Episode Description This generation of technicians learns differently. Tina Zwolinksi, CEO & Founder, skillsgapp, shares her knowledge on how gamification can engage the younger generation and attract them to technician careers. (1:02) Guest Background (3:12) Defining and Communicating with Gen Z (17:12) Embracing the Digital World (23:01) What is Gamification? (33:29) Familiarizing Young Kids with
Episode Description To make an impact as a leader, build trust within your team. Jen Ellestad, Fixed Operations Director of Zimbrick Fish Hatchery Road in Madison, Wisconsin explains the importance of building trust, communication styles, and finding the right people for your shop. (2:17) Guest Background (16:06) Challenges When Communicating with a Big Team (21:00)
Episode Description The best thing a dealership can do is create a place of employment technicians want to work at. Ed Roberts, Chief Operations Officer, Bozard Ford Lincoln is back on the podcast to discuss how to create a strong employer brand, finding the right personalities for a shop, changes in the industry, and so
Episode Description As a technician, managing your budget and making wise purchases isn’t always easy. Rob Frohwein and Kathryn Petralia, Co-Founders of Keep Financial, share their expertise on how technicians and shops can discuss pay, benefits, flexibility, and advice on budgeting. (1:23) Guests Background (8:19) Removing Barriers to Make Life Easier (11:31) Discussing Pay with
Episode Description Meredith Collins from Ducker Carlisle joins us to discuss the results of their latest technician survey. The survey includes responses from about 30,000 technicians and dives deep into technician demographics, compensation, workload, and more. (1:27) Guest Background (6:59) Advice to Young People Interested in the Industry (10:05) About the Survey (14:09) Technician Demographics
Episode Description If a shop isn’t growing its own technicians, turnover and retention will continue to be a huge problem in the automotive industry. Lindsey Trett, Director of Talent Acquisitions of Walser Automotive Group, shares her expertise on how shops can grow their own technicians by creating a solid career path. (1:50) Guest Background (13:51)
Episode Description Are you fully leveraging data to boost customer satisfaction? Tim Eisenmann, CEO of Torqata, joins us to discuss how shops can use data as a tool to help predict supply chain issues. (1:22) Guest Background (10:07) The Decision-Making Process of Starting a Business (16:08) Understanding Inventory and Carrying Capacity (24:56) Tracking Data and
Episode Description Automotive programs need more support than ever if we want to improve the technician shortage. Scott Norman, Professor and Automotive Coordinator at Pittsburg State University, joins us to discuss how building relationships with industry and alumni networks is key to running successful automotive programs. (01:15) - Guest Background (4:53) - The Evolving Automotive
Episode Description Labor shortages, parts shortages, advances in technology… Keeping up with what’s going on in the automotive industry is no easy task. Dan Shine, Senior Editor, Automotive News, joins us to discuss some of the most talked about topics in the automotive industry right now and how the industry is progressing by focusing less
Episode Description In this week’s episode of Beyond the Wrench, Marcus Aman, CEO and Co-Founder of Bayley Service Intelligence joins us to talk about the tool he created to help shops measure data and increase profit, the importance of analytics, and the future of service work. Watch the Full Episode The Importance of Analytics &
