Under The Hood
Is the shop heated? Air conditioned?
What is the size of the team I’d be working with?
What are the shop hours and what are the shift timeframes?
Mon-Friday: 7:30A - 6:00P Saturday: 8:00A - 4:00P Sunday: CLOSED
What tools does the shop provide that are available for all technicians to use?
Hunter alignment racks Hunter road force wheel balancer OEM special tools available in-shop
What type of break room facility is provided?
Large breakroom with big screen tv, fridge/freezer, microwaves, and toaster.
How many bays does your shop have?
42 Bays 3 Alignment Racks
How many repair orders do you average per month?
What is your parts ordering process?
We stock many popular OEM parts in-house. If not in stock, special order as needed.
What is your policy on side work?
Are there any other unique features of the work environment worth noting?
We provide toolboxes and workbenches to all technicians.
Do you offer any skills training or continuing education opportunities?
We have a corporate training for basics/intro level technician training, as well as getting comfortable with Xtime inspection tool and media usage for inspections. We also pay for technicians to go to manufacturer training and get certified in all the necessary skills all the way up to Master level. Continued education via online and classroom training. We also have tuition reimbursement plans for courses taken while employed.
Can you describe opportunities for career growth at your business?
There are advancement opportunities available both at our location as well as in our entire organization.
Can you describe your performance review process?
We have an initial 60 day review as well as annual reviews unless it is required to have more at other intervals.
What type of safety training is required?
There are corporate level interactive video trainings and any required manufacturer training courses.
Can you describe how Techs work with and mentor younger techs?
Our tenured technicians do a great job of mentoring and teaching new technicians
How does your shop get involved with the local community?
Tom Wood is very involved in the community. We are the main sponsor for the automotive education at Ivy Tech Community College. We have an annual golf outing for the American Cancer Society. We have a toy drive for YMCA each year. We are also involved with Lincoln Tech, Wyotech, and J Everett Light Career Center.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
Our corporate trainer recently recruited a few people from J Everett Light Career Center, which is a local high school level career center. We also invest in and recruit from Lincoln Tech and Ivy Tech locally, as well as Wyotech nationally.
Where do you see the shop in five years?
We see a fully staffed service drive and enough technicians to handle all incoming work and keep everyone busy!
Do you have an application form and how long does it typically take to complete?
We have an online application that takes about 15-20 minutes to fill out.
Do you phone screen applicants before doing in-person interviews?
Yes, we screen applications and resumes to check employment history, experience, etc.
What do your in-person interviews entail?
Usually the first interview is one-on-one with the service manager. For some positions, we will have a second interview or bring the GM in for the interview.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
Typically 3-5 business days
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
Approximately 1-2 weeks.
A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $35 - $40/hour
B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $30 - $35/hour
C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $20 - $30/hour
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $18 - $25/hour
- Health Insurance Offered
- We have an excellent medical insurance package on the first of the month after 60 days of employment. Employees also have options for spouses and families.
- Dental Insurance Offered
- Dental insurance is available on the first of the month after 60 days of employment. Employees also have options for spouses and families.
- Vision Insurance Offered
- Vision insurance is available on the first of the month after 60 days of employment. Employees also have options for spouses and families.
- Retirement Plan Offered
- 401K option is available for employees that are eligible based on age restrictions on the first of the month after 90 days of employment. Employer match of 25% of the first 6% saved. Fully vested after 6 years.
- Sick Leave Offered
- 3 days PTO after 90 days of employment. Renews annually.
- Vacation Offered
- 1 week vacation after 1 year of employment. 2 weeks at 2 years of employment. 3 weeks at 5 years of employment.
- Paid Holidays Offered
- We offer paid holidays starting immediately on hire date. All major national holidays.
- ST / LT Disability Offered
- We offer short term disability on the first of the month after 60 days of employment.
- Life Insurance Offered
- Tom Wood pays for employee life insurance of $10,000 on the first of the month after 60 days of employment. Employees have the option to purchase an increased amount of their own, or purchase for spouse, as well as dependents.
- Uniforms Offered
- Company provides uniforms for technicians.
- Other Offered
- Tuition reimbursement is available on a case-by-case basis.
Top Shop Challenge: Studies show the number one factor in employee retention is the relationship with a direct supervisor. Talk about the type of relationship your managers or owners have with technicians.
We listened when our employees said NO PIZZA parties. Filet and lobster to celebrate our staff. Kona ice to cool off on the HOT summer days!
Top Shop Challenge: WrenchWay recently celebrated its 3rd anniversary. Does your shop do anything special for employees on their work anniversary or their birthday?
Today we celebrate Owen on his 5th anniversary! We are happy to have Owen on the team.
Logan our mobile service tech has performed more mobile service requests than the other dealers in the city combined. Logan is doing a fantastic job and just earned himself a raise!
Last week, we had the pleasure of hosting our first Fixed Ops Banquet of the year at Tom Wood Aviation to celebrate our hard-working Fixed Ops Department.
Another huge accomplishment for a couple of our advisors Collin Kleckner and Chris Redman. Multiple time presidents club elite winners. Our presidents club is for the best of the best service advisors in the company, in addition to a lunch at Ruth's Chris Steakhouse with the president and vice president Jeff and John Wood they both receive $850 bonus.
Top Shop Challenge: Ongoing training is a huge part of our industry. Highlight some team members who have recently completed training programs and/or obtained certifications.
congratulations to Chris Mischler on obtaining his first Ford Certification, Chris will be a master tech in no time.