When looking for a new position or job, what is the most important factor that you look for?
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When looking for a new position or job, what is the most important factor that you look for?
View full poll questionHey Technicians! What’s your favorite vehicle to work on?
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Great review for Sales & Leasing Consultant; Nick Wade.
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What are some fun activities you like to do in the fall?
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Food Truck time to celebrate some special events! One tech celebrated 36 years of being here at Tom Wood Toyota. Another tech reported a first known issue found to Toyota and was awarded a special medallion.
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Air Tools or Electric tools?
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Minnesota roads can be unbearable in the snow, but this winter car workshop could be a game-changer for new drivers
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Happy anniversary to our Shipping & Receiving Clerk; Sam Lynch
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Great review for Service Advisor; Michael Manns!
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🎉 C O N G R A T U L A T I O N S 🎉 Congratulations to Garrett for being our BEAST of the week.
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If you could work on cars from any era, which would you choose?
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What's the most satisfying part of being an automotive technician?
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Thank you to everyone that joined us for the PenFed Racing Simulator Challenge on August 30-31. It was a pleasure to host Sabré Cook and showcase the Porsche GT3 Cup racecar while enjoying time with our amazing community and team. We hope you had a great time meeting Sabré, testing your skills in the racing simulator, and joining the scenic rally drive.
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Junior Technician, James, replacing a drive shaft on a 2022 Tiguan.
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Last month, we partnered with TruVideo to enhance our customer service. This collaboration allows our technicians to send video Multi-Point Inspections directly to customers. We are thrilled about this transition as it marks a significant leap forward in our service capabilities. By providing customers with video inspections, we can enhance transparency and build greater trust. Customers will be able to see firsthand the exact issues our technicians identify, which helps demystify the repair process and ensures they are fully informed about the condition of their vehicles. Moreover, we anticipate this move will significantly improve our repair rates. Seeing is believing, and by visually demonstrating the necessity of repairs, we expect to see a 10-15% increase in acceptance rates. This boost not only benefits our business but also ensures that our customers' vehicles are maintained to the highest standards of safety and performance.
We would love to give a special shout-out to one of our outstanding service advisors, Curtis Staples. Last month, Curtis truly excelled by writing a total of $235,000 in service, setting a new personal record for himself. This incredible achievement also places last month among our highest-grossing months on record. What's particularly impressive is that Curtis has been a main service advisor for less than a year. His remarkable performance in such a short time with us highlights his dedication, skill, and potential. Curtis's ability to achieve these outstanding results so early in his career with us makes us extremely excited to see what more he can accomplish in the future. Great job, Curtis! Keep up the fantastic work!
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