U.S. Xpress - Springfield - Technician Jobs in Springfield, OH


Under The Hood

Is the shop heated? Air conditioned?

Heated - Yes Air Conditioned - No

What is the size of the team I’d be working with?

The Springfield shop has 64 employees

What are the shop hours and what are the shift timeframes?

We run first and second shift, schedules are typically Sunday-Wednesday or Wednesday-Saturday. Shift hours are typically 6:00am-4:30pm or 4:00pm-2:30am

What tools does the shop provide that are available for all technicians to use?

Technicians are required to provide the basic tools required to perform the primary job functions; any larger tools required will be provided by USX.

What type of break room facility is provided?

Break room is shared with our terminal staff and drivers. Is heated and air conditioned.

How many bays does your shop have?

30 bays

How many repair orders do you average per month?

We average 97 tractor and 36 trailer ROs per month

What is your parts ordering process?

Parts department handles all parts ordering

What is your policy on side work?

Will be reviewed on a case-by-case basis

Do you offer any skills training or continuing education opportunities?

Yes, we offer OEM training, paid ASE certifications, and a Full Ride Program for our Technicians. We also offer additional continuing education opportunities for our support and leadership roles as well.

Can you describe opportunities for career growth at your business?

Technicians can grow through the different level of technicians as well as into leadership roles within their shop. There are also many growth opportunities within the company as a whole. Our leaders work diligently to career path with each individual employee and strive to promote from within when opportunities arise.

Can you describe your performance review process?

We do annual reviews but will be moving to a bi-annual structure next year.

What type of safety training is required?

All shop personnel are required to complete 18 OSHA courses within their first 90 days of employment and then there is ongoing OSHA training throughout the year.

Can you describe how Techs work with and mentor younger techs?

Each shop has Shop Trainer that is supported by a Regional Training Manager. The training team is responsible for mentoring and training all new hires and providing continuous training to all levels of techs. The Shop Trainer will partner with other senior techs to ensure the younger techs are provided with the tools and resources needed to be successful

How does your shop get involved with the local community?


Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We partner with local tech schools and offer Diesel Technician Internships.

Where do you see the shop in five years?

Continuing to grow to support the overarching company growth.

Do you have an application form and how long does it typically take to complete?

We have both a short form and long form application. Short form takes less than 5 minutes to complete. Long app is only required if an offer is made and should take about 10 minutes to complete

Do you phone screen applicants before doing in-person interviews?

Yes, all positions typically require a phone interview as the first step. Entry level shop positions will only require a phone interview before offer. All other positions will go to a 2nd round in person interview.

What do your in-person interviews entail?

Your in person interview will be a combination of open ended questions as well as an assessment to gauge your technical skills. You should also be give a tour of the shop during your interview.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

Your employment will be contingent upon successful completion of a background check and drug screen.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

Yes, it will be 10-15 questions given during the in-person interview.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

You should expect to hear back within 72 business hours; ideally within 24-48 business hours.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

2 weeks on average

Service Advisor
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $43,800 - $59,100/year ($21.06 - $28.41/hr)

Pay is based upon experience

Student Tech / Apprentice
Student technicians work on entry level tasks while completing their school programs.
Pay Range: $17 - $18/hour

Pay is based upon experience

Parts Coordinator Pay Range: $36,000 - $48,900/year ($17.31 - $23.51/hr)

Pay is based upon experience

Technician I - Entry Level Pay Range: $43,600 - $52,600/year ($20.96 - $25.29/hr)

Pay is based upon experience

Technician II Pay Range: $50,000 - $58,800/year ($24.04 - $28.27/hr)

Pay is based upon experience

Technician III Pay Range: $59,000 - $76,600/year ($28.37 - $36.83/hr)

Pay is based upon experience

Lead Technician Pay Range: $59,000 - $84,300/year ($28.37 - $40.53/hr)

Pay is based upon experience

Health Insurance Offered
Health insurance provider is BlueCross BlueShield. We also offer a standard plan and a high deductible plan. All new hires are eligible the first of the month after their first 30 days of employment.
Dental Insurance Offered
Individual and family plans offered through Delta Dental. We now offer an orthodontia plan as well.
Vision Insurance Offered
Individual and family plans offered through VSP.
Retirement Plan Offered
New hires are eligible to start contributing to a 401(k) retirement savings plan after 90 days of employment. Company matches 50% of the first 5% employees contribute.
Sick Leave Offered
All employees accrue 48 hours sick/personal time throughout the year.
Vacation Offered
40 hours off vacation upon hire, 80 hours after 1 year of employment. Additional vacation time allotted at 5 years and 10 years.
Paid Holidays Offered
We offer 8 paid holidays which include New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day, Juneteenth and a Floating Holiday.
ST / LT Disability Offered
U.S. Xpress offers short term and long term disability options.
Life Insurance Offered
U.S. Xpress provides basic life insurance for all eligible employees at no cost and offers voluntary term life and accidental death and dismemberment (AD&D) insurance options for employees and their dependents.
Uniforms Offered
Uniforms are provided for all shop employees.
Other Offered
Other benefits offered by U.S. Xpress: - Pet Insurance - Paid Parental Leave - Full Ride Program - 529 Plan - Employee Stock Purchas Plan