Towncenter Automotive - Technician Jobs in Portland, OR

About Us

MORE THAN 50 YEARS OF EXPERIENCE The story of Town Center Automotive began over 30 years ago. With focus on customer service and the same Quality Repair for general auto service. Assembling the best repair crew in Portland, OR, Town Center Automotive Repair was created and built with the goal of being a One-Stop-Shop for all of your Automotive Repair Needs. The philosophy from the beginning has been simple. Put customers first no matter what. Whether you call, visit or contact us online – you’ll love the way we treat you. We’re here for all of your Repair & Maintenance needs. WHAT IS MY WHY? Why we go above and beyond for our customers. SERVICE BRED FROM PASSION That was a question I was asked the other day... Why do we have a shop, and why do I do what I do? I sat there and realized right away why. But I never told anyone about it. I've always wanted to own a successful shop. Heather and I bought Town Center Automotive, and I recently realized I never told her. Owning a business together was simply something we both desired. My grandfather died shortly after I returned from Iraq (2003-2005) to give some family history. My grandmother was left to take care of everything in her household. One thing she had to do was take their car in for an oil change. So, one day while I was in town, I quickly double-checked the fluids and belts to ensure her safety. She called me about a week later, upset. She'd taken her car to one of those fast lube places. Helen (Grandmother) went to the quick lube. They stated that she was in desperate need of an oil change and repairs. Their sales pitch made her squander $1400 on items she didn't require. They took advantage of a woman whose husband had recently died. You can probably guess what happened by now. I contacted them and asked if they could provide me with more information about those charges. I informed them that I had already inspected the vehicle and that the car only required an oil change. They claimed that they make money by upselling every vehicle. They hung up on me after dismissing my conversation. PROVIDING A PERSONAL VEHICLE SERVICE EXPERIENCE I'm sure we've all had a bad experience at a store. This is my personal reason. I want to ensure that every item we present to our customers is the same item we would offer to someone's grandmother. If they require the service or repairs for safety and maintenance, I entirely favor it. And if it doesn't, we want to assist them in developing a game plan to provide a good service schedule to keep them safe. A few years later, I was working in a fleet shop and enjoying what I was doing. Except that the shop had poor benefits, it was ok to work there because the job was a lot of fun. Then one day, we received a new manager. The shop was very sour, and all of us were treated like objects, which I could tolerate. Then the boss we had became aggressive and angry almost every day at something simple. That is when I decided to become the owner of another shop. As a manager or owner, I realized that I would want to give to our employees first. I told myself that the employees would come first if I had the money to do it. This would allow the employees to have fun and be working at a great place, and we would take care of the customers' vehicles. And our customers would be happy to pay the bill, as well, and they enjoyed what we try to do every day. That is what Heather and I try to accomplish every day.

Photos

  • Heather and Kevin!
  • Family Care Care Clinic
  • We work on keeping the floor clean the shop busy.
  • Open office with comfort and organization in mind.
  • We have Unicorn of the month to support our employees with positive unicorn cakes and cookies.
  • Patty is one of our great employees that helps in so many ways.
  • The shop has been around since the 1970's
  • We enjoy working Diesel trucks!
  • We have a decent parking lot.
  • We have 5 two post lifts, one inground lift, one half lift, and one drive through alignment machine.
  • Once in a while we do some special projects.
  • Cab off diesel repair. The floor hasn't been cleaned yet. lol

Under The Hood

Is the shop heated? Air conditioned?

The shop is heated and has Swamp coolers.

What is the size of the team I’d be working with?

We are looking for a total of 3 people in the office. One office Service Advisor manager runs the shop and keeps everything running. Does most of the selling, ordering the parts, and keeps the shop on track. One Service writer can assist the Service Advisor Manager and one Service writer assistant. 1-2 Master Technicians, 2-3 Mid-level B techs, and one C tech

What are the shop hours and what are the shift timeframes?

Monday through Friday 8 am to 5 pm for the techs and for the office, it is 7:30 am to 5:30 pm. For any Flat rate techs, we allow them to work more extended hours as they want and see fit.

What tools does the shop provide that are available for all technicians to use?

We provide a tire balancer, changer, and alignment machine. Four different types of scanners. We also provide most tools such as timing chain kits, lifts, welders, and most other shop tools that are in blow molds. One drive through alignment machine.

What type of break room facility is provided?

We offer an open lunch room with a table, refrigerator (with ice), hot plate, microwave, etc.

How many bays does your shop have?

5 two posts, 1 four posts, one inground two-post, one-half lift, and two flat stalls.

How many repair orders do you average per month?

150, Currently working on marketing to raise that up when we have the right team in place.

What is your parts ordering process?

We use mitchell1 as our POS system, once the customer approves the job, we order the parts, once all the parts are received, they are labeled and put on the technician's shelf and the work order is dispatched to the technician in priority.

What is your policy on side work?

If you are taking care of your wife, sister, or mother, kind of deal, we welcome you to use the shop after hours with pre-approval. We highly discourage otherwise.

Are there any other unique features of the work environment worth noting?

We are working on making the best work area possible. We hire one person just to clean the shop every day.

Do you offer any skills training or continuing education opportunities?

We offer AC Delco training, NAPA in-person training, ATRA (Automatic Transmission Rebuilding Association) training in Vegas, Hunter alignment and tire machine in pers training, ATE (Automotive Training Expo) in Seattle, and other vendor training paid by the company. ASE Certification raises (paid and unpaid by the company).

Can you describe opportunities for career growth at your business?

We want to grow and promote from within when possible.

Can you describe your performance review process?

We work on 90-day and 1-year reviews that are 360 performance reviews.

What type of safety training is required?

Minimal unless you have little experience.

Can you describe how Techs work with and mentor younger techs?

We allow our senior techs to work with younger techs to help to learn about inspections, services, and repairs. This allows the flat-rate tech assigned to the younger tech to receive those flat rate hours to the senior tech.

How does your shop get involved with the local community?

Our shop provides a quarterly Family or Women Car Care Clinic to help the local community how to check their fluids in the car, and other free education opportunities

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We currently work with Mt Hood and two other colleges.

Where do you see the shop in five years?

We would like to see us in a bigger shop that has an even happier attitude than we have now. We will be a place where our shop will most employees forever shop. We will be offering more education programs when it comes to teaching techs how to rebuild transmission, transfer cases, and differentials.

Is there anything else you’d like to mention about career development and community?

We will always believe that our employees come first. When we take care of the employees, they will take care of the customers and the customers will have no problems paying the bill. We also have programs for Veterans and women to help them be a part of our program.

Do you have an application form and how long does it typically take to complete?

We only ask for a resume.

Do you phone screen applicants before doing in-person interviews?

No, we only do in-person interviews.

What do your in-person interviews entail?

Depending on the position, 10-20 questions on the

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

We perform a minor background check. No drug screening.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

No

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

Depending on the position. Usually 1-4 days.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

about 30 minutes and it is all online.

Is there anything else you’d like to mention about your hiring process?

We use a boarding company called Rippling so no one person's private information is in the office.

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $60,000 - $125,000/year ($28.85 - $60.10/hr)

We offer paid time off, and 7 paid holidays. Paid training (ATE Expo, Napa classes, and much more), and an Aggressive bonus plan and we have a 401k, tool allowance, cafeteria plan, a guarantee of 50 hours a week. Top pay for top techs, currently our B techs make over $100,000. What can you bring to the table?

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $40,000 - $102,000/year ($19.23 - $49.04/hr)

We offer paid time off, and 5 paid holidays. Paid training (ATE Expo, Napa classes, and much more), and an Aggressive bonus plan and we have a 401k, tool allowance, cafeteria plan, and Top pay for top techs, currently, our B techs make over $100,000. What can you bring to the table?

C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $30,000 - $45,000/year ($14.42 - $21.63/hr)

We offer paid time off, and 5 paid holidays. Paid training (ATE Expo, Napa classes, and much more), and an Aggressive bonus plan and we have a 401k, tool allowance, and cafeteria plan; Some opportunities come with supplied tools for the first year.

Lube Technician
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $28,000 - $35,000/year ($13.46 - $16.83/hr)

This is a great opportunity to get into the program.

Service Manager
Service Managers are responsible for management and overall health of the shop. Service Managers are typically focused on running an efficient shop that meets their financial goals. Other responsibilities can include staffing, performance evaluations, and financial analysis amongst many other responsibilities.
Pay Range: $55,000 - $125,000/year ($26.44 - $60.10/hr)

We offer paid time off, and 7 paid holidays. Paid training (ATE Expo, Napa classes, and much more), and an Aggressive bonus plan and we have a 401k, tool allowance, cafeteria plan

Health Insurance Not Offered
Dental Insurance Not Offered
Vision Insurance Not Offered
Retirement Plan Offered
401k with 3% match
Sick Leave Offered
We offer PTO
Vacation Offered
This is part of PTO
Paid Holidays Offered
We offer upto 5 holidays paid
ST / LT Disability Not Offered
Life Insurance Not Offered
Uniforms Offered
Each location has uniforms that are cleaned for them from Cintas or Aramark
Other Offered
Paid lunches and Bonus programs

Shop Talk

Our discussion about BG Products and Induction services

Telling our customers what we believe in is our technicians. We take care of our employees first.

Introduction