Suburban Chrysler Jeep Dodge Ram of Troy - Technician Jobs in Troy, MI

About Us

Lithia Motors Inc. started in 1946 in Ashland, OR as a small Chrysler store and has evolved into the 2nd largest dealership group in the nation with over 250 locations to serve our customers. Troy, Michigan is located at the heart of Metropolitan Detroit's northern suburbs. It is the largest city in Oakland County. Troy is a leading business and shopping destination with premier office centers and the upscale Somerset Collection. Troy is home to a wide range of businesses - from small family run operations to Fortune 500 companies. Our vibrant and diverse international community is home to strong neighborhoods, top ranked schools, low property tax rates, and outstanding city services. In 2019, Troy was ranked as the Safest Michigan City and in the top 25 overall Safest City in the United States. NerdWallet named Troy the 4th best small city in the U.S. to start a business (2015) and #1 among the best cities in Michigan for young families after assessing the city’s cost of living, education system and economic growth. Niche Rankings designated Troy the #1 best town in Michigan to raise a family (2015). In 2014, 24/7 Wall Street named Troy the 7th best city to live in the U.S. Whether you are a business searching for a strategic location or a family seeking a place to live with a high quality of life, check out Troy. The welcome mat is out.

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Under The Hood

Is the shop heated? Air conditioned?

Shop is heated and well ventilated.

What is the size of the team I’d be working with?

17 Technicians

What are the shop hours and what are the shift timeframes?

M - F 7:00 AM - 6:00 PM S 8:00 AM - 2:00 PM Techs work varying shifts and days.

What tools does the shop provide that are available for all technicians to use?

All MFG Specialty tools including computer and diagnostic software. Technicians are expected to have their own hand tools and Tool Box.

What type of break room facility is provided?

Dedicated air-conditioned lunch room.

How many bays does your shop have?

33

How many repair orders do you average per month?

3000

What is your parts ordering process?

Parts ordered via email, text or at back counter.

What is your policy on side work?

We do not allow side work to be done on site as it is an insurance issue.

Are there any other unique features of the work environment worth noting?

We have a great team atmosphere, apprentice program, paid training, flexible shifts.

Do you offer any skills training or continuing education opportunities?

Shop pays for completed and passed ASEs. Shop pays for MFG training both on site and off premise including : Travel, Lodging, Food, and time at class.

Can you describe opportunities for career growth at your business?

Our mission statement is Growth Powered By People! How far you go depends on you and your drive. We have had many techs become service managers and service managers become fixed operations directors and even general managers!

Can you describe your performance review process?

Performance Reviews are each done at service manager's discretion.

What type of safety training is required?

Monthly safety meetings. On-line safety training at hire. Safety committee on site.

Can you describe how Techs work with and mentor younger techs?

Our senior technicians are afforded the opportunity to mentor new and upcoming techs.

How does your shop get involved with the local community?

All Lithia stores are very involved in community events. Lithia Motors Inc. has great national community involvement including Lithia 4 Kids.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

Our local stores and national recruiters are very involved with local High School vocational programs . Lithia Motors Inc. is a preferred employer at all national vocational schools.

Where do you see the shop in five years?

YOY growth has been incredible and projected to continue through the next 5 years. We are also implementing on-line service and sales through our new Driveway division!

Is there anything else you’d like to mention about career development and community?

Our Growth Powered By People mission provides a chance for you to further your career as far as you want without obstacles. Do the work and move on up!

Do you have an application form and how long does it typically take to complete?

We do have an online application and it usually takes less than 20 minutes to complete.

Do you phone screen applicants before doing in-person interviews?

Applicants are phone screened by a recruiter and then an in person or phone interview is scheduled with the service manager.

What do your in-person interviews entail?

One on one question and answer with the service manager and shop foreman if available.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

Assessments may be conducted prior to offer. Background, MVR and Drug Screens are conducted after offer and with hire being contingent to outcome.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

There are some assessments that are performed on line.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

We try to keep in contact with our candidates and a rejection or offer is usually made within a week.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

Depending on the number of applicants it usually takes less than a week.

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $100,000 - $150,000/year

Flat Rate FCA Master Certified Technician

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $60,000 - $80,000/year

Flat Rate Experienced technician proficient in: brakes, steering, suspension, electrical and HVAC

C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $40,000 - $60,000/year

Flat Rate Experienced technician proficient in: brakes, steering and suspension.

Lube Technician
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $30,000 - $35,000/year

Hourly entry level technician able to perform L.O.F. and minor maintenance. On the job training provided.

Service Advisor
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $65,000 - $105,000/year

Commission based pay plan based on experience and production.

Health Insurance Offered
Health Insurance offered and policy can be customized by employee
Dental Insurance Offered
Dental Insurance offered
Vision Insurance Offered
Vision insurance offered
Retirement Plan Offered
401k with company participation. Employee Stock Purchase Program
Sick Leave Offered
Sick Leave is built into PTO Plan.
Vacation Offered
PTO offered: After 1 year of service: 40 Hours After 2 years of service: 80 Hours each anniversary date After 7 years of service: 120 Hours each anniversary date
Paid Holidays Offered
Most major holidays offered
ST / LT Disability Offered
ST/LT disability offered.
Life Insurance Offered
First $10,000 paid by company.
Uniforms Offered
Uniforms and laundry service offered.
Other Offered
Generous employee discounts on vehicle purchases, leases, parts, and service contracts.

Shop Talk

Come join the Lithia team!