouldn't have to be on your dime? Anyone else have ideas? At WrenchWay we try to improve things for technicians, so I would love to dive into this issue more.
Technician
Unfortunately, it's a difficult ask either way. Technically it hasn't failed yet so the manufacturer is not required to fix anything that does not have a current issue, but the other side of the coin is why should a customer have to cover any cost under warranty. I believe the culture around how we fix cars needs to change, and the way Technicians are compensated needs an update when it comes to warranty times, and pay.
Technician
GM is pretty good about stuff like this. We can run what's called OLH - Other Labor Hours. It requires manager approval but covers the extra steps that may not be necessarily included. Of course you have to put this in your story and have additional flags. As a GM tech myself, I sometimes prefer a warranty job over a customer pay job as it can pay better in some instances.
Personally, I reseal whatever needs to be done at that time. It's my comeback if I don't and I do not have time to tear it back apart. First few times I do that job, book time is killing me so I use it to to learn a faster way. By the next few I'm below book and the time it takes to do the extra doesn't hurt me. Techs will stand there and piss and moan about having to do it instead of just banging wrenches and making it done.
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