🏆 We’re Feeling the Love, Minnesota! 🏆
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🏆 We’re Feeling the Love, Minnesota! 🏆
View full postCongratulations to our newest Expert-level technician, Mario Salinas, for graduating from Audi's AEP program.
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**Answer this questions correctly, and you'll be awarded 3 bonus points next Tuesday!**
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Which Audi model best represents the brand's performance and luxury legacy?
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The new Q5 and A5 models launched with new technology. When a new model launches, we are in launch phase and have to contact Audi before proceeding with any repairs - big or small. Learning the new technology is challenging and exciting.
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💙 Making Miracles Happen at Miracle Place 💙
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Please join us in welcoming the newest members of our team!!
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Got this heavy duty work truck back to work after we custom made & replaced his hitch & trailer receiver.
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What's the number one thing a tech needs for a successful career in auto technology and repair?
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A great shop runs on 3 things:
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What tool brand do you trust the most?
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What’s your favorite type of job to work on?
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Another lift going in. This will be the second one we've added this year. Look at us grow!
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Flat rate techs: How do labor times impact your happiness with flat rate?
Technician
Flat rate is fine but you need a person selling the job who can communicate with the customer on various problems that could occur with the repair, especially with older vehicles where bolts break, rusted components, etc. Letting the customer know those issues could affect the time needed and additional labor could be needed. If a problem.occurs out of the technicians control, that tech shouldn't be liable for "eating" that time. Labor rates are figured out with new parts on a new vehicle, not vehicles that are rusted and with 400k miles on them.
There's not a lot of good use in a modern economy (2023) for flat rate pay schemes. Don't get me wrong: the advantages of a totally variable cost of labor and the promotion of productivity may still look like a winning hand. But in an age where vehicle repairs are becoming overly complex, unbelievable amounts of competition from different brands, a lack of training for the sales staff who cannot convert to a yes, and management staff brought up in an era where everyone is a winner? All these factors plus more quickly reveal the downsides of flat rate pay. And while these problems are revealing themselves more in the mid 2020's era, the centuries old problem of flat rate pay versus team building still exists. Over the course of months or years, this pays game tends to drive a human being. Neurotic: they become so concerned about their earnings, about their very survival that they become self-centered. "Every 1/10 of an hour becomes more important than most other factors in their life". If management in a particular location is good and solid, this is not as much of a factor. But in our modern economy (where transient is the norm I.E. gig economy), corporations should really start to look at some sort of a change where their employment costs become more of a hybrid fixed variable...
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