Master tech Mark back working with Jr certified technician John to replace a Buick engine.
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Master tech Mark back working with Jr certified technician John to replace a Buick engine.
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Fill in the Blank: "My favorite Toyota is a ______!" ✨📝
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At Valley Hi Honda, we take pride in the expertise and dedication of our service team. David, one of our experienced Lube Technicians, exemplifies that commitment every day. With a deep passion for automotive care and a particular appreciation for the reliability and design of Honda vehicles, David ensures each service is performed with precision and care.
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As a skilled lube technician, Humberto’s commitment to quality service and passion for Honda vehicles ensure every customer receives top-tier care. Humberto exemplifies the dedication and expertise that define Valley Hi Honda in every oil change and inspection.
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Got out of the dealership last night and went to our Annual Spring Fixed Ops Banquet. Good food, great prices and an amazing group of people!
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ASE is conducting a survey on heating and air conditioning repair tasks. Responses to this survey will help drive ASE certification standards as well as technical training.
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Future-Ready Technicians in the Making! 🔧
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TWO PARTS OF THE CAM SHAFT ARE TIMING GEAR AND
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Celebrating Furry Fun at the 2025 Dog Olympics – Sponsored by Tom Wood Subaru
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As the 2024-25 school year comes to a close, I wanted to reach out to all of you to say “Thank you.”
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Our Technicians at Quick Lane Madison recently enjoyed another “Caught Ya” Lunch!
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Another action video from our body shop...
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Another action video from our body shop...
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Due to our location in Downtown Seattle, we are inundated with a unique customer base that includes work from homers, lifetime waiters, and folks who miss the shuttle service. And when I say folks who miss the shuttle service, of course I mean folks who miss only the good part about the shuttle service. What's the good part? Getting a ride for free. What's the bad part? Waiting an hour and a half for said free ride... they never seem to remember THAT part. Our favorite customers by far are those who respect the time and care our technicians put in to working on their cars. No technician wants to be rushed to perform an inspection on a car. When the pandemic started, much of our customer base that formerly worked in office buildings downtown, began working from home. In response, we began offering a service to pick up their car, bring it to the shop for service, and deliver it back when the service was complete. This added service has been a hit with customers, advisors, and our team of technicians. Over 50% of customers who have tried this service have signed up for it again at their next service interval! Whether it's using the pick up and drop off service, or leaving their car with us for the day so we don't have to rush their service, we love our customers who give us enough time to perform thorough inspections and get the service done right. The biggest challenge we have with customers is and will always be time. With everyone having a "now, now, NOW" mentality, it's sometimes a challenge for customers to understand that we are not a 30-minute oil change service center. Our advisors do the best job they can "selling the value" of a dealership service experience, but it will always be the biggest challenge we face with our customer base. Thank goodness for our stellar team of express technicians!!!
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