Wonderful email from a customer to our Service Manager:
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Wonderful email from a customer to our Service Manager:
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Meet Mary – The Heart of Our Hiring Team!
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The Villages is having their annual diaper drive so Tom Wood Lexus purchased several bulk boxes of diapers and Kimberly, Parts Manager and Brooke, Digital Operations Manager went to drop those off.
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Techs & Tacomas – The Perfect Match!
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We have thousands of Top Shops that understand the importance of standing out and being transparent with technicians to attract the right talent. Audi Oakland, part of the Swickard Auto Group, is no exception.
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Which Auto Manufacturer are you most passionate about?
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Parts Specialist A says that brake hardware should be replaced when replacing worn brake pads.
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When you need a pick-me-up, what's your favorite way to recharge?
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Ford Philanthropy has $4 Million to give away!!
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The automotive industry runs on experience—every master tech was once a rookie, and every rookie needs guidance to succeed. Whether you're teaching, learning, or somewhere in between, mentorship keeps our trade strong. So, where do you stand?
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🎉 Congratulations to Cori Pumphrey – Our Transcend/Employee of the Month! 🎉
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We're Hiring! Join the Toyota of Corvallis Team!
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What's your favorite St. Patrick's Day tradition?
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What percentage of customers attempt DIY car repairs before coming to the shop? Share any cool or funny DIY customer stories in the comments too!
Technician
Two stories. My introduction to this was at a shop that didn't charge for diag. This guy would bring his truck in, have it diaged, decline the repair, and take the truck. Later it would come back wanting more free diag and I would find the parts previously identified as failed replaced with cheap aftermarket parts (which, of course, were causing more problems than they solved). About the 3rd time the guy did this, I pitched a hissy-fit about working for this guy for free. I don't remember seeing that guy again, but it burned in my mind. Second story, the shop did charge for diag but I was bored and had a Buick Enclave come in the drive that wouldn't shut off when the key was turned off. Being young and dumb I quickly identified the source of the problem. The customer hopped in the vehicle and drove off. To this day, I will not tell a customer what I think the concern is unless I have a written repair order in my hand. And Chris Collins wonders why I am so opposed to his idea of not charging for diagnosis. (edited)
Technician
Prior to wrenching for a fleet it was probably 11-20. The unfortunate part most people don’t realize is that it often becomes MORE expensive to fix their car properly once bringing it to a shop (after attempting to fix it themselves) vs just paying a shop to fix it up front. Many customers 1. often don’t complete the repair properly, requiring a professional technician to fix the mistake. 2. Use low quality parts that doesn’t fix the problem. 3. Attempt to diagnose their vehicles by loading up the parts cannon and spending what would have been the total repair bill at a professional shop with a proper diagnosis right up front. (edited)
Technician
Subaru Spark Plugs always bring out the truest of the DIY guys. Nowadays days with the newer boxers it's an even tighter of squeeze and have had customers come in and ask to have cylinders #3 and #4 done.
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