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Under The Hood
Is the shop heated? Air conditioned?
Our service shop at Rusnak Audi Pasadena is designed with both comfort and efficiency in mind. While it’s not heated or air-conditioned, it features a spacious layout with advanced ventilation systems to maintain a comfortable working environment year-round.
What is the size of the team I’d be working with?
At Audi Pasadena, you'll work with a talented team of over 20 Audi Certified Technicians, guided by experienced team leads and a dedicated shop foreman.
What are the shop hours and what are the shift timeframes?
Monday through Friday, 8:00 AM to 5:00 PM, and Saturday, 8:30 AM to 4:00 PM. We are closed on Sunday.
What tools does the shop provide that are available for all technicians to use?
Audi Pasadena provides manufacturer-specific special tools, ensuring our technicians have the precise equipment needed to service Audi vehicles to the highest standards.
What type of break room facility is provided?
Our break room at Rusnak Audi Pasadena is designed for comfort and convenience, featuring a spacious seating area, refrigerator, vending machines, TV, and an adjacent locker room for secure storage.
How many bays does your shop have?
Audi Pasadena has 41 bays and a dedicated tire rack, ensuring ample space and resources for efficient service operations.
How many repair orders do you average per month?
We average approximately 1,400 repair orders per month, reflecting our commitment to providing exceptional service to a high volume of clients.
What is your parts ordering process?
At Rusnak Audi Pasadena, our parts ordering process is streamlined through the MyKaarma digital tool and supported by a dedicated parts counter, ensuring quick and efficient access to the parts needed for every repair.
What is your policy on side work?
At Rusnak Audi Pasadena, side work is not allowed, as we prioritize maintaining the highest standards of professionalism and focus on our customers' vehicles.
Are there any other unique features of the work environment worth noting?
At Rusnak Audi Pasadena, we offer ongoing training through Audi’s official programs, ensuring our technicians stay updated on the latest technology and industry standards. This commitment to professional development sets us apart and helps our team deliver exceptional service.
Do you offer any skills training or continuing education opportunities?
Yes! At Audi Pasadena, we are committed to the growth and success of our team members. We ensure that our employees have access to Audi’s official technical training programs to enhance their skills, advance their careers, and earn valuable certifications. Whether you're looking to level up as a technician, service advisor, or in another role, we invest in ongoing education to keep our team at the forefront of the industry.
Can you describe opportunities for career growth at your business?
Absolutely! At Audi Pasadena, we believe in promoting from within and providing our team members with clear pathways for career advancement. Whether you’re starting as a technician, service advisor, salesperson, or in an administrative role, we offer structured development programs, Audi-certified training, and hands-on experience to help you grow. Many of our team members have advanced into leadership positions, and we actively support career progression through mentorship, skill-building opportunities, and performance-based promotions. Your success is our success, and we are dedicated to helping you achieve your career goals!
Can you describe your performance review process?
Yes! At Audi Pasadena, we believe in continuous growth and development, which is why we have a structured performance review process. Our reviews are designed to provide constructive feedback, recognize achievements, and identify opportunities for growth. Employees receive regular performance evaluations that include discussions on key metrics, individual goals, and career development plans. We focus on open communication, professional development, and performance-based incentives to ensure our team members have the support they need to succeed. We also encourage ongoing feedback and check-ins beyond formal reviews to help everyone stay on track and reach their full potential.
What type of safety training is required?
At Audi Pasadena, safety is a top priority. All employees are required to complete workplace safety training relevant to their roles. This includes OSHA compliance training, proper handling of tools and equipment, hazardous material awareness, and emergency response procedures. Technicians and service personnel undergo additional training on shop safety protocols, including personal protective equipment (PPE) use and best practices for working with high-voltage electric vehicles. We ensure ongoing safety training to maintain a secure and efficient work environment for our entire team.
Can you describe how Techs work with and mentor younger techs?
Absolutely! At Audi Pasadena, we foster a team-oriented environment where experienced technicians actively mentor younger techs to help them develop their skills and advance in their careers. Our shop is structured with team leads and two shop foremen who provide guidance, oversee training, and ensure that best practices are followed. Younger technicians work closely with senior techs on real-world repairs, diagnostics, and maintenance tasks, gaining hands-on experience and learning Audi’s advanced vehicle systems. Our team leads and shop foremen are always available to provide support, answer questions, and offer insights that help newer techs grow into highly skilled professionals. We believe in collaboration, continuous learning, and professional development to build a strong and capable service team.
How does your shop get involved with the local community?
At Audi Pasadena, we actively support our community by donating to and partnering with local charities, sponsoring events, and collaborating with automotive trade schools to mentor future technicians. We believe in giving back and making a positive impact beyond the dealership.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
Yes! We currently partner with UTI to support and mentor students pursuing careers in the automotive industry. We provide career guidance and potential job opportunities for aspiring technicians. We are also open to expanding our outreach and actively looking for ways to collaborate with other technical schools to inspire and develop the next generation of automotive professionals.
Do you phone screen applicants before doing in-person interviews?
Yes, we conduct phone screenings before scheduling in-person interviews. This allows us to verify qualifications, assess experience, and gauge interest in the position. It also helps ensure a good fit for both the candidate and our team before moving forward in the hiring process.
What do your in-person interviews entail?
Our in-person interviews for technician positions at Audi Pasadena are designed to assess both technical skills and cultural fit within our team. The process typically includes the following: Introduction & Background Discussion – We review the candidate’s work history, experience, and certifications to understand their expertise and career goals. Technical Assessment – We discuss diagnostic skills, repair experience, and problem-solving abilities. Depending on the position, we may also ask technical questions relevant to Audi vehicles and modern automotive systems. Shop Tour & Team Interaction – Candidates get a chance to see our facility, meet key team members, and understand our workflow and expectations. Work Ethic & Culture Fit – We assess reliability, teamwork, and attitude to ensure alignment with our dealership's standards and customer service expectations. Compensation & Expectations Discussion – We review pay structure, benefits, work schedule, and growth opportunities to ensure mutual alignment. Our goal is to find highly skilled technicians who thrive in a collaborative and professional environment while providing top-quality service to our customers.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
No, we do not conduct background checks, drug screenings, or personality tests before hiring an applicant. These are only performed after a job offer is made, as the offer is contingent upon the technician passing a physical and drug screening.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No, we do not perform a formal skill assessment before hiring an applicant. However, during the interview process, we discuss the candidate’s technical experience, diagnostic abilities, and repair skills to gauge their expertise. Additionally, we review their certifications, past work history, and problem-solving approach to ensure they are a good fit for our team.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
After an in-person interview, candidates can typically expect to receive a response within a few days to a week. We strive to make hiring decisions as quickly as possible, but the exact timeline may vary depending on factors such as additional interviews, reference checks, and internal discussions. If selected, a job offer will be made contingent upon passing a physical and drug screening. If not chosen, we aim to provide timely communication regarding the decision.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
The full hiring process typically takes one to two weeks from the time an application is submitted to the final hiring decision. This timeline may vary based on factors such as the number of applicants, scheduling availability for interviews, and the completion of post-offer requirements like a physical and drug screening. We strive to move efficiently while ensuring we find the right fit for our team.
Is there anything else you’d like to mention about your hiring process?
We are committed to a transparent and efficient hiring process that ensures we bring in skilled technicians who align with our team culture and customer service standards. Our goal is to make the process as smooth as possible for applicants while maintaining high standards for quality and professionalism. Candidates can expect clear communication, a thorough but timely evaluation, and an opportunity to see firsthand what it’s like to work at Audi Pasadena. We value experience, work ethic, and a passion for the automotive industry, and we look forward to welcoming top talent to our team.
Hourly and Falgging Technician
Pay Range: $25.00 - $48.00/hour
At Audi Pasadena, we offer competitive pay for our technicians, with rates based on experience, certifications, and performance. Our pay structure includes: Hourly and Flag Rate Options: Compensation tailored to skill level and efficiency. Performance-Based Enhancements: We recognize and reward top performance with occasional pay enhancements and incentive programs. Manufacturer Training & Certifications: We support continued growth with paid training and advancement opportunities. Team-Oriented Culture: Our service team thrives on collaboration, efficiency, and delivering top-tier service to our customers.
- Health Insurance Offered
- RUSNAK AUDI PASADENA offers two different options for health insurance. Choosing the right coverage involves evaluating relevant information. Each of the plans we offer may have different co-pays, deductibles and out-of-pocket maximums. To make the right choice, you need a basic understanding of the different types of plans that we offer. Kaiser DHMO Standard Plan – The Kaiser plan includes a $40 office visit copayment, excellent prescription benefits, and a deductible that applies to only select services.Kaiser DHMO Deluxe Plan – The Kaiser planincludes a $10 per office visit copayment, excellent prescription benefits, and a deductible that applies to only select services.
- Dental Insurance Offered
- RUSNAK offers three dental plans through Guardian so that you and your family can receive the care needed to maintain good dental health. Your dental coverage is an important health benefit and it is important to fully understand your plan details. Guardian DHMO – The Guardian DHMO plan is a scheduled benefit plan with set copays for covered services. It requires that the insured choose a primary care dentist through whom all care is given. The DHMO has no deductible or annual maximum. Guardian PPO High – The high option dental PPO plan offers access to any dentist (contracted or not) for dental services. The plan pays 100% of preventive services for both in and out-of-network providers, has a calendar year deductible of $50 per member, $150 per family and an in-network annual maximum benefit of $2,000 ($1,500 out-of-network). Guardian PPO Standard – The standard option dental PPO is similar to the PPO high option plan in that you can access any dentist (contracted or not) for dental services. The plan pays 100% of preventive services for both in and out-of-network providers. The plan has an in-network deductible of $50 per member, $150 per family, with an annual maximum benefit of $1,250 per member. Both plans pay the highest benefits when members stay in-network for dental care.
- Vision Insurance Offered
- Vision – The VSP vision plan features a $10 examination copay, a $25 prescription glasses copay and a 12 month fre-quency allowance on exams, lenses and contacts and a 24 month frequency allowance on frames.
- Retirement Plan Offered
- RUSNAK provides a 401(k) retirement plan that allows employees to to defer up to the maximum IRS limit for standard employee deferrals as well as catch-up contributions.
- Sick Leave Offered
- Yes, we provide paid sick leave. 2025 we offer 5 days per calander year.
- Vacation Offered
- We offer Paid vacations
- Paid Holidays Offered
- We offer paid holidays.
- ST / LT Disability Offered
- Long Term Disability – Long Term Disability may be pur-chased to provide a percentage of your income lost due to a disability. LTD payments may carry through to your normal social security retirement age.
- Life Insurance Offered
- Guardian Voluntary Life and AD&D – You may purchase additional voluntary life and AD&D insurance for your-self to a maximum of $300,000, with a guaranteed issue of $200,000 during initial eligibility. You may purchase up to 50% of your life insurance amount for your spouse. Your children are eligible to be covered for up to $10,000 each. Guardian Basic Life andAD&D – As an eligible employee of RUSNAK you are provided with $10,000 of Life cover-age, free of charge. If your death was due to an accident, your beneficiary will receive $20,000. This policy also has a benefit if you lose a limb, your eyesight or hearing. The ben-efit is based on a percentage of your Life Insurance benefit.
- Uniforms Offered
- We provide uniforms
- Other Offered
- Flexible Spending Account (Medical and Dependent Care)PLAN AHEAD, SAVE MONEY TODAY.Medical FSA: Employee may withhold up to $3,200 per year TAX FREE to be used for unreimbursed medical expenses.Dependent Care FSA: Employee may withhold up to $5,000 TAX FREE to be used for qualified depen-dent care expenses.Employees have a 2 - 1/2 month grace period. Employees have until February 13 to incur claims and until February 28 to submit claims for the prior year.
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