Photos
Under The Hood
Is the shop heated? Air conditioned?
Our Ford Pro Commercial Vehicle Service Center Building is fully Climate Controlled. Our shop is heated and very well ventilated. Our state-of-the-art shop is warm in the winter and comfortable in the summer thanks to our 20' industrial ceiling fans throughout the shop and portable evaporative coolers in every bay.
What is the size of the team I’d be working with?
Main Shop, Truck Shop, and 2 Quick Lanes 1 Fixed Operations Director 1 Service Manager 1 Service Lane Manager and 6 Advisors 2 Senior Master Shop Foreman/Mentors 1 Truck Shop Manager 1 Quick Lane Managers and 3 Quick Lane Advisors The Main Shop has 2 Parts Specialists dedicated to Technicians In total 37 Technicians and 22 Express Technicians in 114 bays We also have 7 Mobile Service vans specializing in recalls and maintenance
What are the shop hours and what are the shift timeframes?
Monday thru Friday 7:00AM - 6:00PM Saturday 7:00AM - 3:00PM, technicians rotate Saturdays Sunday - Closed Technicians: *More hours are available to those who want more *Flexible or part-time schedules for those attending school
What tools does the shop provide that are available for all technicians to use?
We provide over 2,000 OEM special tools as well as computers with diagnostic software and the latest Ford factory scan tools. We also provide state-of-the-art equipment such as 3 Hunter Hawkeye Alignment Quick Check and Tire Check Machines on the Service Drive, 5 Pro Cut on-vehicle brake lathes, BG Fluid Service Machines, and 5 Hunter Tire Mounting and Wheel Balance Machines. In addition, we have 2 Hunter camera systems that photograph vehicles as they enter the service lane. We have 5 hydraulic power train tables and 75% of our lifts are less than 5 years old. The shop is lit with bright white LED lighting and a cleaning crew cleans the shop nightly.
What type of break room facility is provided?
Technicians have a break room specifically for their team. It is a clean, climate-controlled room with a large refrigerator, movie theater style recliners and a 65" HD TV, as well as dining tables and chairs. There is also a commercial ice machine, pop corn machine, microwave, toaster oven, and much more. Vending machines are also provided at the entrance into the shop. Technician lockers and bathroom are also provided.
How many bays does your shop have?
Main Shop - 49 bays Truck shop - 24 bays Body Shop - 20, plus 3 paint booths Each Quick Lane has 8 bays We are building a new Ford Pro Elite for commercial service. It will have 26 bays for diesel and EV repair and will be climate controlled. 127 Bays Total across all departments!
How many repair orders do you average per month?
3,900+ repair orders a month and always growing.
What is your parts ordering process?
Parts are ordered electronically. We have assistant advisors who are tasked with loading vehicles into bays to help increase proficiency and make our technicians’ lives easier. Our back parts counters is staffed with 2 technician-dedicated, experienced parts professionals.
What is your policy on side work?
We have an extremely generous employee discount that can be used for yourself and your immediate family. Ultimately, we aim to keep technicians productive in full and expect high proficiency. After normal business hours, work can be preapproved with management on a case-by-case basis. Work must be for yourself or immediate family only. An open RO is required on every vehicle and must be approved by the Service Manager. **One must refer to the employee handbook to clarify their rights and responsibilities while they're employed with the company**
Are there any other unique features of the work environment worth noting?
Saturday employee lunches are provided by the dealership. Parties, Including our famous Christmas party. Training at Ford factory training facilities. Monthly dealership-wide employee breakfast with cash prizes Technicians often are rewarded with production bonuses. Onsite yoga classes 2 times a week Tickets to concerts at the Orion Amphitheater and sporting events; including hockey, pro baseball (Trash Pandas), and pro soccer (Huntsville City Football Club) And more.
Do you offer any skills training or continuing education opportunities?
When you start at Woody Anderson Ford we will help you define your desired career path and we will help you achieve your goals by giving you all the “tools” necessary. Whether you want to continue your career as a technician or move into a management role, we will help you find the path and position that is right for you. We pay for: a. ASEs that are fully completed and passed b. MFG training (both on and off-site *travel, lodging, food, wages while at class) c. Tuition reimbursement for our technicians that want to further their training and education d. Independent and manufacturer training We also partner with local community colleges and technical schools.
Can you describe opportunities for career growth at your business?
When there is a job opening at Woody Anderson Ford, we first look to promote from within. We believe in growing, developing, and investing from within. If you have a career path in mind, we will help get you there and support you in any way we can. How far and where you go just depends on you. When you work hard, are a great teammate, have great determination and drive, and use ethical business practices, your career will take off right before your eyes in pay and opportunities for advancement. We have had numerous technicians with us for 25+ years that have moved up from lube techs, detailers, and porters to master technicians and managers. Our current General Manager began here 30 years ago as a technician. We are proud of our long-term employees that have grown with the company and essentially helped US grow into what we are and who we are today!
Can you describe your performance review process?
We believe in performance reviews and regular “check-ins.” Some of the metrics discussed are technician proficiency, attitude, attendance, teamwork, CSI, and other key metrics. It can be a great opportunity for you to sit down with your supervisor and communicate what’s going well and what areas you need help with or could use improvement. It also gives us the chance to see what we can do to help you.
What type of safety training is required?
All employees are required to complete our online safety training once hired. We have a safety committee on-site, and we offer any safety equipment that is necessary to keep each team member safe. We operate our safety procedures according to OSHA guidelines/procedures/standards. We strive to be a healthy and safe workplace for all.
Can you describe how Techs work with and mentor younger techs?
Our senior technicians are afforded the opportunity to mentor new and upcoming techs if they wish to do so. These up-and-coming technicians work side by side with our seasoned technicians to learn from the masters with a hands-on approach. This process will help young technicians evaluate and determine which specific field they want their expertise to be in (i.e., electrical, suspension, diesel). Our Senior technicians are compensated for having an apprentice. We also have 2 Senior Master technicians who each have a team of apprentices.
How does your shop get involved with the local community?
Woody Anderson Ford has been in business since 1961. It is because of our customers and our community that we continue to succeed. We are committed to our community and strive to help our local organizations. Since the day we opened, we have invested in our community to show our gratitude and to help our community become a healthier and stronger future for us all. A strong community with a high quality of life means safer, healthier lives for you and those around you. All these actions, big and small, move the needle in a positive direction. It is often our communities that support us in hard times, and now it is our turn to support them. Some of our involvement with our local community includes: Sponsor automotive program students at our local community colleges by providing scholarship funds Sponsor and participate in a wide variety of projects and events for our local armed services community Annual presenting sponsor for the WEDC Foundation which helps women achieve their dreams of college degrees and rewarding careers Donate to local animal shelters and their initiatives Volunteer and donate to our local Boys and Girls Club Sponsor school sports teams (for youths and adults) Donate to organizations that have at least 70% of their expenses devoted to program services and prioritize those that are our employees’ passions and interests. Donate to several local colleges, high schools, middle schools, and elementary schools Volunteer at our local tech school Veterans' programs School supplies drives Local community centers And much MORE
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
YES - We donate to our local high schools and tech schools as well as local colleges, middle schools, and elementary schools! We love to work closely with all schools in our area to enhance the future of all and grow as a community to have a bright future ahead. We also participate in many career fairs hosted by tech schools and high schools. We love to encourage future generations to enter the auto industry to see all that it provides – we love to educate these students on career opportunities available to them. We also have an annual Auto Tech Academy for middle school interested in the automotive industry. These are 3-day academies with fun, interactive activities like building a model engine, building an autonomous vehicle model and touring the US Space and Rocket Center.
Is there anything else you’d like to mention about career development and community?
Our Core Values are our driving principles: 1. TEAMWORK: The good of the team comes before the personal comfort or agenda of any individual member. 2. INTEGRITY: We always do what is right for guests. Not what is easy, cheap, popular or convenient. We do so without excuse and regardless of the cost. 3. URGENCY: We provide immediate assistance to our guests and fellow team members. We find reasons to do things NOW, rather than delay, debate or procrastinate. 4. PERSONAL GROWTH: We are expected to work as hard on ourselves as we do on our jobs. Knowledge creates a better team member and service provider. 5. ATTENTION TO DETAIL: We will become brilliant in the basics, ensuring the details are done right the first time. 6. ACCOUNTABILITY: We take personal responsibility to accept and account for the outcome: to See it, Own it, Solve it and Do it. Doing it right the first time is our standard. 7. FUN: Fun is key to an enjoyable workplace. It encourages engagement and creates an upbeat environment. And, our Mission Statement represents our cause: At Woody Anderson Ford, we are dedicated professionals with over 60 years of excellence in building lasting relationships by listening to our guests’ needs with respect for their time. Sometimes we make mistakes, but we overwhelm our guests with our recovery. Woody Anderson always said, “The customer is always right.”
Do you phone screen applicants before doing in-person interviews?
No, we do have pre-screen surveys that are sent to online applicants.
What do your in-person interviews entail?
The Department Manager will perform a one-on-one question and answer interview. The candidate also gets an opportunity to ask questions. And, if time permits, a tour of our dealership is given.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
At Woody Anderson Ford, for technicians we complete background checks and check driving records. Woody Anderson Ford is an equal-opportunity employer. A pre-employment motor vehicle report and criminal background check will be conducted on the chosen candidate prior to employment.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
We do not perform a skill assessment before hiring an applicant.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
After the in-person interview, if the hiring manager wants to proceed, background check authorizations are sent to the candidate. The offer depends on how quickly the reports are returned. Provided the candidate completes authorizations in a timely manner, the offer may come within a week. Rejection letters are sent out within about 2 weeks of the in-person interview.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
The full hiring process takes 1 week, depending on your availability.
Is there anything else you’d like to mention about your hiring process?
If you become a member of our Woody Anderson Ford family, you will have an onboarding that takes about an hour and a half. You will learn about our culture, benefits, training, and who we are. What if ONE opportunity could change your life? Find a group of people who challenge and inspire you, spend a lot of time with them, and it will change your life. We hope we can be that group of people that is your forever home!
Mobile Service Technician
Pay Range: $37,440.00 - $41,600.00/year
($18.00 - $20.00/hr)
This is an hourly position with an additional commission of $5/repair order.
Shop Foreman
Pay Range: $80,000.00 - $110,000.00/year
$1,000/week salary plus individual flat rate hours worked and total shop flat rate hour production bonus.
Service Advisor
Pay Range: $65,000.00 - $105,000.00/year
This is a salary position + commission + bonuses (below) Bonuses include, but are not limited to: a. CSI Bonuses b. Individual Labor Gross Bonuses c. Highest Individual Labor Gross Bonuses
Collision Technician - A Level
Pay Range: $75,000.00 - $100,000.00/year
($36.06 - $48.08/hr)
We are a Flat Rate shop. The annual amounts above are based on a 40-hour work week. On average, our A Collision Technicians turn 60 - 100 flat rate hours.
Collision Technician - B Level
Pay Range: $50,000.00 - $75,000.00/year
($24.04 - $36.06/hr)
We are a Flat Rate shop. The annual amounts above are based on a 40-hour work week. On average, our B Collision Technicians turn 50 - 60 flat rate hours.
C Level Technician
Pay Range: $39,000.00 - $52,000.00/year
($18.75 - $25.00/hr)
We are a Flat Rate shop. $25/flat rate hour 30 hours of weekly production Loyalty Incentives include a. Tenure Incentive, $0.50/flagged hour, paid quarterly b. Christmas Incentive, $0.50/flagged hour, paid annually c. Work Boots, $250/year We also have paid holidays and paid training.
Express Technician
Pay Range: $37,400.00 - $41,600.00/year
($17.98 - $20.00/hr)
$18/hour 20 hours of weekly production One must be able to perform basic oil changes and basic maintenance. We are also looking for individuals with an interest in more advanced technician training. This is the first step towards becoming a Ford factory trained flat rate technician.
A Level Technician
Pay Range: $117,000.00 - $135,000.00/year
($56.25 - $64.90/hr)
We are a Flat Rate shop. $45 - $52/flat rate hour 50 hours of weekly production Production Incentives include: a. Vehicle Down 0 Push in/out b. Warranty Time Plus, 25% c. Vacation Spending, $1,000/year Loyalty Incentives include a. Tenure Incentive, $2/flagged hour, paid quarterly b. Christmas Incentive, $1/flagged hour, paid annually c. Work Boots, $250/year We also have paid holidays and paid training.
B Level Technician
Pay Range: $72,800.00 - $81,000.00/year
($35.00 - $38.94/hr)
We are a Flat Rate shop. $35 - $39/flat rate hour 40 hours of weekly production Production Incentives include: a. Vehicle Down 0 Push in/out b. Warranty Time Plus, 15% c. Vacation Spending, $500/year Loyalty Incentives include a. Tenure Incentive, $1/flagged hour, paid quarterly b. Christmas Incentive, $1/flagged hour, paid annually c. Work Boots, $250/year We also have paid holidays and paid training.
- Health Insurance Offered
- Medical PPO (Blue Cross Blue Shield) with individual, individual and spouse, and family options. Eligibility begins on the first of the month following the completion of 60 days of employment.
- Dental Insurance Offered
- Guardian (DentalGuard Preferred) with individual and family coverage. *$50 deductible In-Network Charges Covered: *100% of Preventive care *90% of Basic care *60% of Major care *50% of Orthodontia *Subject to change
- Vision Insurance Offered
- Guardian (Full Feature) with individual and family coverage. Copay= $10 for exams, $25 for materials 100% In-Network Charges Covered Eye Exams (every calendar year) Single Vision, Lined Bi and Trifocal lenses Lenticular lenses
- Retirement Plan Offered
- 401K (voya) After 1 year of employment, provided you are 21 years of age. Employer Match: If you contribute 0 - 3% of your salary, we match 100% If you contribute 4 - 5% of your salary, we match 50% If you contribute 6+%, we don't match above 5% So, if you contribute a total of 5%, we contribute 4%.
- Sick Leave Offered
- Full time employees only. After 6 months employment, 5 days sick leave. Then 5 days for every year, sick days will accrue up to 30 days.
- Vacation Offered
- Must be full time, and have 12 consecutive months of employment. One year service = One week paid Two-Nine years of service = Two weeks paid Ten or more years = Three weeks paid Vacation days reset every year on your anniversary day.
- Paid Holidays Offered
- We are closed 5 holidays per year. New Year's Day Independence Day Labor Day Thanksgiving Christmas Hourly employees who work the day before and the day after a holiday will receive 8 hours holiday pay for the day we're closed
- ST / LT Disability Offered
- Disability insurance Cancer plan Hospital Indemnity plan Critical Illness plan
- Life Insurance Offered
- Employer provides a $20,000 life insurance policy to all full time employees Whole Life insurance Term Life insurance
- Uniforms Offered
- Uniforms and cleaning are provided by Cintas.
- Other Offered
- Paid Bereavement Leave Jury Duty Leave Military Leave FMLA Leave Employee Discounts (subject to change): New Vehicles—D-Plan, below invoice pricing through Ford Motor Company Used Vehicles—$500* over total cash, if paying cash or using outside financing Parts—15% over cost, plus tax* Service Labor—25% discount* (when insurance company is paying for repairs, discount cannot exceed amount of deductible) Christmas Savings Club - Optional savings plan Benevolence Fund - Funds are used for employees suffering hardship Corporate Care Clinic - $65/month* covers you, your spouse and your children over 12 years of age, $0 co-pay for as many office visits as required
Monthly Poll Question
Answer a poll question for a chance to win $500 plus $500 for a local High School.
We are currently in the process of building our brand new Ford Pro Commercial Vehicle Center. This new building will be a fully climate-controlled facility. Primarily focusing on commercial sized vehicles (F250 - F-750) and filled with all new equipment, the 31,000 sqft facility will be the new home of our Diesel, EV, and Mobile Service Departments. The Facility will also have 4 Service Advisors, A training center, and much more! If you worked in our new Ford Pro Facility, what new and state of the art equipment would you want to have?
Shop Talk
Everyone at Woody Anderson Ford would like to congratulate our very own Will Cottua for earning his English as a Second Language certificate! Will, who joined us from Venezuela in May, has been diligently attending classes at the local community college over the past several months. His hard work and dedication are truly inspiring, and serve as a reminder that with perseverance, anything is possible!
Top Shop Challenge: What are a couple of things you'd like to highlight that happened last month?
The month of November was very busy as we hurdled towards the holiday season! We had one of our biggest employee New Hire Lunches where our new team members can get to know their managers, we sponsored The Calhoun Black & White affair where we had one of our team members speak, we had our 1st annual Ford Upfit Expo, and we had Madison County Tech School visit to learn about the future in automotive. We had so much happen that we can't possibly fit it all into one post!
"The Quick Lane service was awesome. Initially, I was under the impression that I needed to scan the QR code to check-in, but someone came out and told me it was not necessary. She directed me to Karina, who is absolutely awesome. I was able to get in despite not having an appointment with a reasonable wait. Karina also scheduled a mobile service for a recall. She inquired about other issues from the past to see how they were going. It is clear that she cares about every customer and strives for being the best."
Top Shop Challenge: Thanksgiving week! Thank someone on your team that consistently goes above and beyond to help the team.
This Thanksgiving, we want to extend our deepest gratitude to Cathy Anderson for her incredible generosity in providing each of us with a turkey and ham. As the heart and soul of our dealership, Ms. Anderson's dedication and compassion for her team motivate and inspire us all year round.