With the year wrapping up, it’s often a great time for shop owners and managers to sit down with technicians for performance reviews.

Performance reviews can be a great opportunity to promote communication and grow trust between managers and employees. However, without adequate thought and preparation, these meetings can easily become a “check-the-box task.”

In this roundtable, discussed how managers and technicians can get the most value out of performance reviews. We covered:

• The importance of annual performance reviews (even in shops that value ongoing feedback over annual reviews)
• How managers and technicians can prepare for performance reviews to get the most out of these conversations
• Ways of measuring technician performance and goals

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