Happy anniversary to our Parts representative Dane! 3 years with Tom Wood.
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Happy anniversary to our Parts representative Dane! 3 years with Tom Wood.
View full postInvesting in the Next Generation of Auto Talent!🚘🚀
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What’s the biggest obstacle affecting your productivity?
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Spring Into a New Season at Toyota of Corvallis!
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Master Certified Technician, Kevin, replacing the battery cell for the Volkswagen ID.4 recall.
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All employees at Joe's participate in daily questions/training from Today's Shop. When we end the month in the top 3 highest score, Joe cooks lunch for all! It's a fun lunch every time!
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We're helping technicians reach their full potential through our training program!
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We're helping technicians reach their full potential through our training program!
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Join the Genesis of Ridgefield Team!
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Happy Birthday Trevor!!!
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The Ford Mustang Mach-E is charging up and getting ready to leave gas prices in the dust! ⚡️ Who needs a fuel pump when you’ve got a plug and a need for speed? 🏎️
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Just like Harry Potter, we all seem to pick a "House" as technicians. Which are you???
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🔧 Empathy & Retention: The Engines of a Thriving Auto Repair Business 🔧 In the fast-paced world of automotive repair, understanding your client's needs and retaining their trust are the keys to a successful business. Here are some nuggets of wisdom to steer by: "In the garage, business is all about relationships... how well you build them determines how well they build your business and enhance customer retention." "In the automotive world, empathy is not just a soft skill, it's a critical skill. It's the lubricant that fuels connection, builds trust, and fosters retention." "Empathy is about finding echoes of another person in yourself, a cornerstone for client retention in the automotive business." Remember, leadership in the garage is not about being in charge. It is about taking care of those in your charge, a vital aspect of employee retention. As we navigate the complexities of the automotive industry, let's strive to see with the eyes of another, listen with the ears of another, and feel with the heart of another. This practice can significantly improve customer retention. Let's drive towards a business environment where empathy is the greatest virtue, from which all virtues flow, including customer retention. Without it, all virtues are just an act.
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