What is the biggest road block to jump ship from one shop a new shop?
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What is the biggest road block to jump ship from one shop a new shop?
View full postWhat new tool would a tech want to add to their arsenal tools that they don't have now?
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A technician is diagnosing a concern of no fan blower output from any of the air
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Gustavo, AKA Gus, has been with us for seven months. He's got energy, a willingness to learn, and a keen eye for Toyota vehicles. He has goals to grow and improve the service department. Oh, and he loves the IN-N-Out food truck employee luncheons.
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Devin in Express, shares his inspiration, his goals, and his love for the Toyota brand. He's on a mission for growth in the industry.
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CDTA staff was proud to attend the Apprentice Ceremony held at the Robert Gibson Questar III School in Troy, NY celebrating a talented group of young people who are ready to drive the industry forward!
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BMW of Salem, part of the Lithia Motors family, is proud to be a Top Shop on WrenchWay. Technicians love working here for the paid training opportunities, competitive pay and benefits, and a steady workflow of 750+ repair orders each month.
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FGC would like to thank our Industry partner LKQ in Lake City Florida, for their generous donations of headlight/tail lights, starters, Alternators and control units. These are all going to assist out students, in diagnosing and disassembly process.
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What Hoffman benefit is most intriguing to you?
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Culture is a big topic in our industry. In your opinion, what’s the biggest culture killer in a shop?
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Join the Seiner Team and Experience "The Seiner Difference!"
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🚗 Now Hiring: Auto Sales Lot Attendants!
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🛠️ Join Our Express Service Team!
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🔧 Empathy & Retention: The Engines of a Thriving Auto Repair Business 🔧 In the fast-paced world of automotive repair, understanding your client's needs and retaining their trust are the keys to a successful business. Here are some nuggets of wisdom to steer by: "In the garage, business is all about relationships... how well you build them determines how well they build your business and enhance customer retention." "In the automotive world, empathy is not just a soft skill, it's a critical skill. It's the lubricant that fuels connection, builds trust, and fosters retention." "Empathy is about finding echoes of another person in yourself, a cornerstone for client retention in the automotive business." Remember, leadership in the garage is not about being in charge. It is about taking care of those in your charge, a vital aspect of employee retention. As we navigate the complexities of the automotive industry, let's strive to see with the eyes of another, listen with the ears of another, and feel with the heart of another. This practice can significantly improve customer retention. Let's drive towards a business environment where empathy is the greatest virtue, from which all virtues flow, including customer retention. Without it, all virtues are just an act.
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