Top Shop Challenge: Industry surveys show most shops don't do a great job with onboarding new employees. What can a new technician expect during their first week at your shop?
During their first week at Master Fleet, a new technician can expect to go through a comprehensive orientation and training process designed to help them acclimate to the company's culture, policies, and procedures while gaining hands-on experience in their role as a technician. Here's what a new technician might experience during their first week:
Welcome and Introduction: On the first day, new technicians will likely receive a warm welcome from their colleagues and management. They'll be introduced to the team and provided with an overview of the company's history, mission, and values.
Safety Training: Safety is paramount in the maintenance and repair of heavy-duty vehicles. New technicians can expect to receive thorough safety training, including proper handling of tools and equipment, safety protocols, and an overview of the company's safety policies.
Company Policies and Procedures: Technicians will learn about Master Fleet's policies and procedures, including timekeeping, attendance, and reporting. This may also include information about benefits and HR-related matters.
Technical Training: New technicians will receive training on the specific equipment they'll be working with. This might involve instruction on diagnostic tools, software systems, and repair techniques. They may shadow experienced technicians to gain practical knowledge.
Tools and Equipment Familiarization: Technicians will become acquainted with the tools and equipment they'll be using in their daily work. This includes learning how to properly use, maintain, and store tools and equipment.
Hands-On Work: Depending on their level of experience, new technicians may start working on simple tasks under supervision. This could include basic inspections, routine maintenance, or assisting with more complex repairs.
Team Collaboration: New technicians will be encouraged to collaborate with their team members. They will learn how to communicate effectively, seek help when needed, and work together to solve problems.
Progress Review: Towards the end of the first week, there may be a review of the technician's progress and initial performance assessment. Feedback and guidance will be provided to help them improve and succeed in their role.
Q&A and Support: Throughout the week, new technicians should feel comfortable asking questions and seeking clarification on any aspect of their job or the company. They will receive ongoing support and mentorship.
Company Culture and Values: New technicians will gain an understanding of the company's culture and values, emphasizing the importance of integrity, customer service, and a commitment to excellence.
Master Fleet prioritizes safety, training, and a welcoming atmosphere to help new technicians succeed and become valuable members of the team.