Nose on the grindstone. Walser Buick GMC Bloomington (BGB) Semi-Skilled Technician Sophie Nystrom has the bar set high for herself.
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Nose on the grindstone. Walser Buick GMC Bloomington (BGB) Semi-Skilled Technician Sophie Nystrom has the bar set high for herself.
View full postIT Infrastructure Specialist Spencer Wyrick and IT Technician Jacob Marsnik met over six years ago at their UW River-Falls freshman dorm. They quickly became friends because they both studied computer science and shared interests like board games, biking, hiking, and video games.
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🔧 We're Hiring Experienced Technicians at Toyota of Corvallis! 🔧
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It's a great day to be alive!
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When it get hot we get the staff ice cream!
View full postHappy Friday! Almost every Friday our Parts team makes the whole dealership breakfast!
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Hello, I'm Bill Vickery, Sales & Leasing Consultant here at Tom Wood Subaru. Here’s why you should consider purchasing the 2025 Subaru Crosstrek Wilderness:
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Getting our Thursday started right! Staying busy and getting vehicles completed and back on the road!
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Day 2 of Dealer Pro training for our advisors. All about SELLING today!
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One of our Junior Technicians replacing a heater support pump.
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Summer's in full swing! Which Chevrolet EV are you gearing up to take on your next road trip?
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Both sides of our Audi shops have multiple large ceiling fans that run throughout the day in order to keep the shop cool. On hot days, we will also close the bay doors in order to keep the excess heat out.
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SHOP SAFETY IS OUR PRIORITY
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What percentage of customers attempt DIY car repairs before coming to the shop? Share any cool or funny DIY customer stories in the comments too!
Technician
Two stories. My introduction to this was at a shop that didn't charge for diag. This guy would bring his truck in, have it diaged, decline the repair, and take the truck. Later it would come back wanting more free diag and I would find the parts previously identified as failed replaced with cheap aftermarket parts (which, of course, were causing more problems than they solved). About the 3rd time the guy did this, I pitched a hissy-fit about working for this guy for free. I don't remember seeing that guy again, but it burned in my mind. Second story, the shop did charge for diag but I was bored and had a Buick Enclave come in the drive that wouldn't shut off when the key was turned off. Being young and dumb I quickly identified the source of the problem. The customer hopped in the vehicle and drove off. To this day, I will not tell a customer what I think the concern is unless I have a written repair order in my hand. And Chris Collins wonders why I am so opposed to his idea of not charging for diagnosis. (edited)
Technician
Prior to wrenching for a fleet it was probably 11-20. The unfortunate part most people don’t realize is that it often becomes MORE expensive to fix their car properly once bringing it to a shop (after attempting to fix it themselves) vs just paying a shop to fix it up front. Many customers 1. often don’t complete the repair properly, requiring a professional technician to fix the mistake. 2. Use low quality parts that doesn’t fix the problem. 3. Attempt to diagnose their vehicles by loading up the parts cannon and spending what would have been the total repair bill at a professional shop with a proper diagnosis right up front. (edited)
Technician
Subaru Spark Plugs always bring out the truest of the DIY guys. Nowadays days with the newer boxers it's an even tighter of squeeze and have had customers come in and ask to have cylinders #3 and #4 done.
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