When looking for a new position or job, what is the most important factor that you look for?
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When looking for a new position or job, what is the most important factor that you look for?
View full poll questionHey Technicians! What’s your favorite vehicle to work on?
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Great review for Sales & Leasing Consultant; Nick Wade.
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What are some fun activities you like to do in the fall?
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Food Truck time to celebrate some special events! One tech celebrated 36 years of being here at Tom Wood Toyota. Another tech reported a first known issue found to Toyota and was awarded a special medallion.
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Air Tools or Electric tools?
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Minnesota roads can be unbearable in the snow, but this winter car workshop could be a game-changer for new drivers
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Happy anniversary to our Shipping & Receiving Clerk; Sam Lynch
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Great review for Service Advisor; Michael Manns!
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🎉 C O N G R A T U L A T I O N S 🎉 Congratulations to Garrett for being our BEAST of the week.
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If you could work on cars from any era, which would you choose?
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What's the most satisfying part of being an automotive technician?
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Thank you to everyone that joined us for the PenFed Racing Simulator Challenge on August 30-31. It was a pleasure to host Sabré Cook and showcase the Porsche GT3 Cup racecar while enjoying time with our amazing community and team. We hope you had a great time meeting Sabré, testing your skills in the racing simulator, and joining the scenic rally drive.
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Junior Technician, James, replacing a drive shaft on a 2022 Tiguan.
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Josh Arnold going over warranty engine reseal procedures.
What a great run through Josh! Flat rate and warrantee work is a tricky one. I wonder, what are your thoughts on ways to improve the system so that extra work wouldn't have to be on your dime? Anyone else have ideas? At WrenchWay we try to improve things for technicians, so I would love to dive into this issue more.
Technician
Unfortunately, it's a difficult ask either way. Technically it hasn't failed yet so the manufacturer is not required to fix anything that does not have a current issue, but the other side of the coin is why should a customer have to cover any cost under warranty. I believe the culture around how we fix cars needs to change, and the way Technicians are compensated needs an update when it comes to warranty times, and pay.
Technician
GM is pretty good about stuff like this. We can run what's called OLH - Other Labor Hours. It requires manager approval but covers the extra steps that may not be necessarily included. Of course you have to put this in your story and have additional flags. As a GM tech myself, I sometimes prefer a warranty job over a customer pay job as it can pay better in some instances.
Personally, I reseal whatever needs to be done at that time. It's my comeback if I don't and I do not have time to tear it back apart. First few times I do that job, book time is killing me so I use it to to learn a faster way. By the next few I'm below book and the time it takes to do the extra doesn't hurt me. Techs will stand there and piss and moan about having to do it instead of just banging wrenches and making it done.
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