Town & Country Toyota - Technician Jobs in Charlotte, NC

Photos

  • Automatic Tire Changer
  • Alignment Rack 1 of 2
  • All matching lifts throughout

Under The Hood

Is the shop heated? Air conditioned?

We offer both heat an air conditioned facility.

What is the size of the team I’d be working with?

The teams you will be working with range from 6-8 technicians.

What are the shop hours and what are the shift timeframes?

Our hours are M-F 7-6 and Saturday 7-4. On the week you have to work a Saturday you will be given a day off through the week. The hours also vary during the week between 7-6.

What tools does the shop provide that are available for all technicians to use?

We have the latest equipment there is. From our automatic tire machines, our latest in alignment machines, all well maintained lifts, safety for our associates and the correct shop tools when they are needed are Paramount.

What type of break room facility is provided?

We offer a large break room with anything you need from Refrigerator's, toasters, Microwaves and snack machines. We also offer a large locker room with lockers to change in and out of your provided uniforms.

How many bays does your shop have?

We offer 38 bays with lifts and 6 flat bays.

How many repair orders do you average per month?

We average over 4,000 repair orders a month, 75% being customer pay.

What is your parts ordering process?

Our fill rate on parts is 92%, which means when you need it we have it! We are part of SET which means if we do not have it we will have it the very next morning.

What is your policy on side work?

We will allow side work on personal vehicles only. There always has to be a ticket on the vehicle if it is in our shop.

Are there any other unique features of the work environment worth noting?

The most unique feature of our facility is the amazing team work displayed day in and day out.

Do you offer any skills training or continuing education opportunities?

In addition to factory specific training, we offer tuition assistance to our teammates and their family through Bellevue University.

Can you describe opportunities for career growth at your business?

We look to promote from within whenever possible. We have developed an apprenticeship program for technicians that are new to the business.

Can you describe your performance review process?

We perform annual performance reviews.

What type of safety training is required?

Online safety training as well as facility inspections are performed by our corporate Risk Management team.

Can you describe how Techs work with and mentor younger techs?

The apprenticeship program offers a structured path to achieve knowledge and certification. Apprentice technicians are typically paired with a Master level technician who will follow a timeline to prepare the apprentice for success.

How does your shop get involved with the local community?

Community involvement is a core belief at Sonic Automotive. Our stores are encouraged to be involved with the communities they serve.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

As a company, Sonic Automotive works with as many local high schools and technical schools as possible to promote a career in automotive repair. This includes sponsoring classrooms, doing lunch and learns, speaking with students and parents at open houses, and participating in career fairs.

Where do you see the shop in five years?

As Charlotte's exclusive Toyota Dealership, we see our facility as being the number one Toyota Dealership to work and shop!

Is there anything else you’d like to mention about career development and community?

Our Talent Development and Training teams have earned many awards and accolades including being inducted in Training Magazine's Hall of Fame

Do you have an application form and how long does it typically take to complete?

We have an online application process that is very user friendly and should only take a few minutes to complete. In some cases, depending on which state you apply in, at the time of an interview we have the applicant complete an additional paper form.

Do you phone screen applicants before doing in-person interviews?

We usually perform a quick phone screening prior to scheduling an interview.

What do your in-person interviews entail?

The in person interview usually consists of 1-2 dealership associates conducting the interview. During both the phone interview and in-person interview the candidate is given an opportunity to ask any questions that they may have about the job, our benefits, and company culture.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

We do perform background and drug tests on all applicants. A reasonably clean driving record is required. we do employ an online assessment as a tool to get to know the candidate more than just what is on their resume.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

No, skills are assessed through the discovery process during the interviews

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

That depends on the quantity of applicants, but our goal is to give candidate feedback on their candidacy in a timely manner.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

Once a hiring decision has been made the process takes roughly 5 business days on average to complete the drug and background checks.

Is there anything else you’d like to mention about your hiring process?

The process may be different depending on the position you are applying for

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $100,000 - $250,000/year

We pay at are above market, above market for Toyota Certified Technicians.

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $80,000 - $125,000/year

We pay at are above market, above market for Toyota Certified Technicians

C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $50,000 - $80,000/year

We pay at are above market, above market for Toyota Certified Technicians

Lube Technician
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $15 - $20/year ($0.01 - $0.01/hr)

We have mentorship programs that can take you from a lube tech to a Master Diagnostic Technician in 5 years. We enjoy seeing you grow with our company, and will spare no expense to see that the right technician benefits 100% from our career path.

Service Advisor
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $50,000 - $135,000/year

We run an open lane, and the advisors are assigned to certain teams, so you can build strong lasting relationships.

Service Manager
Service Managers are responsible for management and overall health of the shop. Service Managers are typically focused on running an efficient shop that meets their financial goals. Other responsibilities can include staffing, performance evaluations, and financial analysis amongst many other responsibilities.
Pay Range: $0 - $0/year

we are the best place to work and shop

Student Tech / Apprentice
Student technicians work on entry level tasks while completing their school programs.
Pay Range: $15 - $18/hour

We have mentorship programs that can take you from a lube tech to a Master Diagnostic Technician in 5 years. We enjoy seeing you grow with our company, and will spare no expense to see that the right technician benefits 100% from our career path.

Collision Technician - A Level Pay Range: $20 - $24/year ($0.01 - $0.01/hr)

We pay at are above market, above market for Toyota Certified Technicians

Collision Technician - B Level Pay Range: $16 - $20/year ($0.01 - $0.01/hr)

We pay at are above market, above market for Toyota Certified Technicians

Collision Painter Pay Range: $17 - $18/year ($0.01 - $0.01/hr)

We pay at are above market, above market for Toyota Certified Technicians

Collision Prepper Pay Range: $15 - $17/year ($0.01 - $0.01/hr)

We pay at are above market, above market for Toyota Certified Technicians

Health Insurance Offered
Provided by Blue Cross Blue Shield of North Carolina. 3 different plans to choose from. After one year of employment our Value plan is offered to technicians at no charge.
Dental Insurance Offered
3 different plans to choose from. Provider is Met Dental
Vision Insurance Offered
Coverage provided by VSP
Retirement Plan Offered
401k with a portion matched by the company. Fully vested after 5 years of employment.
Sick Leave Offered
Follows state guidelines
Vacation Offered
Earned on an accrual basis with a maximum earned time of 160 hours.
Paid Holidays Offered
Paid Holidays include: New Years Day Memorial Day 4th of July Labor Day Thanksgiving Day Christmas Day
ST / LT Disability Offered
Offered
Life Insurance Offered
Offered
Uniforms Offered
Uniforms rentals are provided at no charge
Other Offered
Ability to Purchase Company Stock through paycheck! Tuition Assistance for Employees and Family!! Health Savings Account! Many Partner Perks!

Shop Talk

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As a WrenchWay Top Shop, we are committed to promoting and improving technician careers!