When looking for a new position or job, what is the most important factor that you look for?
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When looking for a new position or job, what is the most important factor that you look for?
View full poll questionHey Technicians! What’s your favorite vehicle to work on?
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Great review for Sales & Leasing Consultant; Nick Wade.
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What are some fun activities you like to do in the fall?
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Food Truck time to celebrate some special events! One tech celebrated 36 years of being here at Tom Wood Toyota. Another tech reported a first known issue found to Toyota and was awarded a special medallion.
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Air Tools or Electric tools?
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Minnesota roads can be unbearable in the snow, but this winter car workshop could be a game-changer for new drivers
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Happy anniversary to our Shipping & Receiving Clerk; Sam Lynch
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Great review for Service Advisor; Michael Manns!
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🎉 C O N G R A T U L A T I O N S 🎉 Congratulations to Garrett for being our BEAST of the week.
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If you could work on cars from any era, which would you choose?
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What's the most satisfying part of being an automotive technician?
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Thank you to everyone that joined us for the PenFed Racing Simulator Challenge on August 30-31. It was a pleasure to host Sabré Cook and showcase the Porsche GT3 Cup racecar while enjoying time with our amazing community and team. We hope you had a great time meeting Sabré, testing your skills in the racing simulator, and joining the scenic rally drive.
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Junior Technician, James, replacing a drive shaft on a 2022 Tiguan.
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What percentage of customers attempt DIY car repairs before coming to the shop? Share any cool or funny DIY customer stories in the comments too!
Technician
Two stories. My introduction to this was at a shop that didn't charge for diag. This guy would bring his truck in, have it diaged, decline the repair, and take the truck. Later it would come back wanting more free diag and I would find the parts previously identified as failed replaced with cheap aftermarket parts (which, of course, were causing more problems than they solved). About the 3rd time the guy did this, I pitched a hissy-fit about working for this guy for free. I don't remember seeing that guy again, but it burned in my mind. Second story, the shop did charge for diag but I was bored and had a Buick Enclave come in the drive that wouldn't shut off when the key was turned off. Being young and dumb I quickly identified the source of the problem. The customer hopped in the vehicle and drove off. To this day, I will not tell a customer what I think the concern is unless I have a written repair order in my hand. And Chris Collins wonders why I am so opposed to his idea of not charging for diagnosis. (edited)
Technician
Prior to wrenching for a fleet it was probably 11-20. The unfortunate part most people don’t realize is that it often becomes MORE expensive to fix their car properly once bringing it to a shop (after attempting to fix it themselves) vs just paying a shop to fix it up front. Many customers 1. often don’t complete the repair properly, requiring a professional technician to fix the mistake. 2. Use low quality parts that doesn’t fix the problem. 3. Attempt to diagnose their vehicles by loading up the parts cannon and spending what would have been the total repair bill at a professional shop with a proper diagnosis right up front. (edited)
Technician
Subaru Spark Plugs always bring out the truest of the DIY guys. Nowadays days with the newer boxers it's an even tighter of squeeze and have had customers come in and ask to have cylinders #3 and #4 done.
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