In this week’s episode of Beyond the Wrench, we are joined by Jody DeVere, CEO, AskPatty.com to discuss how to know if your shop is female-friendly, normalizing how men and women work together in a shop, and tips to become a female-friendly shop.
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Communication Between Men and Women
- Shops can be hesitant to hire women because of how they think male employees will react in the shop.
- Women don’t want special treatment in the shop. They want to be respected and treated like any other technicians.
- As a leader, it is your responsibility to set the tone for how people act and what is appropriate in your shop.
- Regardless of gender, everybody wants to work at a shop where the culture is good and you feel appreciated.
Normalizing How Men and Women Work Together in a Shop
- We all need to become better listeners and truly listen to what people are saying.
- Make eye contact with everyone you are talking to. It shows you care about what they are saying.
- Because it is a male dominated industry, men feel it can be more difficult or awkward to switch gears and talk with women while working in the shop.
- If a manager is worried about bringing a woman into the shop, that is the problem right there. Managers need to step up, and make sure everyone feels comfortable and respected in the shop.
“There’s a huge gap in the number of women working in the industry. Currently it’s at 26.2% and that’s women working in all roles, including automotive, aftermarket, parts, and dealerships.”
Jody DeVere, CEO, AskPatty.com
How to Know if Your Shop is Female-Friendly
- All shops should focus on great customer service, regardless of gender, because you want customers to come back.
- 73% of service customers in today’s market are women, and they influence 85% of purchasing decisions.
- As a shop you need to ask yourself, “Do I know how many of my customers are men versus women?”
- Research the demographics of your local market. What is the total available market of women in your area that you could have as clients?
- Take a look at your shop. Do you have women involved in your brand presence? Would a woman feel comfortable coming to work for you right now?
- Women want to feel respected and feel like the work that they are doing is making a difference.
“I will always state, you do not have to have women work at your business to be female-friendly.”
Jody DeVere, CEO, AskPatty.com
Tips to Become a Female-Friendly Shop
- Get feedback from female customers. Give them a checklist to come into your shop and observe if the shop is female-friendly.
- Over time, owners and employees get used to the environment they are in. Take a look at your shop from the outside to see if you notice things you need to change.
- Statistics show female customers are more loyal than male customers. It is crucial that you make female customers feel appreciated and respected.
- If you want to bring technicians into the industry, not just women, you have to have a plan on how you are going to train and develop them.
- Women make their choices not just on price, but who you are in the community.
Is Your Shop’s Marketing Female-Friendly?
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Co- Founder & President, WrenchWay
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