Happy Birthday to our Service Advisor Shane!
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Happy Birthday to our Service Advisor Shane!
View full postFields Land Rover had a Casino Event Celebration for the the Service Department for successfully breaking the service record!!! The top 3 employees each received a $200 gift card.
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Our Auto Tech students earned a total of 58 entry level ASE certs this school year!
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Basic Class Lesson of the Day: Tire Inspection
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We are finishing up are Spring semester and have successfully completed out first full year for out EV/Hybrid Courses.
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Whether you're a mom or just bring those mom vibes to work, which “mom move” have you caught yourself doing in the shop?
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Happy Birthday to our Gold Meister Tech Dan!
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Jr certified technician working on a intake manifold on a Jetta.
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💐 Happy Mother’s Day from all of us at Tom Wood Subaru! 💐
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Detail Spotlight: Zach + This Toyota Supra = Perfection!
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We're Hiring – All Departments, All Levels!
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Big shoutout to our Nissan Service and Parts team for clinching the win in Nissan’s Steak & Beans competition against other dealers!
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A Field Service Mechanic's Take on "Hire Slow, Fire Fast" In the world of grease and gears, there's a saying we live by: "Hire slow, fire fast." While this may sound like a strategy for office suits, it's surprisingly relevant to those of us who repair engines, fix machinery, and keep industries running smoothly. Let's dive into how this adage shapes our approach to building and maintaining efficient field service teams. Hire Slow: For us field service mechanics, "hire slow" doesn't mean conducting lengthy interviews – it means finding folks who truly get what we do. The machinery we work on is complex, and the stakes are high. Here's how we interpret the first part of the adage: • Skillset and Experience: When we're looking for new team members, we don't just check off boxes on a resume. We dive deep into their technical skills and practical experience. Field service demands hands-on expertise, so we can't afford to rush. • Problem-Solving Abilities: The ability to think on your feet is a mechanic's superpower. When hiring, we look for candidates who have a knack for creative problem-solving – the kind that helps you get a machine back up and running when everything seems to be falling apart. • Cultural Alignment: Our team is like a well-oiled machine (pun intended). Hiring someone with a compatible work ethic, values, and passion for mechanical challenges is essential. A misfit can disrupt the harmony we've worked so hard to build. Fire Fast: Now, let's talk about the "fire fast" part. We mechanics know that a single weak link can bring down the whole chain, and that's why we value quick decision-making: • Real-time Evaluation: When a new member joins our team, we keep a close eye on their performance. A sluggish reaction time or a series of mistakes could be indicative of larger problems. It's essential to address these issues swiftly. • Team Trust: As field service mechanics, our customers rely on us to make things happen. Trust is non-negotiable. If someone's work consistently falls short, it erodes the trust we have built with our clients and jeopardizes the future business of everyone on the team. • Safety Matters: Our work environment involves heavy machinery and potentially hazardous situations. Ignoring poor performance puts everyone's safety at risk. It's a no-brainer – if someone can't consistently perform their tasks, its a sure bet they are pushing safety to the side. Adapting the "hire slow, fire fast" adage to our field service world is a balancing act. We're not just cogs in a machine; we're a close-knit team that works together to tackle complex challenges for our customers. This means understanding when to give someone a chance to improve and when to make the difficult decision to let them go. So there you have it – "hire slow, fire fast" isn't just business jargon. For us field service mechanics, It's a creed that helps us build a team of skilled problem-solvers who keep industries humming and engines roaring. By carefully selecting individuals who embrace the thrill of troubleshooting and acting decisively when faced with performance issues, we ensure that our team remains a well-oiled machine, ready to tackle any challenge that comes our way.
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