Fields Land Rover had a Casino Event Celebration for the the Service Department for successfully breaking the service record!!! The top 3 employees each received a $200 gift card.
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Our Auto Tech students earned a total of 58 entry level ASE certs this school year!
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Basic Class Lesson of the Day: Tire Inspection
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We are finishing up are Spring semester and have successfully completed out first full year for out EV/Hybrid Courses.
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Whether you're a mom or just bring those mom vibes to work, which “mom move” have you caught yourself doing in the shop?
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Jr certified technician working on a intake manifold on a Jetta.
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Happy Birthday to our Gold Meister Tech Dan!
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💐 Happy Mother’s Day from all of us at Tom Wood Subaru! 💐
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Detail Spotlight: Zach + This Toyota Supra = Perfection!
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We're Hiring – All Departments, All Levels!
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Big shoutout to our Nissan Service and Parts team for clinching the win in Nissan’s Steak & Beans competition against other dealers!
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Community Support in Action – Thank You, SafeHaven!
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When recommending maintenance work to a customer, what is your favorite method or what do you find the most successful?
Educator
Yes. It's hard for many customers to visualize what you are talking about, so bringing them to look can be helpful. Some don't care, in which case a simple listing is adequate. Our students also benefit from showing the customers, because they are required to provide an explanation that makes sense.
Technician
Show, don't tell. MPI form is a waste of time that gets stapled to the back of the RO to never see the light of day again. Far better to show the customer and if that is not possible to at least make a video. Much less likely to have the customer decline the work if they can see for themselves and have it explained why they need something.
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