Techs, Take a Look Behind the Scenes – Our Detail Team Keeps It Sharp!
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Techs, Take a Look Behind the Scenes – Our Detail Team Keeps It Sharp!
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After a week full of sunshine, we took advantage of the beautiful weather and hosted our first BBQ of the year! Team members from Service, Sales, Parts, Accounting, and Detail all came together to enjoy the sun, connect with each other, and share some great food - hot burgers, fresh salads, and plenty of snacks.
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Techs Wanted – Come Wrench on Legends Like the All-New Land Cruiser!
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How often do you interact directly with customers in your shop? Be sure to comment your shop title/role too.
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What a fun night on Friday hosting part of the Indianapolis Fever while showcases our GX and TX vehicles! Here is just a peak at some of the fun we had. Stay tuned for some of the cars that were set up for viewing next month!
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New GT3 RS fresh off the truck. PDI in process!
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Tech Spotlight – Gold Certified Means Gold-Level Work!
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Team Spotlight: Meet Ben – From Student to Full-Time Toyota Tech!
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Join Us for a Life-Saving Event! ❤️
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Let's welcome Braxtin Colon to the Nissan store. Braxtin is starting his career with the Tom Wood Group as a detailer and looks to move up in the company.
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We’ve talked a lot about Technician pay plans. In our Voice of Technician survey, hourly plus a performance incentive seemed to be really popular. So, what is your favorite kind of incentive plan? What is motivating to you? Do you prefer a really simple to understand plan or something a little more complex? It’s great to say that we’d love the opportunity to get a bonus but I’d love to hear what you’d all like that to look like.
I like profit sharing as well. Early in my career, I worked for a company that did profit sharing. I found it motivating to a point but they really pushed us to put it into our retirement account. Obviously doing so results in greater long term results but being young, I didn't love the lack of the immediate payoff. Not sure if that makes sense or not. Would definitely look at it differently now.
Technician
Jay it is really hard to go off of efficiency standards due to the nature of the beast. The tech hanging suspension and brakes every day is going to be a lot more efficient than the tech doing invasive electrical and diesel / transmission heavy line work. It's possible to be efficient doing these tasks, albeit a lot more unrealistic in how efficient based on standard scales.
Totally agree, Paul! I think that's why I'm so interested in hearing what techs think is fair for a bonus structure. There are times where I feel like the way we structure a bonus punishes the best techs. With that being said, we're starting to see more and more shops improve in this regard.
Technician
Flat rate is totally fine but rates were stagnant for decades. Got a $14 flat rate increase when I went to quit 2 yrs ago. I've talked to other techs, fleet, dealer and aftermarket, almost everyone told me they received some sort of big bonus or pay increase during covid pandemic years.
I think that's a positive, Dale. It does feel like we're moving in the right direction. I also believe that keeping the conversation going has helped shops understand topics like this at a different level. Is any part of our industry perfect? Of course not but hoping that continuing to help each side get a better understanding is going to be huge moving forward. Always appreciate your comments, Dale!
Technician
In my experience hourly or flat rate with tiered bonuses have been very motivating. If you turn x number of your you get $y more per hour with the dollar amount increase with the higher hour tiers. Downside is you can get techs saving hours at the end of a pay if they know those hours won’t get them to another tier and the comfortable where they are hour wise.
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