Mollie Hughes, Service Operations Program Lead at Audi, discusses the Audi Twin Cup competition, which highlights the industry's top technicians, service advisors, and brand specialists. Mollie shares insights into the competition's structure and memorable moments from past events. Watch the Full Episode Show Notes About Our Guest Mollie Hughes Service Operations Program Lead, Audi
Josh Arnold, Team Lead at Subaru of Austin, joins us again for his fifth appearance on Beyond the Wrench. Nearly a year has passed since Josh moved to a new shop out of state, and during that time, he’s made several key changes in both his personal and professional life. In this episode, he shares
Brad McKinney, Director of Talent Acquisition at Cavender Auto Family, shares a crash course on recruiting technicians in today’s market. With the technician shortage and technicians having the upper hand, your shop needs to stand out. Brad offers tips on effective communication during the hiring process, avoiding overselling candidates, and preparing managers for interviews. Watch
Chris Craig, Fixed Operations Content Owner at RockED, shares insights from his new white paper and upcoming book on technician training and leadership. He discusses the difference between an appointed leader and a true leader, understanding younger generations, and how to balance multiple personalities in the shop. Chris also highlights the importance of communication and
Naomi Kraemer, a first-generation technician, shares her journey from overcoming insecurities as a young tech to becoming a Main Line Technician at Subaru of Olathe. She reflects on the challenges of landing her first shop job, the invaluable experience gained while shadowing master technicians, learning about when to ask questions, and the initial shock of
Joe Toscano, keynote speaker, author, and technology expert of “The Social Dilemma” Netflix documentary, discusses his journey of returning to his automotive roots to become COO of Gateway Auto. He touches on tips for choosing the right shop software, protecting customer data, and creating strong passwords for better online security. Watch the Full Episode
We took the Beyond the Wrench Podcast live with Walser Automotive Group to explore how they earned their reputation as one of the nation’s top dealership employers. We dive into their commitment to continuous improvement, workplace culture, and why being a top employer is central to their mission. Watch the Full Live Video Show
WrenchWay Co-Founders, Jay Goninen and Mark Wilson, reflect on 2024, sharing highlights, challenges, and what’s to come in 2025. They discuss proud moments, lessons learned, and future plans—all while focusing on WrenchWay’s mission to promote and improve technician careers. Watch the Full Episode Show Notes About Our Guest Mark Wilson Co-Founder & CEO, WrenchWay
Max Sorensen, Senior Vice President of Operations at Caliber discusses the critical role mentorship and structure play in shaping successful auto collision technicians. He shares insights on Caliber’s Technician Apprentice Program (TAP), the rise of female apprentices, and how a bad mentor can derail careers. Watch the Full Episode Show Notes About Our Guest
Jessica McAllister, Lead Technician, shares insights on attracting young technicians to the industry. As a young technician herself, she talks about the challenges of breaking into the diesel and trucking fields, the power of a great mentor, staying positive despite industry negativity, and offers three key tips for young technicians to kickstart their careers. Watch
