Happy Birthday to our Service Advisor Shane!
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Happy Birthday to our Service Advisor Shane!
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Our Auto Tech students earned a total of 58 entry level ASE certs this school year!
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Basic Class Lesson of the Day: Tire Inspection
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We are finishing up are Spring semester and have successfully completed out first full year for out EV/Hybrid Courses.
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Whether you're a mom or just bring those mom vibes to work, which “mom move” have you caught yourself doing in the shop?
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Happy Birthday to our Gold Meister Tech Dan!
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Jr certified technician working on a intake manifold on a Jetta.
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💐 Happy Mother’s Day from all of us at Tom Wood Subaru! 💐
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Detail Spotlight: Zach + This Toyota Supra = Perfection!
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We're Hiring – All Departments, All Levels!
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Big shoutout to our Nissan Service and Parts team for clinching the win in Nissan’s Steak & Beans competition against other dealers!
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Flat rate techs: How do labor times impact your happiness with flat rate?
Technician
Flat rate is fine but you need a person selling the job who can communicate with the customer on various problems that could occur with the repair, especially with older vehicles where bolts break, rusted components, etc. Letting the customer know those issues could affect the time needed and additional labor could be needed. If a problem.occurs out of the technicians control, that tech shouldn't be liable for "eating" that time. Labor rates are figured out with new parts on a new vehicle, not vehicles that are rusted and with 400k miles on them.
There's not a lot of good use in a modern economy (2023) for flat rate pay schemes. Don't get me wrong: the advantages of a totally variable cost of labor and the promotion of productivity may still look like a winning hand. But in an age where vehicle repairs are becoming overly complex, unbelievable amounts of competition from different brands, a lack of training for the sales staff who cannot convert to a yes, and management staff brought up in an era where everyone is a winner? All these factors plus more quickly reveal the downsides of flat rate pay. And while these problems are revealing themselves more in the mid 2020's era, the centuries old problem of flat rate pay versus team building still exists. Over the course of months or years, this pays game tends to drive a human being. Neurotic: they become so concerned about their earnings, about their very survival that they become self-centered. "Every 1/10 of an hour becomes more important than most other factors in their life". If management in a particular location is good and solid, this is not as much of a factor. But in our modern economy (where transient is the norm I.E. gig economy), corporations should really start to look at some sort of a change where their employment costs become more of a hybrid fixed variable...
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