Yes, we work on the classics here!
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Yes, we work on the classics here!
View full postSuper Bowl Sunday is right around the corner. Who's going to win the big game?
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At Willis Automotive, we believe in optimizing workflow and increasing efficiency. That's why having a former technician as our dispatcher is a game-changer. Andrew has a deep understanding of our shop's capabilities and technician skills, allowing him to strategically assign tasks and minimize downtime. By managing the dispatching process, any issues or changes can be addressed fostering clear communication between technicians, service advisors, and customers. This leads to higher productivity and customer satisfaction.
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Our Dealer Principle and CEO Stephen Cavender talking about what MCH means to him!
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Our Auto Collision and Auto Tech programs will be holding our annual career fair on Wednesday March 12th, 8:00 a.m. to 3:00 p.m.
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That Friday feeling! How are y'all feeling today?
View full post🚗💥 Exciting News for HBHS Auto Tech! 💥🚗
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🚗💥 Exciting News for HBHS Auto Tech! 💥🚗
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What do you feel is the biggest factor in providing exceptional service in the shop?
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Dan Russell Service Manager, is celebrating 11 years with Town Nissan this month, but his journey with Nissan spans an incredible 40 years! He started out washing cars and, through hard work and dedication, built a successful career in the automotive industry. In 1997, he earned his Master Technician certification, and today, he leads our service team with unmatched expertise and a passion for helping others.
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The kids pulled the lift kit off of an old project truck and transferred it over to better chassis that was donated by a community member. The still need to adjust the front arm length to set the caster and wheel base, mount a rear shock, and make a few brake lines. Fingers crossed it should be moving and stopping by the end of next week!
View full postJust finishing up a power terrain class and getting ready to start on electronic engine and fuel controls.
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What percentage of customers attempt DIY car repairs before coming to the shop? Share any cool or funny DIY customer stories in the comments too!
Technician
Two stories. My introduction to this was at a shop that didn't charge for diag. This guy would bring his truck in, have it diaged, decline the repair, and take the truck. Later it would come back wanting more free diag and I would find the parts previously identified as failed replaced with cheap aftermarket parts (which, of course, were causing more problems than they solved). About the 3rd time the guy did this, I pitched a hissy-fit about working for this guy for free. I don't remember seeing that guy again, but it burned in my mind. Second story, the shop did charge for diag but I was bored and had a Buick Enclave come in the drive that wouldn't shut off when the key was turned off. Being young and dumb I quickly identified the source of the problem. The customer hopped in the vehicle and drove off. To this day, I will not tell a customer what I think the concern is unless I have a written repair order in my hand. And Chris Collins wonders why I am so opposed to his idea of not charging for diagnosis. (edited)
Technician
Prior to wrenching for a fleet it was probably 11-20. The unfortunate part most people don’t realize is that it often becomes MORE expensive to fix their car properly once bringing it to a shop (after attempting to fix it themselves) vs just paying a shop to fix it up front. Many customers 1. often don’t complete the repair properly, requiring a professional technician to fix the mistake. 2. Use low quality parts that doesn’t fix the problem. 3. Attempt to diagnose their vehicles by loading up the parts cannon and spending what would have been the total repair bill at a professional shop with a proper diagnosis right up front. (edited)
Technician
Subaru Spark Plugs always bring out the truest of the DIY guys. Nowadays days with the newer boxers it's an even tighter of squeeze and have had customers come in and ask to have cylinders #3 and #4 done.
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