Tom Wood Volkswagen - Technician Jobs in Indianapolis, IN

About Us

We believe in family first. We believe in having a team mentality. One team, all team. We are still family owned. We believe that training our employees and investing in them will lead to the numbers we want to achieve. We have more VW experience in our shop than any other VW dealer in the area. We have driven advisors. We are proud of what we do, and how we do it. We see a very bright future here, and want you to be a part of it! The Tom Wood group has the following CORE VALUES: Humbly Confident Passionately Driven Sincere Desire to Help Others Uncompromising Integrity Are you ready to join the team?

Photos

  • Hunter drive-thru alignment check machine
  • VW Special Tools
  • 2 Hunter alignment racks. Right side is equipped with ACC calibration tools
  • One side of the shop. 8 lifts plus 2 alignment racks
  • Big ass fan and heating unit for this side of the shop
  • Tom Wood Volkswagen shop photo
  • Hunter tire installer and road force balancer
  • Tom Wood Volkswagen shop photo
  • Tom Wood Volkswagen shop photo
  • 20 lifts on this side of the shop.

Under The Hood

Is the shop heated? Air conditioned?

The shop is heated. It is not air conditioned, however there are multiple bay doors that can be opened and numerous "big ass fans" throughout the shop for great air flow.

What is the size of the team I’d be working with?

We currently have 11 flat-rate technicians, 2 express technicians, and 5 advisors. As we continue to grow, we will be splitting the shop into three teams of 5-6 techs and 2 advisors.

What are the shop hours and what are the shift timeframes?

We're open from 7:30am-6pm. Technician shift is from 8am-5pm and every 3rd Saturday from 8am-4pm. Hourly technicians and advisors get one day off during the week of their Saturday. As we continue to grow and split into teams, we will be moving to a "4 10's" shift schedule.

What tools does the shop provide that are available for all technicians to use?

Starter set provided for express technicians. Set becomes their own to keep at 1 year of employment. Annual tool stipend for $1000 for all technicians. 2 new Hunter alignment racks installed in 2021 Hunter road force balancer VW special tools

What type of break room facility is provided?

Large breakroom with big screen tv, fridge/freezer, microwaves, and toaster. Locker room with individual lockers. Future plans to combine breakroom and locker room into mini NFL locker room style space.

How many bays does your shop have?

30, including 2 alignment racks.

How many repair orders do you average per month?

1200+. For this year our appointments have been scheduled out approximately 3-4 weeks consistently.

What is your parts ordering process?

Largest selection of VW parts in the Indianapolis area. If not in stock, special order as needed. If parts come from a local warehouse, typically 1-2 days out.

What is your policy on side work?

Strictly prohibited.

Are there any other unique features of the work environment worth noting?

We provide toolboxes and workbenches to all technicians. We also have an electric heavy line work bench/hoist, and 3 large wooden workbenches that are moveable that allow for a work space for larger repairs.

Do you offer any skills training or continuing education opportunities?

We have a corporate training for basics/intro level technician training, as well as getting comfortable with Xtime inspection tool and media usage for inspections. We also pay for technicians to go to manufacturer training and get certified in all the necessary skills all the way up to Master level. Continued education via online and classroom training. We also have tuition reimbursement plans for courses taken while employed.

Can you describe opportunities for career growth at your business?

There are advancement opportunities available both at our location as well as in our entire organization.

Can you describe your performance review process?

We have an initial 60 day review as well as annual reviews unless it is required to have more at other intervals.

What type of safety training is required?

There are corporate level interactive video trainings and any required manufacturer training courses.

Can you describe how Techs work with and mentor younger techs?

The shop is currently set up with our longest-tenured (20 years) technician being a team lead over the less experienced techs. As they "graduate" from his team, they go to the other side of the shop with the experienced techs. Each technician here has been known to mentor or assist when somebody needs it.

How does your shop get involved with the local community?

We have numerous types of community involvement. We are the main sponsor for the automotive education at Ivy Tech Community College. We have an annual golf outing for the American Cancer Society. We have a toy drive for YMCA each year. We are also involved with Lincoln Tech, Wyotech, and J Everett Light Career Center. These are just to name a few.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

Our corporate trainer recently recruited a few people from J Everett Light Career Center, which is a local high school level career center. We also invest in and recruit from Lincoln Tech and Ivy Tech locally, as well as Wyotech nationally.

Where do you see the shop in five years?

In 5 years we will have a full staff of technicians, both main shop and express, along with fully staffed with advisors and express advisors. Each of our techs that are currently less experienced will be fully up and running on their own. We will be setting new store records each month, and celebrating all of our accomplishments along the way

Do you have an application form and how long does it typically take to complete?

We have an online application that takes about 15-20 minutes to fill out.

Do you phone screen applicants before doing in-person interviews?

Yes, we screen applications and resumes to check employment history, experience, etc

What do your in-person interviews entail?

Usually the first interview is one-on-one with the service manager. For some positions, we will have either a 2nd interview or bring the GM in for the interview, if the position is a higher level one.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

Yes. We required each of these to be done.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

Not at this time.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

Usually within 3-5 business days we will have an answer.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

Approximately 1-2 weeks from start to finish. Some of the companies we use for the background testing are delayed so if there is a delay in the process, it is due to an outside source.

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $100,000 - $150,000/year

Productivity bonus based on media usage and hours turned for the pay period

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $70,000 - $90,000/year

Productivity bonus based on media usage and hours turned for the pay period

C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $50,000 - $70,000/year

Productivity bonus based on media usage and hours turned for the pay period

Lube Technician
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $29,130 - $34,310/year ($14.00 - $16.50/hr)

Productivity bonus based on media usage and hours turned for the pay period

Service Advisor
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $65,000 - $130,000/year

Base of $25,000 Commission based on tech hours sold Bonus paid every paycheck based on variety of incentives.

Health Insurance Offered
We have a excellent medical insurance package after 60 days of employment. Employees have options for spouse and family also. 2023 premiums did NOT go up for current employees
Dental Insurance Offered
We have a excellent dental insurance package after 60 days of employment. Employees have options for spouse and family also.
Vision Insurance Offered
We have a excellent vision insurance package after 60 days of employment. Employees have options for spouse and family also.
Retirement Plan Offered
401K option available for employees that are eligible based on age restrictions and after 90 days of employment. Employer match of 25% of the first 6% saved. Fully vested after 6 years.
Sick Leave Offered
3 days PTO upon hire date. Renews annually.
Vacation Offered
1 week vacation after 1 year of employment 2 weeks at 2 years 3 weeks at 5 years
Paid Holidays Offered
We offer paid holidays starting immediately on hire date. All major national holidays.
ST / LT Disability Offered
We offer short term disability after 60 days of employment
Life Insurance Offered
Company pays for employee life insurance of $10,000 after 60 days of employment. Employees have the option to purchase an increased amount of their own, or purchase for spouse as well as dependents.
Uniforms Offered
Company provides uniforms for technicians.
Other Offered
Tuition reimbursement is available on a case-by-case basis.

Shop Talk

Top Shop Challenge: Do you work with any local high schools? If so, please describe the types of things you work with them on.

We have a corporate trainer that recruits at quite a few of the local high schools. There's also a career center at the high school about 2 miles from our shop, and we recruit from there as part of their curriculum is to send techs out to work in shops as part of their coursework. Our corporate training center is currently set up at our shop so we can check in on any recruits or new hires as they're going through the training process.

What are some things about your techs that you're thankful for?

First and foremost, I'm thankful for their time. I know the work they do is by no means easy, and they continue to come back every day for more. That never goes unnoticed or unappreciated. I'm also thankful that they believed in me so much that they suggested to upper management that I be promoted from Advisor to Service Manager (May '22). I'm thankful for the team environment we have. Everybody is free to voice their opinion and bring suggestions to the table. When there are hiccups, we figure out solutions.

As a WrenchWay Top Shop, we are committed to promoting and improving technician careers!