The number one reason employees leave companies is because of their manager, not their job. With that being said, owners/managers have to be doing everything they can to recruit and retain technicians.
We hosted a roundtable with three amazing owners/managers to discuss how they build and foster relationships with technicians in their shops. Watch the full recording or read the highlights below.
Watch the Full Roundtable
Highlights from The Role of Management in Technician Recruitment & Retention Roundtable
Take a proactive approach to listen to the technicians in the shop. If there is something technicians think could be improved, listen and adjust.
Give employees a voice on what is going on in the company. Provide technicians with an annual survey where they can openly give feedback about what they love and don’t love about their job.
Meet with every single technician face-to-face. Ask them how you can make the shop better so technicians can come in everyday with a smile on their face loving their job.
As an owner/manager, be able to look in the mirror and see the opportunities and areas for improvement.
Sometimes it’s all about the little things owners/managers can do for a technician that will go a long way. Including providing a company lunch, giving technicians a gift card to their favorite restaurant, leaving early on a Friday, etc.
There is no one key aspect to help with retention. Retention is the entire employee experience. At the end of the day, it all comes down to investing in your technicians.
Roundtable: How Top Shops Structure Technician Mentorship Programs
There is no denying that companies with mentorship programs have a more confident, engaged, and better-trained workforce—leading to overall more productive and profitable businesses.
In our recent roundtable, we discuss how some of the top shops and dealerships across the country structure their mentorship programs for technicians. Discussion topics include:
The importance and purpose of a mentorship program for technicians
The components of a successful mentorship program
Where mentorship programs fall short
Easy steps shops can take to start a technician mentorship program