Episode Description

To make an impact as a leader, build trust within your team. Jen Ellestad, Fixed Operations Director of Zimbrick Fish Hatchery Road in Madison, Wisconsin explains the importance of building trust, communication styles, and finding the right people for your shop.

(2:17) Guest Background
(16:06) Challenges When Communicating with a Big Team
(21:00) Getting Good People into the Shop
(26:24) Technician and Service Advisor Relationship
(33:51) Challenges in Recruiting
(44:32) Evolution of the Industry
(54:03) Building a Cool Brand

Watch the Full Episode

Show Notes


About Our Host:

Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122

About Our Guest:

Jen Ellestad
Fixed Operations Director, Zimbrick Fish Hatchery Road

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