Celebrating the Moms Who Keep Us Moving – Happy (Belated) Mother’s Day!
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Celebrating the Moms Who Keep Us Moving – Happy (Belated) Mother’s Day!
View full postIf you become a Master Technician and decide you want a toy which one would you see yourself getting ?
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At Tom Wood Subaru, we take pride in providing exceptional service—not just for our customers, but within our team as well. That’s why we’re excited to shine the spotlight on Tony Varcak, our newest Service Advisor, who’s already making a big impression in a very short time.
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Our brand new Ford Pro Elite building is in the final stretches of being up and operational! We are more than excited to be able to offer our technicians, and our guests, a new and more efficient environment to have all of their needs taken care of!
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ECCA Automotive Students Earn Ford Mobile Service Technician Certification
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What percentage of technicians do you currently work with or have worked with in your career truly have the training and knowledge to properly diagnose and repair the vehicles of today?
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Giving Back, One Pint at a Time! ❤️
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Here at Tom Wood Ford, we strive to further your education in automotive and get you any and all certifications! Congratulations gentlemen!
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Its crazy how many folks are in need of information. Posted this video a few months back. Shop owners have been calling me up to ask for tips on performing alignments. They all admit they didnt know how to work on cars but bought a shop anyway!
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Happy Mothers Day to all the mommas out there!
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Happy Mothers Day to all the moms out there!
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Happy Mothers Day to all the moms out there!
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What’s one shop task you secretly enjoy that most people hate?
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Skilled technicians are sought after more than they’ve ever been. Naturally, higher salaries become a requirement in recruiting these technicians. How much more can I possibly pay you may ask? Between the variables of overhead costs and inflation. The dollar has been stretched further than ever. What if an answer to a more profitable repair facility has been hiding in plain sight for decades. Profit that allows you to hire, and just as important, retain and pay these highly skilled technicians. There’s been a notable amount of discussion recently revolving around rethinking the way we charge for the diagnostics we perform everyday. Is it time to ditch the standard idea that a diagnostic charge should of strictly be an hour of labor? Should the time needed to research a vehicles specific systems become chargeable? This not time spent performing vehicle diagnostics. This is specifically time spent needed to research the mechanical, electrical, and computerized functions of a system. Studying a repair procedure to verify the shop is capable and properly tooled to complete the task. As well as verifying all parts needed prior to the parts department providing a parts estimate. When your clients bring in their vehicle for service and repairs. It’s our job to treat them with respect. It’s also essential that we as professionals run a profitable business. Don’t forget however, your client brought their vehicle to you for a reason. Within reason, we must not be afraid to charge for our services.
Technician
I think it has to start with a mutual understanding between both the shop and the client that a very complex system has a very unique problem that’s simply going to require great effort to solve. This process will likely be most effective in facilities that repair high end vehicles that are out of warranty and hitting the independent repair facilities for the first time. In all honesty, the idea itself is still fairly new and naturally there are a number of gray areas associated with it.
Technician
I used to work for an independent shop that advertised free diagnosis, the shop covered the tech at an hourly rate which allowed the tech to build a solid of how the relevant systems functioned. Over time the techs got faster and the shop gained a positive reputation with the customers, within a year of implementing that policy the shops business increased beyond what the facility could handle and the techs could almost profess how each system performed. Since they were cheaper than the dealer they almost always got the work. Now I work at a new car dealer which charges the standard hour for customer pay which is easy enough since the models/years covered is narrow but warranty doesn't pay any diagnostic which regularly leads to a shotgun diagnosis. (edited)
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