Deron Lundgren, Zone Retailer Aftersales Manager at Subaru of America, shares strategies for improving customer relationships and driving new business. He discusses techniques such as evaluating inbound calls, using role-playing for team coaching, and conducting clear communication with customers to enhance the service experience.
Watch the Full Episode
Show Notes
About Our Guest
Deron Lundgren
Zone Retailer Aftersales Manager, Subaru of America
dlundg@subaru.com
About Our Host
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources
Salary Comparison Tool – See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students – Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships – Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors – Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
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