Customer Care in the Service Drive
Deron Lundgren, Zone Retailer Aftersales Manager at Subaru of America, shares strategies for improving customer relationships and driving new business. He discusses techniques such as evaluating inbound calls, using role-playing for team coaching, and conducting clear communication with customers to enhance the service experience. Watch the Full Episode Show
Best Shops & Dealerships to Work For in Atlanta
Explore shops and dealerships in the Atlanta, GA area that are currently hiring technicians, service advisors, and other auto and diesel professionals on WrenchWay. What sets these shops apart is their transparency—they provide key information you need to know before applying. Check out their Top Shop pages to see images
7 Ways to Recognize Technicians—Boosting Retention & Recruitment
In the fast-paced world of service, technicians are the unsung heroes who keep shops running smoothly. Their hard work, skill, and dedication deserve recognition and celebration. In fact, a recent employee survey found that 85% of employees believe management should reward outstanding performance whenever it occurs. Appreciating and rewarding technicians
Understanding ADAS
Jay "Joern" Aebert, Master Technician, breaks down Advanced Driver Assistance Systems (ADAS)—simplifying everything from setting up ADAS in your shop and mastering the core knowledge needed to operate the technology, to creating the ideal space and environment for repairs. Watch the Full Episode Show Notes About Our Guest Jay
WrenchWay & ASE Launch 2024 Voice of Technician Survey
The 2024 Voice of Technician Survey is closed as of October 4, 2024. WrenchWay and ASE are very excited to announce the 2nd annual Voice of Technician Survey is now open! Last year, we introduced the Voice of Technician survey to gather feedback from automotive and diesel technicians, along with
Making Technician Training Accessible
David Boyes, President of Today’s Class, joins us to discuss how their company has made training more accessible for today’s technicians. Today’s Class focuses on the automotive aftermarket by creating personalized learning paths, adapting to ongoing industry advancements, and offering concise lessons that users can easily retain and build upon.
Best Shops & Dealerships to Work For in Philadelphia
Don’t miss out on these Top Shops located in the Philadelphia, PA area. Whether you’re interested in roles such as being an auto technician, forklift mechanic, diesel technician, truck body technician, or more, these shops are seeking the best talent. At WrenchWay, we partner with leading shops and dealerships in
Ways to Take Care of Your Body as a Mechanic
The technician job is rough on the body. The bending, pulling, twisting, and carrying that auto and diesel technicians endure on a day-to-day basis is no easy task. Sadly, some technicians end up leaving the industry due to the heavy toll it takes on their bodies or because of injuries.
Understanding Dealership Financials
From valet to Dealership Academy Instructor at the National Automobile Dealers Association (NADA), Jim O'Donnell joins us to discuss financial management in a dealership. He highlights how 40-60% of gross profit comes from the fixed ops department, but it rarely gets the attention it deserves. Jim emphasizes the importance of
Auto & Diesel Instructors Share How Shops & Dealerships Can Help Local Schools
Automotive and diesel instructors and students across the country are getting ready to head back to school, and many have already started! Oftentimes, shops and dealerships want to support their local schools, but aren’t sure where to start. As they’re getting their classrooms and shops prepared, we asked 15 automotive