Worldwide Equipment, Inc. - Technician Jobs in Knoxville, TN

Both of our shops are heated. Our shops are not air conditioned by large industrial floor fans are provided for each technician during warmer months. During warmer months WE provide our technicians with unlimited chilled drinks and water at no cost.

WE currently have a service team of one (1) service manager, three (3) service foremen, three (3) service advisors and twenty five (25) technicians. Our goal is grow our service business and be at thirty (30) technicians by 4/1/2023.

Shop Hours are Monday-Friday 0700-2330, Saturday 0700-1530. We offer both first and second shift opportunities 5 days per week, 8 hours per day, 40 hours per week, overtime as needed.

WE have extensive tool rooms in both shop operations. WE provide all of the OEM required "specialty" tools and equipment as well as large air guns, jack stands, floor jacks, clutch jacks, transmission jacks, presses, overhead cranes, mobile cranes, forklifts and and all other tools required for safe quality repairs in a heavy duty truck and trailer repair facility.

WE provide our employees with a heated and air conditioned breakroom complete with refrigerator/freezer, microwave ovens, sink, vending machine, and comfortable chairs and tables.

WE have two repair shops on site. Shop 1 has 18 repair bays plus a wash bay and new truck preparation bay, Shop 2 has 10 repair bays. Each is managed by an assigned service foreman.

WE currently average about 500+ repair orders per month.

Technicians order parts through our dealer operating system KARMAK FUSION. Parts are delivered to the technician's bay by one of the assigned back counter parts people.

WE does have a policy concerning side work. Our policy is our employees are not allowed to work on any customers or potential customers heavy duty trucks, trailers or applicable equipment.

WE are a huge believer in additional education, training and development of our technicians in particular and all employees in general. WE endeavor to provide our technicians with as much on the job, on line and off site training as possible. WE utilize all the educational opportunities and certification programs provided by our OEM partners Mack Trucks, Volvo Trucks, Cummins Engine and Allison Transmissions. ALL this training is provided at no charge to the technician. ALL of our technicians are assigned an OEM TRAINING PATH to ensure their professional education and development are being completed as required.

WE offer our employees unlimited opportunities for career growth and development. A large percentage of our front line managers, sales people, senior managers and executives started out with the company as technicians, warehouse workers and parts delivery workers. WE have 26 full service dealership locations and growing daily so there are always opportunities for employees to grow their careers. Our website is www.thetruckpeople.com and we truly are "truck people".

WE review ALL technicians on both a monthly and annual basis. The monthly review takes place between the technician and their immediate supervisor (service foreman) to discuss the technician's individual performance for the previous month compared to company service metrics and stands. The annual review takes place between the technician, their immediate supervisor (service foreman) and the service manager. Both of these reviews are designed to assess the technician's performance compared to company service metrics and standards, determine what training and education the technician needs in the future and ensure the technician is on the correct training path for their future career growth and development.

WE have monthly scheduled safety meetings & facility inspections with assigned safety teams. ALL of our technicians are forklift trained and qualified. WE endeavor to provide a clean, safe, organized and productive work environment for all of our employees.

WE want new technicians regardless of skill level to be able to assimilate into our organization as quickly and smoothly as possible. WE normally pair a new technician with one of our experienced seasoned A or B level technician for a period of 30-60 days. WE encourage all our technicians to ask if there is something they do not know are are unsure of concerning anything. WE endeavor to foster an atmosphere of shared cooperation and learning for our entire service operations.

WE participate in business related activities. WE are active members of the Tennessee Trucking Association and some of our local managers have served on committees and panels related to this organization. WE are also members and participants in local chambers of commerce and other business related organizations.

WE are on the board of advisors for TCAT (Tennessee College of Applied Technology) for their Diesel Repair, Automotive Repair, Collision Repair and Truck Driving education programs. WE are also on the board of advisors for Lincoln College of Technology for their Diesel Repair, Automotive Repair, Collision Repair and Heavy Equipment Repair education programs. WE regularly have local high schools and tech schools tour our facilities.

WE see our service departments as key components to our overall success as a company. WE understand and WE are willing to make the commitment of time, energy and resources to make our facilities, our people, our capabilities and our customer service experience the best in the industry.

WE really are TRUCK PEOPLE. Your colleagues and supervisors at this company working along side you are industry people who have walked in your footsteps. They have worked on trucks, they have sold trucks, they have worked the parts counters, they have delivered parts, they have CDL licenses and they are dedicated professionals to this industry and this company. They have learned, grown and prospered with the opportunities presented to them by this company. These same opportunities are available to you. Apply at www.thetruckpeople.com/careers.

WE have an online application process. It normally takes about 15-20 minutes to complete. WE ask that applicants take the time to completely fill out the application and provide as much information, detail and work history as possible. This application is located on our careers page at www.thetruckpeople.com/careers

WE normally perform a short phone screening before we bring an applicant in for an in-person interview.

WE normally bring the applicant into our facility for an in-person interview. In the case of a technician applicant they will meet and be interviewed by the service foremen, service manager, operations manager and division manager. The applicant will be given a complete tour of the facility, given a written copy of the job description and benefits package and encourage to ask questions to make sure there is a good "fit" with the company and the applicant.

WE perform preemployment background checks and drug screenings as part of our employment process. ALL applicants must successfully pass these requirements to be considered for employment with our company.

WE do not perform a skills assessment.

WE normally want to make a decision on hiring the applicant with 1-3 business days.

WE understand applicants want a decision as quickly as possible. WE review new applications daily and endeavor to make contact with the applicant and schedule initial phone screenings and in person interviews as quickly as possible. It takes normally 5-7 business days for final results from the preemployment drug screening and background check. Employment cannot be offered to an applicant until we have received confirmation of the applicant successfully passing the preemployment drug screening and background check.

WE are seeking hard working skilled professionals looking for a company and a career. Technician Sign-on Bonus * Every Technician that accepts employment at Worldwide Equipment is eligible for a Sign-on Bonus. * $500 Paid to the employee after the first week of employment * $500 Paid to the employee after 6 months of full-time service * $500 Paid to the employee after 12 months of full-time service Technician Referral Bonus * For any Technician that is recruited by any hourly employee the recruiting employee will receive the following; as long as both are employed through the payout date * $100 Paid to the recruiting employee for a valid technician interview * $500 Paid to the recruiting employee after the first week of employment * $500 Paid to the recruiting employee after 6 months of full-time service * $500 Paid to the recruiting employee after 12 months of full-time service

POSITION SUMMARY Performs repairs on Medium and Heavy duty trucks of any make or model. Has advanced knowledge of all systems associated with these heavy and medium duty trucks. Achieves and maintains at least one (1) OEM certification that is represented by Branch; which will qualify the technician to perform warranty repairs. Maintains an acceptable level of efficiency for all repairs in accordance with company standards. Works harmoniously with management, co-workers, and customers to ensure that the customer receives a best-in-class repair experience. In all actions works to assist all positions within the dealership and department to sell hours. ESSENTIAL DUTIES and RESPONSIBILITIES • Has achieved and maintains an OEM certification to perform warranty repairs on OEM Equipment, for an OEM that is represented by the branch. • Performs at an 85% efficiency on any OE certified repairs on any 3-month average • Can diagnose and perform general repairs on all truck systems. • Has the technical ability to mentor other technicians. • Has the competencies to complete tasks in any prior technician classification. • Possesses prior documentation and / or certification as needed in any prior technician classification. • Communicates with co-workers, management, and customers in a professional and positive manner. • Presents one’s self with a professional appearance, supports safe working habits, and complies with all company policies. • Owns all the tooling needed to perform the repairs associated with their certifications • Foster teamwork within the department and with all other departments. • Other duties as assigned by supervisor SUPERVISORY RESPONSIBILITIES / ORGANIZATIONAL STRUCTURE • Reports directly to the Service Forman or designee WE ARE AN AT-WILL, EQUAL OPPORTUNITY EMPLOYER QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED); • Three years related experience and/or training; or equivalent combination of education and experience. REQUIRED SKILLS • Effective written communication skills that allow for every opportunity to sell hours. • Ability to read, analyze, and interpret the most complex technical documents. • Interpersonal skills needed to teach, train and coach new technicians. PHYSICAL DEMANDS Position requires extended periods of standing, walking, stooping and lifting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Worldwide Equipment Enterprises, Inc. is an at-will, equal opportunity employer.

POSITION SUMMARY Performs repairs on Medium and Heavy duty trucks of any make or model. Has knowledge of all systems associated with these heavy and medium duty trucks. Follows an assigned training path as set by the supervisor, completes self-training associated with this training path at the rate outlined within the training path. Maintains an acceptable level of efficiency for all repairs in accordance with company standards. Works harmoniously with management, co-workers, and customers to ensure that the customer receives a best-in-class repair experience. In all actions works to assist all positions within the dealership and department to sell hours. ESSENTIAL DUTIES and RESPONSIBILITIES • Completes OEM training and works towards an OEM certification • Performs at an 85% efficiency on a 3-month average in all work types as outlined by the technician qualification matrix • Uses electronic diagnostic tools to troubleshoot and repair computer controlled systems • Can diagnose and perform general repairs on all truck mechanical systems. • Has the technical ability to teach apprentice technicians on general repair processes. • Has the competencies to complete tasks in any prior technician classification. • Possesses prior documentation and / or certification as needed in any prior technician classification. • Certified in refrigerant handling and HVAC repairs • Communicates with co-workers, management, and customers in a professional and positive manner. • Presents one’s self with a professional appearance, supports safe working habits, and complies with all company policies. • Foster teamwork within the department and with all other departments. • Other duties as assigned by supervisor SUPERVISORY RESPONSIBILITIES / ORGANIZATIONAL STRUCTURE • Reports directly to the Service Forman or designee WE ARE AN AT-WILL, EQUAL OPPORTUNITY EMPLOYER QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED); • Two-year related experience and/or training; or equivalent combination of education and experience. REQUIRED SKILLS • Effective written communication skills that allow for every opportunity to sell hours. • Ability to read, analyze, and interpret documents and flow-charts used to diagnose truck systems. PHYSICAL DEMANDS Position requires extended periods of standing, walking, stooping and lifting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Worldwide Equipment Enterprises, Inc. is an at-will, equal opportunity employer.

POSITION SUMMARY Performs repairs on Medium and Heavy duty trucks of any make or model. Has a general knowledge of mechanical systems; can perform Preventive Maintenance and other general repairs with little to no supervision. Follows an assigned training path as set by the supervisor, completes self-training associated with this training path at a rate that is outlined within the training path. Strives to do the work assigned right the first time while completing tasks in a timely manner. Works harmoniously with management, coworkers, and customers to ensure that the customer receives a best-in-class repair experience. In all actions works to assist all positions within the dealership and department to sell hours. ESSENTIAL DUTIES and RESPONSIBILITIES • Completes training as assigned • Performs at an 80% efficiency on a 3-month average in all work types as outlined by the technician qualification matrix • Completes Preventive Maintenance, systems inspections, and basic chassis repairs with little to no supervision • Certified to complete DOT inspections • Certified as a Heavy-Duty Brake technician • Can perform general repairs on fundamental truck mechanical systems with some supervision. • Communicates with co-workers, management, and customers in a professional and positive manner. • Presents one’s self with a professional appearance, supports safe working habits, and complies with all company policies. • Foster teamwork within the department and with all other departments. • Other duties as assigned by supervisor SUPERVISORY RESPONSIBILITIES / ORGANIZATIONAL STRUCTURE • Reports directly to the Service Forman or designee WE ARE AN AT-WILL, EQUAL OPPORTUNITY EMPLOYER QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED); • Two-year related experience and/or training; or equivalent combination of education and experience. REQUIRED SKILLS • Effective written communication skills that allow for every opportunity to sell hours. • Ability to read, analyze, and interpret documents and flow-charts used to diagnose truck systems. PHYSICAL DEMANDS Position requires extended periods of standing, walking, stooping and lifting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Worldwide Equipment Enterprises, Inc. is an at-will, equal opportunity employer.

POSITION SUMMARY - DS501 SERVICE ADVISOR To be successful in this position this person must become the advocate for the customer, focusing on the customer’s experience. Ensures that the customer feels a sense of urgency when WE communicate and how WE communicate, that urgency MUST be felt by the customer when they arrive and throughout the repair process. Utilizes listening and observation skills to customize the WE experience the customer receives. Clearly communicates to the customer what to expect from our services and works to exceed the agreed upon expectations. Goes beyond to communicate the repair progress to the customer along with what they should expect to pay and when they should expect the services to be completed. When this situation changes, this position MUST update the customer expeditiously. ESSENTIAL DUTIES and RESPONSIBILITIES • Communicates effectively with all business contacts • Maintains a professional appearance, safe working habits, and compliance with all company policies. • Maintains a Positive attitude and manages stress to ensure a calm, cool and collected image. • Is the first point of contact for our customers and is responsible for: • Interviewing the customer to get as much information about the repairs needed. • Identifies, and communicates to the customer prior to opening any repair order; who is responsible for paying for the repairs. • On ALL internal repair orders an LPO must be received prior to opening the RO • Opening repair orders in a complete manner with all needed documentation. • Completes and communicates repair estimates to customers and gets approvals for repairs. • Updates the customer on their repairs as promised or 2 times daily • Ensures that the complaint, cause and corrections on each repair order is complete and written in the simplest context so anyone could understand what was completed. • Receives payment (Cash, Check or PO) prior to the truck leaving. • Reviews all warranty repairs and double checks that all requirements for filing a warranty is present (ECM images, parts tagged, forms filled out, etc.….) • Must maintain an empathetic view of our customers distress; works to create customized repair strategies to minimize our customer’s downtime and creates the best value for their overall spend. • Invoices Repair orders and keeps the Repair Cycle Time days to invoice within company standards • Contacts customers and asks for business and schedules work into the shop • Foster teamwork within the department and with all other departments. • Strives to learn and develop the skills needed to take on increasing responsibilities. • Other duties as assigned by supervisor WE ARE AN AT-WILL, EQUAL OPPORTUNITY EMPLOYER SUPERVISORY RESPONSIBILITIES / ORGANIZATIONAL STRUCTURE • Reports directly to the Assistant Service Manager (when applicable) otherwise to the Service Manager QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED); • Four years related experience and/or training; or equivalent combination of education and experience. REQUIRED SKILLS • Effective Communicator with all levels of daily business contacts • Must have the soft skills needed to engage with ALL customers and communicate effectively • “Can Do, make it happen” attitude coupled with a High-energy level with a contagious optimism for the service business • Ability to read, analyze, and interpret the most complex documents. • Ability to respond effectively to the most sensitive inquiries or complaints. PHYSICAL DEMANDS Position requires extended periods of standing, walking, stooping and lifting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Worldwide Equipment Enterprises, Inc. is an at-will, equal opportunity employer.

POSITION SUMMARY Performs body repairs on Medium and Heavy-duty trucks of any make or model. Has advanced knowledge of all body repair techniques, components and repair materials. Repairs performed will be or the quality expected; and commensurate of an OEM Dealership repair. Maintains an acceptable level of efficiency for all repairs in accordance with company standards. Works harmoniously with management, co-workers, and customers to ensure that the customer receives a best-in-class repair experience. In all actions works to assist all positions within the dealership and department to sell hours. ESSENTIAL DUTIES and RESPONSIBILITIES • Performs at an 90% efficiency on any OE certified repairs on any 3-month average • Repairs all body component or system to OEM specifications • Can Prep and apply OEM quality paints and finishes with no assistance • Can analyze damages and perform advanced body repairs • Has the technical ability to mentor other technicians. • Has the competencies to complete tasks in any prior technician classification • Possesses prior documentation and / or certification as needed in any prior technician classification. • Communicates with co-workers, management, and customers in a professional and positive manner. • Presents one’s self with a professional appearance, supports safe working habits, and complies with all company policies. • Owns all the tooling needed to perform the repairs associated with the job level • Foster teamwork within the department and with all other departments. • Other duties as assigned by supervisor SUPERVISORY RESPONSIBILITIES / ORGANIZATIONAL STRUCTURE • Reports directly to the Service Forman or designee WE ARE AN AT-WILL, EQUAL OPPORTUNITY EMPLOYER QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED); • Three years related experience and/or training; or equivalent combination of education and experience. REQUIRED SKILLS • Effective written communication skills that allow for every opportunity to sell hours. • Ability to read, analyze, and interpret the most complex technical documents. • Interpersonal skills needed to teach, train and coach new technicians. PHYSICAL DEMANDS Position requires extended periods of standing, walking, stooping and lifting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Worldwide Equipment Enterprises, Inc. is an at-will, equal opportunity employer.

POSITION SUMMARY - DB606-BODY SHOP TECHNICIAN "B" Performs repairs on Medium and Heavy duty trucks of any make or model. Has basic knowledge of most repair techniques utilized in collision repair and painting. Maintains an acceptable level of efficiency for all repairs in accordance with company standards. Works harmoniously with management, co-workers, and customers to ensure that the customer receives a best-in-class repair experience. In all actions works to assist all positions within the dealership and department to sell hours. ESSENTIAL DUTIES and RESPONSIBILITIES • Performs at an 85% efficiency on a 3-month average in all work types • Can diagnose and perform general body repairs. • Can Prep and apply paints and finishes with supervision • Has the technical ability to teach apprentice technicians on general repair processes. • Has the competencies to complete tasks in any prior technician classification. • Possesses prior documentation and / or certification as needed in any prior technician classification. • Certified in refrigerant handling and HVAC repairs • Communicates with co-workers, management, and customers in a professional and positive manner. • Presents one’s self with a professional appearance, supports safe working habits, and complies with all company policies. • Foster teamwork within the department and with all other departments. • Other duties as assigned by supervisor SUPERVISORY RESPONSIBILITIES / ORGANIZATIONAL STRUCTURE • Reports directly to the Service Forman or designee WE ARE AN AT-WILL, EQUAL OPPORTUNITY EMPLOYER QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED); • Two-year related experience and/or training; or equivalent combination of education and experience. REQUIRED SKILLS • Effective written communication skills that allow for every opportunity to sell hours. • Ability to read, analyze, and interpret documents and flow-charts used to diagnose truck systems. PHYSICAL DEMANDS Position requires extended periods of standing, walking, stooping and lifting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Worldwide Equipment Enterprises, Inc. is an at-will, equal opportunity employer.

POSITION SUMMARY - DB607-BODY SHOP TECHNICIAN "C" Performs body repairs on Medium and Heavy-duty trucks of any make or model. Has a general knowledge of body repairs and mechanical systems; can perform basic repairs with little supervision. Follows an assigned training path as set by the supervisor. Strives to do the work assigned right the first time while completing tasks in a timely manner. Works harmoniously with management, co-workers, and customers to ensure that the customer receives a best-in-class repair experience. In all actions works to assist all positions within the dealership and department to sell hours. ESSENTIAL DUTIES and RESPONSIBILITIES • Completes training as assigned • Performs at an 80% efficiency on a 3-month average in all work types as outlined by the technician qualification matrix • Certified to complete DOT inspections • Certified as a Heavy-Duty Brake technician • Can perform general repairs on Suspension and frame systems with some supervision. • Communicates with co-workers, management, and customers in a professional and positive manner. • Presents one’s self with a professional appearance, supports safe working habits, and complies with all company policies. • Foster teamwork within the department and with all other departments. • Other duties as assigned by supervisor SUPERVISORY RESPONSIBILITIES / ORGANIZATIONAL STRUCTURE • Reports directly to the Service Forman or designee WE ARE AN AT-WILL, EQUAL OPPORTUNITY EMPLOYER QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED); • Two-year related experience and/or training; or equivalent combination of education and experience. REQUIRED SKILLS • Effective written communication skills that allow for every opportunity to sell hours. • Ability to read, analyze, and interpret documents and flow-charts used to diagnose truck systems. PHYSICAL DEMANDS Position requires extended periods of standing, walking, stooping and lifting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Worldwide Equipment Enterprises, Inc. is an at-will, equal opportunity employer.