Episode Description

We’re kicking off the new year with a bang! We’ve brought back two of our most popular podcast guests of 2020 — Ed Roberts and Tully Williams. In this episode, we discuss what we learned in fixed operations in 2020 and what we expect to see in 2021. Topics include: mobile service, technician pay and retention, how shops can help schools, and more.

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About Our Host:
Jay Goninen
Founder & President, WrenchWay & Find A Wrench
jay@findawrench.com | 608.512.7330

About Our Guests:
Ed Roberts
Fixed Operations Director, Bozard Ford Lincoln

Tully Williams
Fixed Operations Director, The Niello Company

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