W.W. Williams - Cleveland/Brunswick - Technician Jobs in Brunswick, OH

About Us

Founded in 1912 as a small family-owned business, W.W. Williams has evolved into one of the nation’s most diversified solutions providers. We provide our customers with mechanical service & repair, power generation, and warehousing & logistics.

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Under The Hood

Is the shop heated? Air conditioned?

The shop does have heaters, it usually stays pretty decent in the colder months. It however does not have Air conditioning, we utilize fans, and supply cold drinks in the summer months.

What is the size of the team I’d be working with?

There are currently 10 technicians, a Service Estimator, 2 Service Advisors, and one Shop Supervisor.

What are the shop hours and what are the shift timeframes?

Our Shop is open from 7am-5pm. Variations are 7am-330pm and 830am-5pm

What tools does the shop provide that are available for all technicians to use?

WW Williams provides any tool 3/4" and up, as well as any specialty tools for Allison Transmissions, and Detroit Engines.

What type of break room facility is provided?

We have a shop locker room for personal belongings, as well as a large break room. Some of the features to the break room are: Vending Machines, Refrigerator, Microwaves, coffee pot, Plenty of seating, Satellite tv, plates, and silverware.

How many bays does your shop have?

Our shop has 12 truck bays, as well as an engine dyno, and transmission dyno.

How many repair orders do you average per month?

On average we do around 300 repair orders per month at this facility.

What is your parts ordering process?

Our parts ordering process consists of the service advisors/estimator loading parts onto a quote, and then are Parts Expeditor will pull what is in stock, and source any needed specialty or backordered parts. If a technician need something not on the work order, they will request part with the Parts Estimator or Shop Supervisor.

What is your policy on side work?

No Moonlighting.

Are there any other unique features of the work environment worth noting?

What is unique about the work environment here is that you have any many cases decades of knowledge working on Detroit and Allison, and the technicians are more than willing to share the knowledge. Everyone works well together, and it definitely feels like a work family type atmosphere.

Do you offer any skills training or continuing education opportunities?

We encourage continuous education and offer reimbursement for certifications attained.

Can you describe opportunities for career growth at your business?

We have built out a structured Tech Roadmap that outlines growth potential

Can you describe your performance review process?

Reviews are conducted annually.

What type of safety training is required?

Job specific training is conducted as required for the job position as required by OSHA and EPA.

Can you describe how Techs work with and mentor younger techs?

We have a structured Mentorship program in place

How does your shop get involved with the local community?

We support local tech schools by donating equipment, time and guidance.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We support local tech schools by donating equipment, time and guidance.

Where do you see the shop in five years?

We are growing every year! We hope to employee more and assist our growing client base efficiently and satisfactory.

Do you have an application form and how long does it typically take to complete?

Yes, candidates can apply online and should only take a maximum of 15 minutes.

Do you phone screen applicants before doing in-person interviews?

Yes.

What do your in-person interviews entail?

In-person interviews usually involve the hiring manager and will be face to face.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

We perform backgrounds and drug test for all new hires.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

We do administer a mechanical aptitude for some positions and a behavioral analysis post offer.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

We strive to be quick in our decisions, you can expect an offer or rejection quickly after the interview but maximum three days.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

Two weeks

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $72,000 - $77,000/year

Journeyman

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $60,000 - $68,000/year

Tech 2, Tech 1

C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $47,000 - $59,000/year

Tech 4, Tech 3

Service Advisor
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $50,000 - $72,000/year

Service Advisor

Student Tech / Apprentice
Student technicians work on entry level tasks while completing their school programs.
Pay Range: $39,000 - $40,000/hour

Student Tech/ Apprentice

Health Insurance Offered
We offer multiple health insurance plans that range from a traditional PPO to HSA qualifying plans. In addition, the Company provides a $500.00 premium offset to our technicians.
Dental Insurance Offered
Dental insurance that employees can opt-in.
Vision Insurance Offered
Vision insurance that employees can opt-in.
Retirement Plan Offered
We do offer a retirement plan to our employees.
Sick Leave Offered
We do offer a specified amount of sick leave for our employees.
Vacation Offered
Competitive paid time off package for all employees
Paid Holidays Offered
We have eight paid company holidays for all employees.
ST / LT Disability Offered
The Hartford offers short term and long term disability that is 100% company paid.
Life Insurance Offered
All employees are eligible to apply for life insurance for themselves and their dependents.
Uniforms Offered
Uniforms are provided to all of our technicians.
Other Offered
Parental Leave, Technician Tool Assistance Program, Company Paid Training, Scholarship Programs, EAP Program, Wellness Incentive Program, Mentorship Program, Employee Referral Payouts.

Shop Talk

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