This article was originally published on the Shop-Ware blog. Hiring for one auto repair shop is hard enough. But, hiring for shops with multiple locations? Even harder. Between navigating customer relations, hiring, training, managing employees, overseeing inventory, and maintaining compliance standards, service managers have a lot on their plates. Hiring, although very important, is only
Technician productivity is always a hot topic amongst repair shop owners. How can they help techs do their best work? Are there areas where they, as owners, can shore up weaknesses to ensure their staff has the room they need to do their jobs? The crew at Fullbay is dedicated to increasing technician productivity. That’s
Finding technicians is hard enough. There’s no need to make it more difficult with a cumbersome interview process. But what does a successful interview process look like? Where do you start? What questions do you ask? We polled our network to find out what questions they ask technicians during the interview process. We talked to
We often get into conversations where a shop owner or manager is frustrated because a technician they really want to hire is asking for more money than what they are paying others in the shop. It’s About More Than Just Salary When digging deeper, we generally find that there is more to the problem than
This article was originally published on VehicleServicePros.com in 2019. Recently, I made a visit to the northwoods of Wisconsin. If you’ve never been, I’d highly recommend making the trip, especially during the fall as it is absolutely gorgeous. I typically love my visits to northern Wisconsin as it provides some level of peacefulness and a
Hiring technicians is a pain point every shop and dealership is struggling with today. And after putting all the time, money, and effort into finding and hiring a qualified technician, the last thing any shop owner or manager wants is to lose them. The loss of a technician is expensive for a number of reasons.
We know finding technicians right now can be tough. Since almost every shop is hiring, you need to stand out from the crowd. Traditional recruiting isn’t going to cut it anymore. You need to get creative and SHOW technicians why your shop is a great place to work and what makes you different. Identify what
While a person’s reputation has always been among their most valuable assets, in today’s world of Google searches, Yelp reviews, and X rants, a person’s reputation is so easily obtainable that only the ethical person will succeed for long. Behaving in an ethical manner in the automotive industry goes far beyond just being a hard
“My shop needs techs!” ...Seems like this is something every shop owner and/or manager is saying these days. Turnover rates for the industry are unsustainably high. The automotive industry has a mechanic turnover rate of 46%. According to Forbes, this is just the beginning of the rise in employee turnover. A “Turnover Tsunami” is on
The technician shortage is no joke. Studies report we may need more than 100,000 new auto technicians to join the workforce every year through 2026 to keep up with demand. So, what can shops do now to improve the trade and attract more people to the industry? Shops need to start by listening to technicians
