Headlight Restoration Magic – See the Difference!
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Headlight Restoration Magic – See the Difference!
View full postOur Team ran a 5k marathon to support a local non profit.
View full postHow often should shops invest in technician training?
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🎉 Congratulations to Denis Blaga — Our May Tech of the Month! 🎉
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We’re proud of our porter Chaz and his clear vision for the future! 🚗 As a member of the Class of 2025, Chaz is already setting big goals
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"Always Feel Like a VIP" – Thank You for the Kind Words! 🌟
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Not much better than having the shop doors open on a perfect spring day.
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The greatest complement I receive every year is students saying, "If it weren't for auto shop I would drop out."
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🔧 Start your engines—and your career!
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Would you be important is it to receive information about regular tech training programs or apprenticeships in your place of work?
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Happy Birthday to our Service Advisor Shane!
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Fields Land Rover had a Casino Event Celebration for the the Service Department for successfully breaking the service record!!! The top 3 employees each received a $200 gift card.
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Our Auto Tech students earned a total of 58 entry level ASE certs this school year!
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Basic Class Lesson of the Day: Tire Inspection
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We are finishing up are Spring semester and have successfully completed out first full year for out EV/Hybrid Courses.
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Due to our location in Downtown Seattle, we are inundated with a unique customer base that includes work from homers, lifetime waiters, and folks who miss the shuttle service. And when I say folks who miss the shuttle service, of course I mean folks who miss only the good part about the shuttle service. What's the good part? Getting a ride for free. What's the bad part? Waiting an hour and a half for said free ride... they never seem to remember THAT part. Our favorite customers by far are those who respect the time and care our technicians put in to working on their cars. No technician wants to be rushed to perform an inspection on a car. When the pandemic started, much of our customer base that formerly worked in office buildings downtown, began working from home. In response, we began offering a service to pick up their car, bring it to the shop for service, and deliver it back when the service was complete. This added service has been a hit with customers, advisors, and our team of technicians. Over 50% of customers who have tried this service have signed up for it again at their next service interval! Whether it's using the pick up and drop off service, or leaving their car with us for the day so we don't have to rush their service, we love our customers who give us enough time to perform thorough inspections and get the service done right. The biggest challenge we have with customers is and will always be time. With everyone having a "now, now, NOW" mentality, it's sometimes a challenge for customers to understand that we are not a 30-minute oil change service center. Our advisors do the best job they can "selling the value" of a dealership service experience, but it will always be the biggest challenge we face with our customer base. Thank goodness for our stellar team of express technicians!!!
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