When looking for a new position or job, what is the most important factor that you look for?
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When looking for a new position or job, what is the most important factor that you look for?
View full poll questionHey Technicians! What’s your favorite vehicle to work on?
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Great review for Sales & Leasing Consultant; Nick Wade.
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What are some fun activities you like to do in the fall?
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Food Truck time to celebrate some special events! One tech celebrated 36 years of being here at Tom Wood Toyota. Another tech reported a first known issue found to Toyota and was awarded a special medallion.
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Air Tools or Electric tools?
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Minnesota roads can be unbearable in the snow, but this winter car workshop could be a game-changer for new drivers
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Happy anniversary to our Shipping & Receiving Clerk; Sam Lynch
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Great review for Service Advisor; Michael Manns!
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🎉 C O N G R A T U L A T I O N S 🎉 Congratulations to Garrett for being our BEAST of the week.
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If you could work on cars from any era, which would you choose?
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What's the most satisfying part of being an automotive technician?
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Thank you to everyone that joined us for the PenFed Racing Simulator Challenge on August 30-31. It was a pleasure to host Sabré Cook and showcase the Porsche GT3 Cup racecar while enjoying time with our amazing community and team. We hope you had a great time meeting Sabré, testing your skills in the racing simulator, and joining the scenic rally drive.
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Junior Technician, James, replacing a drive shaft on a 2022 Tiguan.
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Due to our location in Downtown Seattle, we are inundated with a unique customer base that includes work from homers, lifetime waiters, and folks who miss the shuttle service. And when I say folks who miss the shuttle service, of course I mean folks who miss only the good part about the shuttle service. What's the good part? Getting a ride for free. What's the bad part? Waiting an hour and a half for said free ride... they never seem to remember THAT part. Our favorite customers by far are those who respect the time and care our technicians put in to working on their cars. No technician wants to be rushed to perform an inspection on a car. When the pandemic started, much of our customer base that formerly worked in office buildings downtown, began working from home. In response, we began offering a service to pick up their car, bring it to the shop for service, and deliver it back when the service was complete. This added service has been a hit with customers, advisors, and our team of technicians. Over 50% of customers who have tried this service have signed up for it again at their next service interval! Whether it's using the pick up and drop off service, or leaving their car with us for the day so we don't have to rush their service, we love our customers who give us enough time to perform thorough inspections and get the service done right. The biggest challenge we have with customers is and will always be time. With everyone having a "now, now, NOW" mentality, it's sometimes a challenge for customers to understand that we are not a 30-minute oil change service center. Our advisors do the best job they can "selling the value" of a dealership service experience, but it will always be the biggest challenge we face with our customer base. Thank goodness for our stellar team of express technicians!!!
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