Here are some of our staff picks for Shop Talk post of the month. Be sure to vote for your favorite and leave a comment below on why you chose the post.
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Front Parts Boutique. This is where we stage gifts for purchase. Employees get 10% over cost at any Tom Wood location.
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ITS THAT TIME OF YEAR AGAIN!!!! DAY 1 of elving around
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We were honored earlier this month at the Lamborghini Dealer Annual Meeting in Rome, Italy. Lamborghini Dallas was named the most successful Dealer in America in the Sales category. We would like to thank all of our team members and clients who helped make this happen.
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Join the conversation on December 6th as WrenchWay Co-Founders, Jay Goninen and Mark Wilson, run through the results from our 2023 Voice of the Technician Survey. Together, they will dive into the good, the bad, and the ugly of what the report revealed so we can all learn and make our industry a better place.
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We are looking for a Detailer and Porter to join our team!
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Here we grow again... and we are looking for a Technician to join our team!
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Great food at our Thanksgiving pitch-in.
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We’re having an internal debate over here at WrenchWay, and we could use your help to settle the score…
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Something I don’t think is talked about enough is working on non-automotive applications. I originally started on automotive then moved to equipment like forklifts, golf carts, scissor lifts etc. i enjoyed it much more than automotive bc it was hourly and got to be out on the road. If you have a good personality and don’t like working flat rate, equipment work may be for you!
View full postWe love this time of year at our shop! Do you put up a little cheer in the customer waiting area for the holidays?
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In November, Sheehy Hyundai of Waldorf participated in a food drive for the local community. But, we're not stopping there! The Toys for Tots toy drive is well underway and we are looking forward to helping children in need!
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Town Nissan is feeling the Christmas spirit!
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We are a true team! Mary is but one example of a great team member who uses all her resources to make the client happy. Does playing for a winning team matter to you? Apply today!
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A Field Service Mechanic's Take on "Hire Slow, Fire Fast" In the world of grease and gears, there's a saying we live by: "Hire slow, fire fast." While this may sound like a strategy for office suits, it's surprisingly relevant to those of us who repair engines, fix machinery, and keep industries running smoothly. Let's dive into how this adage shapes our approach to building and maintaining efficient field service teams. Hire Slow: For us field service mechanics, "hire slow" doesn't mean conducting lengthy interviews – it means finding folks who truly get what we do. The machinery we work on is complex, and the stakes are high. Here's how we interpret the first part of the adage: • Skillset and Experience: When we're looking for new team members, we don't just check off boxes on a resume. We dive deep into their technical skills and practical experience. Field service demands hands-on expertise, so we can't afford to rush. • Problem-Solving Abilities: The ability to think on your feet is a mechanic's superpower. When hiring, we look for candidates who have a knack for creative problem-solving – the kind that helps you get a machine back up and running when everything seems to be falling apart. • Cultural Alignment: Our team is like a well-oiled machine (pun intended). Hiring someone with a compatible work ethic, values, and passion for mechanical challenges is essential. A misfit can disrupt the harmony we've worked so hard to build. Fire Fast: Now, let's talk about the "fire fast" part. We mechanics know that a single weak link can bring down the whole chain, and that's why we value quick decision-making: • Real-time Evaluation: When a new member joins our team, we keep a close eye on their performance. A sluggish reaction time or a series of mistakes could be indicative of larger problems. It's essential to address these issues swiftly. • Team Trust: As field service mechanics, our customers rely on us to make things happen. Trust is non-negotiable. If someone's work consistently falls short, it erodes the trust we have built with our clients and jeopardizes the future business of everyone on the team. • Safety Matters: Our work environment involves heavy machinery and potentially hazardous situations. Ignoring poor performance puts everyone's safety at risk. It's a no-brainer – if someone can't consistently perform their tasks, its a sure bet they are pushing safety to the side. Adapting the "hire slow, fire fast" adage to our field service world is a balancing act. We're not just cogs in a machine; we're a close-knit team that works together to tackle complex challenges for our customers. This means understanding when to give someone a chance to improve and when to make the difficult decision to let them go. So there you have it – "hire slow, fire fast" isn't just business jargon. For us field service mechanics, It's a creed that helps us build a team of skilled problem-solvers who keep industries humming and engines roaring. By carefully selecting individuals who embrace the thrill of troubleshooting and acting decisively when faced with performance issues, we ensure that our team remains a well-oiled machine, ready to tackle any challenge that comes our way.
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