TechMission 2023 Session Recordings

Thank you for helping make the 4th annual TechMission virtual event such a success!

This year’s theme, “Treating Technicians Like an Asset, Not an Expense,” was all about making people your priority. We challenged shops to shift from perceiving technicians as an expense to acknowledging them as valuable assets. Through insightful discussions, success stories, and strategies, attendees gained a deeper understanding of the positive impact that arises when technicians are nurtured, empowered, and regarded as essential contributors to your shop.

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View the TechMission 2023 Session Recordings

TechMission Sessions

Agenda

Welcome Session
Technician Roundtable: How to Keep Technicians Happy & Productive
Get ready for a candid conversation with a group of technicians as we dive into core concerns and priorities that matter most to techs in the workplace. We’ll look at survey data along with personal experiences for a well-rounded perspective on what truly makes technicians happy.Panelists: Russell Wickham (Vertex), Matt Fanslow (Riverside Automotive), Brent Taylor (Tom Wood Porsche), Stephanie Stanke (Wooster’s Garage)
The Bottom Line of Prioritizing People: A Financial Perspective
Despite shops consistently claiming that finding and retaining technicians is their top priority, it always seems to fall to the bottom of their to-do list. In this session, we will discuss how shops can balance the short-term P&L with the long-term investment in people.Panelists: Lucas Underwood (L&N Performance), Arvin Merino (Toyota of Honda & Seattle), Aleck Brownstein (Volvo Car USA West Region)
From Input to Impact: Turning Technician Feedback into Strategic Solutions
Technician feedback can be a game changer for growing shops. Learn how to collect, analyze, and use insights from your technicians to drive strategic solutions to improve your shop and make it a more desirable place to work.Panelists: Tim Winkeler (VIP Tires & Service), Gabe Christian (Import Performance), Jon Olstad (Walser Polar Chevrolet)
Growing Your Own & Developing Young Talent
Turning a high school student into a top performer in your shop requires more than just throwing them into a bay to fend for themselves. From job shadowing to apprenticeships and beyond, we will discuss ways to grow and nurture young technicians.Panelists: Jason Olinger (Gwatney Chevrolet), Ray Clark (Truck Country)

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