Episode Description In this week’s episode of Beyond the Wrench, Chris Craig joins us to discuss his experience as a former service advisor, the importance of the advisor and technician relationship, advice on shop turnover, and best practices on selling diagnostic time. Watch the Full Episode The Advisor and Technician Relationship A great manager can
Episode Description In this week’s episode of Beyond the Wrench, we are joined by Martha Carrigan, CEO, Big Shoes Network. Martha shares with us her knowledge on recruitment marketing, how to treat your employees right, and how to get valuable feedback from employees. Watch the Full Episode Defining Recruitment Marketing Recruitment marketing is marketing to
Episode Description In this week’s episode of Beyond the Wrench, Tully Williams, Fixed Operations Director, The Niello Company joins us for an exciting episode. Tully shows his passion for the automotive industry by discussing ways shops can keep their technicians happy. He talks about why flat rate gets a bad name, how shops can care
Episode Description In this week’s episode of Beyond the Wrench, Andrew Jablonowski, Content and Curriculum Manager, Garage Gurus joins us to share his insights on the importance of training, the transition of training from school to a shop, and the challenges with training. Watch the Full Episode Importance of Training The day technicians stop going
Episode Description In this week’s episode of Beyond the Wrench, we are joined by Jim Bologa, CEO, Porter and Chester Institute. Jim discusses how students can understand their skill set, how to build students up for success, and the importance of continuing education. Watch the Full Episode Understanding Your Skills and Strengths Take advantage of
Episode Description In this week’s episode of Beyond the Wrench, we had the pleasure of being joined by Corey Smith, National Fixed Operations Training Manager, National Auto Care. Corey talks about how to develop a process, ways to implement a process, and ways to gamify your process. Watch the Full Episode Developing a Powerful Process
Episode Description In this week’s episode of Beyond the Wrench, we are joined by Matthew Leffler, Director of Business Development, Epika Fleet Services. Matthew discusses the impact of non-compete clauses, the importance of workers’ compensation, and advice on negotiating. Watch the Full Episode The Impact of Non-Compete Clauses Up to 40 million Americans have signed
Episode Description In this week’s episode of Beyond the Wrench, Loren Meija, BMW Technician, MBI Motors joined us to give his perspective on how technicians are different, what the future of the industry looks like, and pain points within the industry. Watch the Full Episode Technician Differences All technicians have different interests and hobbies. Just
Episode Description In this week’s episode of Beyond the Wrench, Geoff Berman, Performance Coach, Automotive Training Institute, joins us as we discuss attributes to consider when making a new hire, how to become a better leader, and advice on different interview styles. Watch the Full Episode Tips for Hiring Technicians Be intentional in hiring to
Episode Description In this week’s episode of Beyond the Wrench, Joel Adcock, Director of Business Development, Precision Diagnostics joins us to discuss finding quality diagnostic technicians, how he keeps up with the changes in technology, and the process behind being a mobile technician. Watch the Full Episode Keeping up with Technology No matter what a
