When looking for a new position or job, what is the most important factor that you look for?
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When looking for a new position or job, what is the most important factor that you look for?
View full poll questionHey Technicians! What’s your favorite vehicle to work on?
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Great review for Sales & Leasing Consultant; Nick Wade.
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What are some fun activities you like to do in the fall?
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Food Truck time to celebrate some special events! One tech celebrated 36 years of being here at Tom Wood Toyota. Another tech reported a first known issue found to Toyota and was awarded a special medallion.
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Air Tools or Electric tools?
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Minnesota roads can be unbearable in the snow, but this winter car workshop could be a game-changer for new drivers
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Happy anniversary to our Shipping & Receiving Clerk; Sam Lynch
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Great review for Service Advisor; Michael Manns!
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🎉 C O N G R A T U L A T I O N S 🎉 Congratulations to Garrett for being our BEAST of the week.
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If you could work on cars from any era, which would you choose?
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What's the most satisfying part of being an automotive technician?
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Thank you to everyone that joined us for the PenFed Racing Simulator Challenge on August 30-31. It was a pleasure to host Sabré Cook and showcase the Porsche GT3 Cup racecar while enjoying time with our amazing community and team. We hope you had a great time meeting Sabré, testing your skills in the racing simulator, and joining the scenic rally drive.
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Junior Technician, James, replacing a drive shaft on a 2022 Tiguan.
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Skilled technicians are sought after more than they’ve ever been. Naturally, higher salaries become a requirement in recruiting these technicians. How much more can I possibly pay you may ask? Between the variables of overhead costs and inflation. The dollar has been stretched further than ever. What if an answer to a more profitable repair facility has been hiding in plain sight for decades. Profit that allows you to hire, and just as important, retain and pay these highly skilled technicians. There’s been a notable amount of discussion recently revolving around rethinking the way we charge for the diagnostics we perform everyday. Is it time to ditch the standard idea that a diagnostic charge should of strictly be an hour of labor? Should the time needed to research a vehicles specific systems become chargeable? This not time spent performing vehicle diagnostics. This is specifically time spent needed to research the mechanical, electrical, and computerized functions of a system. Studying a repair procedure to verify the shop is capable and properly tooled to complete the task. As well as verifying all parts needed prior to the parts department providing a parts estimate. When your clients bring in their vehicle for service and repairs. It’s our job to treat them with respect. It’s also essential that we as professionals run a profitable business. Don’t forget however, your client brought their vehicle to you for a reason. Within reason, we must not be afraid to charge for our services.
Technician
I think it has to start with a mutual understanding between both the shop and the client that a very complex system has a very unique problem that’s simply going to require great effort to solve. This process will likely be most effective in facilities that repair high end vehicles that are out of warranty and hitting the independent repair facilities for the first time. In all honesty, the idea itself is still fairly new and naturally there are a number of gray areas associated with it.
Technician
I used to work for an independent shop that advertised free diagnosis, the shop covered the tech at an hourly rate which allowed the tech to build a solid of how the relevant systems functioned. Over time the techs got faster and the shop gained a positive reputation with the customers, within a year of implementing that policy the shops business increased beyond what the facility could handle and the techs could almost profess how each system performed. Since they were cheaper than the dealer they almost always got the work. Now I work at a new car dealer which charges the standard hour for customer pay which is easy enough since the models/years covered is narrow but warranty doesn't pay any diagnostic which regularly leads to a shotgun diagnosis. (edited)
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