Our Nissan Service crew stepped into the spotlight…walk-up song style. Because fixing cars is cool, but doing it with theme music? Even better. 💪🎵
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Inspiring the Next Generation of Automotive Professionals! 🚐🔧
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Ever wondered what Audi pros love most about their cars? 👀 We asked the team at Audi Rochester Hills to spill their favorite features! 🖤 #AudiLife #RochesterHills #CarTok #AudiLove
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The best way to get ready for a career in the automotive world? Get in there and see it for yourself! Students from New Tech Prep got a behind-the-scenes look at Wendle this week, from detail and parts to service and sales, they saw how the whole dealership comes together.
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Check out our new mobile service unit!
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⚡️🚗 Wacky Wednesday with VinFast! 🌴🌊
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It's WACKY WENESDAY!!! 🚗💨 Wacky Wednesday Subaru Fact! 💙🌲
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Call Hoffman Ford Lincoln for your ✨Car-opractor✨needs!
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Senior Master Chris breaking in the new lifts upon delivery! We keep expanding to handle any and everything thrown our way here at Tom Wood Ford!
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🔧 Empathy & Retention: The Engines of a Thriving Auto Repair Business 🔧 In the fast-paced world of automotive repair, understanding your client's needs and retaining their trust are the keys to a successful business. Here are some nuggets of wisdom to steer by: "In the garage, business is all about relationships... how well you build them determines how well they build your business and enhance customer retention." "In the automotive world, empathy is not just a soft skill, it's a critical skill. It's the lubricant that fuels connection, builds trust, and fosters retention." "Empathy is about finding echoes of another person in yourself, a cornerstone for client retention in the automotive business." Remember, leadership in the garage is not about being in charge. It is about taking care of those in your charge, a vital aspect of employee retention. As we navigate the complexities of the automotive industry, let's strive to see with the eyes of another, listen with the ears of another, and feel with the heart of another. This practice can significantly improve customer retention. Let's drive towards a business environment where empathy is the greatest virtue, from which all virtues flow, including customer retention. Without it, all virtues are just an act.
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Russell Wickham
Russell Wickham
Technician
I hope WrenchWay picks this as one of their posts of the month. It has my vote.