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Under The Hood
Is the shop heated? Air conditioned?
Yes, the shop is fully climate-controlled with both heating and air conditioning to ensure a comfortable working environment year-round.
What is the size of the team I’d be working with?
Currently, we have 15 skilled technicians on staff, making for a strong and collaborative team environment.
What are the shop hours and what are the shift timeframes?
Our shop is open Monday through Friday from 7:00 AM to 6:00 PM. Technicians work various shifts within these hours, allowing some flexibility in scheduling.
What tools does the shop provide that are available for all technicians to use?
We supply all Ford-labeled specialty tools and state-of-the-art equipment. All technicians have access to these tools to perform their jobs effectively.
What type of break room facility is provided?
We offer a clean and comfortable break room equipped with a microwave, refrigerator, ice machine, and TV for employees to relax during breaks.
How many bays does your shop have?
The service department includes 40 bays, supporting high efficiency and volume.
How many repair orders do you average per month?
We average approximately 550 repair orders (ROs) per month, reflecting our status as a high-volume shop.
What is your parts ordering process?
We have a streamlined parts ordering process managed by our parts department to ensure quick turnaround and efficient workflow for our technicians.
What is your policy on side work?
We do not perform any side work, as we consider that stealing from the company
Are there any other unique features of the work environment worth noting?
Yes, we are committed to technician career growth and continually invest in the latest tools and technologies. We're always seeking ways to improve the technician experience and efficiency.
Do you offer any skills training or continuing education opportunities?
Absolutely. We support technician growth through ongoing training, including opportunities to work alongside master technicians and attend manufacturer-supported training programs.
Can you describe opportunities for career growth at your business?
We believe in growing our own talent. From mentorship by senior technicians to promotions based on performance and certifications, we provide a clear path for career advancement.
Can you describe your performance review process?
Performance is reviewed regularly through one-on-one discussions that focus on strengths, growth areas, and career goals. This helps ensure technicians are supported and aligned with their development plans.
What type of safety training is required?
Technicians receive safety training relevant to our shop environment and equipment. Safety protocols are emphasized from day one to ensure a secure work environment for all.
Can you describe how Techs work with and mentor younger techs?
We pair newer technicians with our experienced master techs. This mentorship model supports hands-on learning and fosters long-term career development.
How does your shop get involved with the local community?
We actively participate in community outreach, including career days at local high schools and partnerships with technical schools to encourage interest in the profession.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
Yes, we maintain relationships with local technical schools and frequently attend career events at local high schools to connect with future technicians.
Is there anything else you’d like to mention about career development and community?
We strive to offer a supportive and forward-thinking workplace. In some cases, we provide hiring bonuses and relocation assistance. Career development and community involvement are core parts of our shop culture.
Do you phone screen applicants before doing in-person interviews?
Yes, we typically conduct a phone screening before scheduling an in-person interview. This helps us get a sense of the applicant’s background and initial fit for the role.
What do your in-person interviews entail?
Our in-person interviews include a discussion of your resume, previous employment, strengths, and career goals. We also like to hear where you see yourself in the next five years. It's a conversational process focused on understanding your experience and alignment with our team.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Yes, we perform a background check, a driver’s license record check, and drug screening as part of our hiring process.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No, we do not currently conduct a formal skill assessment test as part of our hiring process.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
We strive to respond to every applicant within 24 hours of the in-person interview.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
Once an application is received, we can typically complete the hiring process and have someone ready to start within one week, depending on scheduling and screening.
Is there anything else you’d like to mention about your hiring process?
In select cases, we offer hiring bonuses and/or relocation assistance. We aim to keep our process efficient, transparent, and respectful of every applicant’s time.
Service Technician
Pay Range: $35.00 - $72.00/hour
We offer competitive pay—earn up to $72 per flat rate hour based on your certifications and experience—plus weekly pay guarantees for added stability. Enjoy up to 5 weeks of PTO with a cash-out option, no weekend work, and flexible scheduling to fit your lifestyle. Our monthly productivity bonus program allows technicians to earn up to an additional $2.00 per flat rate hour (FRH) turned, retroactive to the first hour once a threshold is met. If you average between 35.1 and 45 FRH in a month, you’ll earn an extra $0.50 per hour. For averages between 45.1 and 55 FRH, the bonus increases to $1.25 per hour. And for those who exceed 55 FRH in a month, you'll receive the full $2.00 bonus per hour turned. We also offer a flat rate guarantee to provide financial stability. If you clock at least 40 hours per week over the course of a month, you're guaranteed a monthly average of 25.5 FRH per week, based on the previous month’s total hours turned. For example, if you clocked 40 hours each week for four weeks, you would be guaranteed 102 FRH (25.5 hours x 4 weeks). If you actually turned 93.5 FRH, you would be paid the difference—8.5 hours—to ensure you hit your guaranteed rate. This reconciliation is processed and paid on or before the 15th of the following month. Paid time off increases with tenure. After one year of full-time employment, you’ll receive five vacation days, five sick/personal days, and six paid holidays. After two years, your vacation increases to ten days, while sick/personal and holiday time remain the same. Employees who reach ten years of service are rewarded with 15 vacation days, along with the standard five sick/personal days and six holidays. Additionally, we offer a PTO sell-back program for added flexibility. You may sell back vacation, sick/personal, holiday, and other PTO at your current hourly rate, based on eight hours per day. You can sell back up to 25% of your earned PTO each quarter, giving you the option to turn time off into additional income if you choose.
- Health Insurance Offered
- Offered through Blue Cross Blue Shield (BCBS) with GAP coverage to reduce out-of-pocket costs. Employees are eligible on the 1st day of the month following 60 days of full-time employment. Monthly premiums are as follows: Single $279.03, Employee + Child(ren) $456.22, Employee + Spouse $623.32, Family $937.20.
- Dental Insurance Offered
- Coverage is offered through Guardian. Employees pay 100% of the cost. Dental insurance is available to full-time employees beginning the 1st day of the month after 60 days of employment.
- Vision Insurance Offered
- Coverage is offered through Guardian. Employees pay 100% of the cost. Vision insurance is available to full-time employees beginning the 1st day of the month after 60 days of employment.
- Retirement Plan Offered
- 401(k) plan offered through Principal. Full-time employees and part-time employees who work at least 1,000 hours annually are eligible. Enrollment is automatic on the 1st of the month following 60 days unless the employee opts out. The company matches up to 5% of the employee's contributions.
- Sick Leave Offered
- Full-time employees receive 5 sick/personal days annually after completing one year of employment.
- Vacation Offered
- Vacation is granted based on tenure: 5 days after 1 year, 10 days after 2 years, and 15 days after 10 years of full-time employment. Commissioned employees are eligible to cash out PTO based on their prior year's gross income.
- Paid Holidays Offered
- Full-time employees are eligible for 6 paid holidays after 90 days of employment. The holidays include New Year’s Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
- ST / LT Disability Offered
- Short-Term Disability (STD) is 100% employee-paid. Long-Term Disability (LTD) is provided by The Hartford and is 100% company-paid. Both are available to full-time employees after 60 days of employment.
- Life Insurance Offered
- Life and AD&D coverage of $50,000 is provided at no cost to the employee. Coverage is company-paid and offered through The Hartford. Supplemental Life and AD&D insurance is available at the employee’s expense.
- Uniforms Offered
- Uniforms are provided by the company at no cost to employees, depending on position requirements.
- Other Offered
- Additional benefits include participation in the Christmas Club, which features two programs (Savings Investment Club and Sales Savings Club), bereavement leave (2–3 days based on travel), and employee eligibility for critical illness, accident, and supplemental life insurance, all of which are 100% employee-paid.
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