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Beyond the Wrench

How to Mitigate Technician Burnout in Your Shop/Dealership

In this episode of WrenchWay Weekly, we discuss how job burnout affects technicians. Watch the full episode, or review the episode highlights below. A recent WrenchWay Insiders poll asked technicians, “Do you think you’re experiencing some level of job burnout?” Let’s look at the results. Yes: 69% No: 31% It’s not unusual for everyone to

2023-02-21T13:01:26-05:00Beyond the Wrench|

Developing Your Career as a Technician

Episode Description We’re diving into technician career development with Josh Masser, Service Manager, Vinny’s Towing and Recovery. Josh shares his experience as a technician and working his way through the industry, and we discuss a variety of topics, including: the importance of good leadership, on-the-job training, tools, and more. Watch the Episode About Our Host:

2023-02-21T13:01:27-05:00Beyond the Wrench|

Female Technicians in the Shop

In this episode of WrenchWay Weekly, we discuss female technicians in the automotive industry. Watch the full episode, or review the episode highlights below. Female Technicians in the Automotive Industry A recent WrenchWay Insiders poll asked, "How many female technicians does your shop/dealership currently employ?" Let's review the responses: None: 77% 1-2: 19% 3-5: 4%

2023-02-21T13:01:27-05:00Beyond the Wrench|

How Dealerships Can Attract More Service Customers Online

Episode Description Today, we’re excited to welcome Russell Hill to the podcast. Russell is the Managing Partner at FixedOPS Marketing, which helps car dealerships market their fixed ops departments. In this episode, we discuss how dealerships can improve their websites to attract new service customers. Watch the Episode About Our Host: Jay Goninen Co- Founder

2023-02-21T13:01:28-05:00Beyond the Wrench|

Technician Retention: What Drives Shop Loyalty?

In this episode of WrenchWay Weekly, we discuss what keeps technicians working at a particular shop or dealership. Watch the full episode, or review the episode highlights below. A recent WrenchWay Insiders poll asked technicians, "What is the biggest factor that makes you stay working at a shop or dealership? Let's look at the results.

2023-02-21T13:01:28-05:00Beyond the Wrench|

Advances in the Automotive Industry & Technician Training

Episode Description This week, we welcome Carolyn Coquillette to the podcast. Carolyn is the Founder & CEO of Shop-Ware, and the Owner of Luscious Garage which specializes in hybrid repairs. Listen in as we discuss advances in the automotive industry and technician training — particularly around hybrid and electric vehicles. Watch the Episode About Our

2024-09-30T09:30:42-05:00Beyond the Wrench|

How Important are Technician Certifications?

In this episode of WrenchWay Weekly, we look at technician certifications. Watch the full episode, or review the episode highlights below. The Importance of Technician Certifications A recent WrenchWay Insiders poll asked, “How important do you think it is for technicians to have certifications?” Let’s review the responses: Extremely important: 62% Somewhat important: 38% Not

2023-02-21T13:01:29-05:00Beyond the Wrench|

What It’s Like to Be a Mobile Technician

Episode Description Ever wonder what a day in the life of a mobile technician looks like? On this week’s episode, we’re talking with Andrew Sneed, Lead Technician for RepairSmith. Andrew tells us all about what it’s like to be a mobile technician, including benefits, unique challenges, and the skills that make a great mobile tech.

2024-07-12T13:54:17-05:00Beyond the Wrench|

What Lowers Technician Productivity at Work?

In this episode of WrenchWay Weekly, we discuss what impedes technician productivity the most at work. Watch the full episode, or review the episode highlights below. What Affects Technician Productivity? A recent WrenchWay Insiders poll asked technicians, “What impedes your productivity the most at work?” Here were the responses: People: 31% Poor Processes: 27% Disorganization:

2023-02-21T13:01:30-05:00Beyond the Wrench|

How to Evaluate Credit Card Processors

Episode Description Today we’re talking with Carly Roiniotis from Wind River Financial about a very important topic for all shop owners and managers: evaluating credit card processors. In this episode, we discuss different types of providers, how to evaluate providers and why it’s important, and more. Tune in and don’t forget to subscribe and rate

2024-06-26T12:15:33-05:00Beyond the Wrench|
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