Nose on the grindstone. Walser Buick GMC Bloomington (BGB) Semi-Skilled Technician Sophie Nystrom has the bar set high for herself.
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Nose on the grindstone. Walser Buick GMC Bloomington (BGB) Semi-Skilled Technician Sophie Nystrom has the bar set high for herself.
View full postIT Infrastructure Specialist Spencer Wyrick and IT Technician Jacob Marsnik met over six years ago at their UW River-Falls freshman dorm. They quickly became friends because they both studied computer science and shared interests like board games, biking, hiking, and video games.
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🔧 We're Hiring Experienced Technicians at Toyota of Corvallis! 🔧
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It's a great day to be alive!
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When it get hot we get the staff ice cream!
View full postHappy Friday! Almost every Friday our Parts team makes the whole dealership breakfast!
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Hello, I'm Bill Vickery, Sales & Leasing Consultant here at Tom Wood Subaru. Here’s why you should consider purchasing the 2025 Subaru Crosstrek Wilderness:
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Getting our Thursday started right! Staying busy and getting vehicles completed and back on the road!
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Day 2 of Dealer Pro training for our advisors. All about SELLING today!
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One of our Junior Technicians replacing a heater support pump.
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Summer's in full swing! Which Chevrolet EV are you gearing up to take on your next road trip?
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Both sides of our Audi shops have multiple large ceiling fans that run throughout the day in order to keep the shop cool. On hot days, we will also close the bay doors in order to keep the excess heat out.
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SHOP SAFETY IS OUR PRIORITY
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Due to our location in Downtown Seattle, we are inundated with a unique customer base that includes work from homers, lifetime waiters, and folks who miss the shuttle service. And when I say folks who miss the shuttle service, of course I mean folks who miss only the good part about the shuttle service. What's the good part? Getting a ride for free. What's the bad part? Waiting an hour and a half for said free ride... they never seem to remember THAT part. Our favorite customers by far are those who respect the time and care our technicians put in to working on their cars. No technician wants to be rushed to perform an inspection on a car. When the pandemic started, much of our customer base that formerly worked in office buildings downtown, began working from home. In response, we began offering a service to pick up their car, bring it to the shop for service, and deliver it back when the service was complete. This added service has been a hit with customers, advisors, and our team of technicians. Over 50% of customers who have tried this service have signed up for it again at their next service interval! Whether it's using the pick up and drop off service, or leaving their car with us for the day so we don't have to rush their service, we love our customers who give us enough time to perform thorough inspections and get the service done right. The biggest challenge we have with customers is and will always be time. With everyone having a "now, now, NOW" mentality, it's sometimes a challenge for customers to understand that we are not a 30-minute oil change service center. Our advisors do the best job they can "selling the value" of a dealership service experience, but it will always be the biggest challenge we face with our customer base. Thank goodness for our stellar team of express technicians!!!
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