Happy Birthday to our Service Advisor Shane!
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Happy Birthday to our Service Advisor Shane!
View full postFields Land Rover had a Casino Event Celebration for the the Service Department for successfully breaking the service record!!! The top 3 employees each received a $200 gift card.
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Our Auto Tech students earned a total of 58 entry level ASE certs this school year!
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Basic Class Lesson of the Day: Tire Inspection
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We are finishing up are Spring semester and have successfully completed out first full year for out EV/Hybrid Courses.
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Whether you're a mom or just bring those mom vibes to work, which βmom moveβ have you caught yourself doing in the shop?
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Happy Birthday to our Gold Meister Tech Dan!
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Jr certified technician working on a intake manifold on a Jetta.
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π Happy Motherβs Day from all of us at Tom Wood Subaru! π
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Detail Spotlight: Zach + This Toyota Supra = Perfection!
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We're Hiring β All Departments, All Levels!
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Big shoutout to our Nissan Service and Parts team for clinching the win in Nissanβs Steak & Beans competition against other dealers!
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π§ Empathy & Retention: The Engines of a Thriving Auto Repair Business π§ In the fast-paced world of automotive repair, understanding your client's needs and retaining their trust are the keys to a successful business. Here are some nuggets of wisdom to steer by: "In the garage, business is all about relationships... how well you build them determines how well they build your business and enhance customer retention." "In the automotive world, empathy is not just a soft skill, it's a critical skill. It's the lubricant that fuels connection, builds trust, and fosters retention." "Empathy is about finding echoes of another person in yourself, a cornerstone for client retention in the automotive business." Remember, leadership in the garage is not about being in charge. It is about taking care of those in your charge, a vital aspect of employee retention. As we navigate the complexities of the automotive industry, let's strive to see with the eyes of another, listen with the ears of another, and feel with the heart of another. This practice can significantly improve customer retention. Let's drive towards a business environment where empathy is the greatest virtue, from which all virtues flow, including customer retention. Without it, all virtues are just an act.
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