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Roundtable Highlights

Defining Employee Recognition

  • Employee recognition is not something one person can create. It starts with the ownership and management team.
  • Recognize people the way they want to be recognized. Everyone likes to be recognized in their own unique way. Knowing your staff on a personal level is a huge part of the process.
  • Celebrate achievements and goals every chance you get. Be unique with the rewards/recognition.
  • You want technicians to be happy and satisfied in the shop. When they’re satisfied, they go the extra mile and work hard.
  • Develop a culture that focuses on connecting with the individual. Be on the floor talking with technicians. Don’t have conversations with employees once a year.

Benefits of Employee Recognition

  • Employee satisfaction and retention are the biggest benefits. When you have a tech from a lube rack become a master technician, that is pretty amazing.
  • Word-of-mouth is huge. If you’re a great place to work, technicians will want to talk about it and the word will get out.
  • Without retention, it’s impossible to build a culture. Having a core staff who builds that culture is so important.
  • Quiet quitting is when people are showing up to work, but are there just to get by. It’s terrible for a business, and we need to reach out and connect with our employees.

The Importance of Authentic Appreciation

  • Communication is the number one priority. Get involved in the shop and help. You’d be surprised at how the conversations flow.
  • Don’t ask a technician in the shop to do something you wouldn’t do.
  • If you get a great applicant, find a spot for them in the shop. Finding good people who fit into your shop’s culture is important.
  • Understand technicians’ career aspirations and what they want. If a tech knows the shop has their best interest in mind, they’ll feel better about the shop they’re working at.

Key Takeaways

  • Personalization. Not all technicians are the same. Get to know them on a personal level.
  • Consistency. It’s easy to focus on numbers and forget about recognition. Don’t allow recognition to get stuck on the back burner.
  • Authenticity. The more authentic you are, the more trust you are going to build.
  • Intentional. This needs to be a priority. Without great people, our business is nothing.

Join Us for TechMission 2022

TechMission brings together technicians, shop owners and managers, and fixed ops directors to discuss how we can work together to promote and improve technician careers. This year’s sessions will ignite and challenge shops to actually take action—working with technicians and schools to elevate the industry.

Join us on October 19th and 20th, 2022 for this free, virtual two-day event!

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