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Under The Hood
Is the shop heated? Air conditioned?
The shop is heated during the winter months.
What is the size of the team I’d be working with?
You will be working alongside 16 main line technicians and 8 lube technicians.
What are the shop hours and what are the shift timeframes?
M - F 7 am to 6 pm The shop is closed on Saturdays and Sundays so that our service and parts departments can spend time with their families.
What tools does the shop provide that are available for all technicians to use?
All specialty tools required by the manufacturer are supplied, lifts, lathes, air with filters, vehicle pushers, A/C equipment, injector cleaning equipment, computers, OE scan tools, fluids and all chemicals required.
What type of break room facility is provided?
We have a very comfortable lunchroom with refrigerator, freezer, microwave, coffee machine and sink
How many bays does your shop have?
The shop has 33 bays to include the lube shop.
How many repair orders do you average per month?
Our shop currently averages around 7400 repair orders per month.
What is your parts ordering process?
All parts are ordered through our Reynolds & Reynolds and Dealertrack DMS
What is your policy on side work?
We only allow work on immediate family members, and you must be off clock and have a repair order for insurance purposes.
Are there any other unique features of the work environment worth noting?
Our work areas are clean, well-lit, and feature new lifts and state-of-the-art equipment. All of our compressors have water separators.
Do you offer any skills training or continuing education opportunities?
We encourage our staff to stay up-to-date in our changing industry. We will help provide training to team members who would like enhance their skill set
Can you describe opportunities for career growth at your business?
Apprentices can develop into Senior Master Technicians, advisors, and can have opportunities at management positions within.
Can you describe your performance review process?
There is an initial 90 day review, training reviews, and a yearly performance review.
What type of safety training is required?
There is an online, web-based training.
Can you describe how Techs work with and mentor younger techs?
Our master technicians work with apprentices and are paid to help develop them. Technicians will also work with our manufacturers' training programs.
How does your shop get involved with the local community?
We participate heavily in United Way, LeMay - American Car Museum, Boys and Girls Clubs, local police departments and first responders, and the USO to support local military families.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We are heavily involved in high schools and technical schools.
Is there anything else you’d like to mention about career development and community?
Our in-house apprenticeship program is extremely flexible and is set up to assure the success of our apprentices.
Do you phone screen applicants before doing in-person interviews?
No, we prefer to do in-person interviews
What do your in-person interviews entail?
You will meet with the department manager and one of our two Fixed-Ops Directors. Discussion includes the candidate's background, certifications, skill set, and what they hope to achieve in a career path
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
We perform background checks and a pre-employment drug screen (excluding marijuana)
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No formal skill assessment. Skill assessment is done through the interview process
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
You should be notified of your application status within a couple of days after your interview.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
Our process from your application submission to hiring decision should take a couple of days.
Is there anything else you’d like to mention about your hiring process?
We have recently made efforts to modernize our hiring process and it should be a very quick and easy process for applicants.
Routine Maintenance / Oil Change Technician
Pay Range: $36,360.00 - $45,760.00/year
($17.48 - $22.00/hr)
This is an hourly rate position with production incentives.
Service Advisor
Pay Range: $54,080.00 - $124,800.00/year
($26.00 - $60.00/hr)
Base salary of $2,000 - $3,000/month plus 2.0% - 2.5% commission of payable parts and labor sales
Express Service Advisor
Pay Range: $40,000.00 - $65,000.00/year
Base salary of $1,000 - $2,000/month plus 2.0% - 2.5% commission of payable parts and labor sales
Parts Counterperson
Pay Range: $37,440.00 - $66,560.00/year
($18.00 - $32.00/hr)
This is an hourly rate position
Parts Driver
Pay Range: $16.28 - $18.00/hour
This is an hourly rate position
Parts Shipping & Receiving
Pay Range: $17.00 - $20.00/hour
This is an hourly rate position
Service Porter / Lot Attendant
Pay Range: $16.28 - $20.00/hour
This is an hourly rate position
Automotive Body Technician
Pay Range: $75,000.00 - $150,000.00/year
($36.06 - $72.12/hr)
. hourly + commission?
Automotive Technician
Pay Range: $20.00 - $45.00/hour
$20.00 - $45.00/flat rate hour depending on experience plus incentives up to $2/hour over existing rate
Entry-Level Automotive Technician
Pay Range: $36,360.00 - $52,000.00/year
($17.48 - $25.00/hr)
This is an hourly rate position
- Health Insurance Offered
- We offer health insurance through HMA. Employees are eligible for coverage the first full month after 60 days of employment.
- Dental Insurance Offered
- We offer dental insurance through HMA. Employees are eligible for coverage the first full month after 60 days of employment.
- Vision Insurance Offered
- We offer vision insurance through HMA. Employees are eligible for coverage the first full month after 60 days of employment.
- Retirement Plan Offered
- Full-time and part-time employees of Titus-Will who are at least 18 years of age are eligible to participate in Titus-Will’s 401K Savings Plan. The Titus-Will 401K Savings Plan was established to provide a long-term financial planning, savings, and investment program. Employees are eligible to participate in the 401K Savings Plan after 90 days of employment. Employees are eligible for the employer match component after six months of employment.
- Sick Leave Offered
- Our PTO program combines sick leave and vacation time. For hourly/non-commissioned employees (parts counter, straight time technicians, porters/lot attendants, etc.): ● Employees with less than 1 year of service will accrue 1.0 hour of PTO for every 40.0 hours worked ● Employees with greater than 1 year of service and less than 10 years of service will accrue 1.6 hours of PTO for every 40.0 hours worked ● Employees with 10 or more years of service will accrue 2.5 hours of PTO for every 40.0 hours worked ● PTO rate of pay will be calculated using a prior three calendar month look-back period and paid at the employee’s standard hourly rate For flat rate employees: ● Employees with less than 1 year of service will accrue 1.0 hour of PTO for every 40 hours worked ● Employees with greater than 1 year of service and less than 10 years of service will accrue 1.6 hours of PTO for every 40 hours worked ● Employees with 10 or more years of service will accrue 2.5 hours of PTO for every 40 hours worked ● PTO rate of pay for actual time off will be the employee’s effective labor rate using a prior three month calendar look-back period ● Flat rate employees may cash out unused PTO over 40.0 hours at the employee’s base hourly rate between November 15th and December 15th of the current calendar year For commissioned employees: ● Employees will accrue 1.0 hour of PTO for every 40.0 hours worked ● PTO rate of pay will be calculated using a prior three calendar month look-back period
- Vacation Offered
- Our PTO program combines sick leave and vacation time. For hourly/non-commissioned employees (parts counter, straight time technicians, porters/lot attendants, etc.): ● Employees with less than 1 year of service will accrue 1.0 hour of PTO for every 40.0 hours worked ● Employees with greater than 1 year of service and less than 10 years of service will accrue 1.6 hours of PTO for every 40.0 hours worked ● Employees with 10 or more years of service will accrue 2.5 hours of PTO for every 40.0 hours worked ● PTO rate of pay will be calculated using a prior three calendar month look-back period and paid at the employee’s standard hourly rate For flat rate employees: ● Employees with less than 1 year of service will accrue 1.0 hour of PTO for every 40 hours worked ● Employees with greater than 1 year of service and less than 10 years of service will accrue 1.6 hours of PTO for every 40 hours worked ● Employees with 10 or more years of service will accrue 2.5 hours of PTO for every 40 hours worked ● PTO rate of pay for actual time off will be the employee’s effective labor rate using a prior three month calendar look-back period ● Flat rate employees may cash out unused PTO over 40.0 hours at the employee’s base hourly rate between November 15th and December 15th of the current calendar year For commissioned employees: ● Employees will accrue 1.0 hour of PTO for every 40.0 hours worked ● PTO rate of pay will be calculated using a prior three calendar month look-back period
- Paid Holidays Offered
- The following 7 days are paid holidays when they fall on a scheduled work day: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
- ST / LT Disability Not Offered
- Titus-Will does not offer Short Term/Long Term Disability, but we do have options for you to sign up through Aflac.
- Life Insurance Not Offered
- Titus-Will does not offer Life Insurance, but we do have options for you to sign up through Aflac.
- Uniforms Offered
- Comfortable, top-quality uniforms are provided to technicians and porters that are professionally cleaned weekly. Different styles are given to reflect your certification levels. Men's and Women's sizes are also available.
- Other Offered
- Titus-Will also provides a Health Savings Account (HSA) though Health Equity, and free advanced primary care through Everside Health. Everside Health offers free doctor's visits, same-day appointments with no copay, affordable prescriptions, and an app to talk directly to your provider.
Shop Talk
Technician Spotlight: Tell us about yourself. What is your name, role, and the number of years you’ve been in the industry?
I started my career with Titus-Will in 1993 at the Ford location in Tacoma. I was hired as a drivability technician after spending 6 years in the United States AirForce. Titus-Will gave me a chance to work at the highest level as a Ford technician. They proved all of my training and career path. I was extremely successful for over 18 years as a technician. I was then promoted to the position of service manager. I did that for about 10 years and was then promoted to Fixed-Operations manager for all of the Titus-Will stores. The Titus-Will family has been extremely generous by allowing me every opportunity to grow in the automotive buisness. I feel i am truly a family member!!