Southern Tire Mart at Pilot Flying J - Technician Jobs in West Memphis, AR

About Us

Southern Tire Mart at Pilot Flying J is a growing nationwide network of services and products catering to professional fleets and drivers. With 33 locations across 20 states, Southern Tire Mart at Pilot Flying J is dedicated to keeping driver’s road-ready with standard truck services, including preventive maintenance, tire care and 24/7 roadside assistance. Southern Tire Mart at Pilot Flying J’s Truck Care Centers proudly offers brands fleets trust and depend on, featuring Michelin, Bridgestone, Firestone, Goodyear, Continental, Yokohama, Zenna and Bandag retreads. With plans to expand their coast-to-coast network, Southern Tire Mart at Pilot Flying J is devoted to the creation and continuation of the ultimate driver experience with outstanding expertise, service, and convenience. We are looking for hard working, career-oriented employees that will have many opportunities for advancement. More reasons to love Southern Tire Mart at Pilot Flying J: - #1 North America Commercial Tire Dealer since 2012 - #1 Truck Retreader in North America since 2007 - #1 Commercial Tire Dealer in the US since 2008 - Best in class service on America's favorite passenger tire brands To apply for one of our open positions please visit:


Under The Hood

Is the shop heated? Air conditioned?

Shop is heated.

What is the size of the team I’d be working with?

8 technicians 1 manager 1 assistant manager 1 service advisor

What are the shop hours and what are the shift timeframes?

6:00am-10:00pm 7 days a week (6:00-2:30, 8:00-4:30, 12:00-8:30, 2:00-10:30) Sunday-Thursday, Tuesday-Saturday 24 hours emergency roadside service

What tools does the shop provide that are available for all technicians to use?

All diagnostic tools, and heavy tools for tire and oil change work, we also compensate for technician tools

What type of break room facility is provided?

Fridge, microwave, table, chairs

How many bays does your shop have?


How many repair orders do you average per month?

Trying to increase repairs orders a month, but we are looking for a great staff and team to be in place for that to happen.

What is your parts ordering process?

GM will order all tires and parts. Technician will create the PO and and GM will approve and order. We work with Uber, and other parts partners to get the parts we need as soon as possible.

What is your policy on side work?

No side work allowed

Do you offer any skills training or continuing education opportunities?

Everyone goes through TIA (Tire Industry Association) training upon hire. This training goes through how to repair tires, and setup for roadside assistance. When the program is completed technicians will receive their TIA Level 200 certification. We also offer refrigerant handling certifications that we will cover the cost of for A/C work on commercial trucks. ASE's T2-T8 we also cover and bonus are given with each passed certification. Vendor training is worked in throughout the year as well.

Can you describe opportunities for career growth at your business?

Opportunities are endless for the right person. We are happy to work with our technicians from an entry level position all the way up to an experienced A-Level tech. We don't stop there. If technicians want to work their way into a service advisor or assistant store manager position that can be accomplished as well. Growth within our company is a big part of our overall culture.

Can you describe your performance review process?

Currently we run annual reviews, but merit raises can occur during the year as well. Discussions during our annual review include safety protocol, sales, education, customer experience, and productivity. We also discuss upcoming goals and make sure we are following the correct career path.

What type of safety training is required?

We take safety very seriously. Every employee is given a safety manual at hire. Technicians are also shown where eye wash stations, fire extinguishers and safety exits are located. Precautions like pit netting, wheel chalking and safety glass are also a must.

Can you describe how Techs work with and mentor younger techs?

Entry level technicians can be paired up with senior technicians to help them advance their skill set. They will work side by side during repairs for a hands on experience, and any additional questions about repairs can be answered at that time.

How does your shop get involved with the local community?

We participate in such activities as food drives, tractor pulls, ribbon cuttings with the Chamber of Commerce, and Christmas collections for coats, gloves, hats.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We work with tech schools and community colleges a crossed the country. We want to be a great place to work for technicians just starting their careers, and watch them grow within our company.

Where do you see the shop in five years?

Currently we have 33 Southern Tire Mart and Pilot locations, and look to expand that to over 200 locations nationwide.

Is there anything else you’d like to mention about career development and community?

Opportunity are endless for the right technician. We also offer relocation assistance for those looking to work on our team but we are not located in their area.

Do you have an application form and how long does it typically take to complete?

We provide a pre employment checklist. Things included in the checklist are employment application, authorization for a background check, a drug and alcohol disclosure and release, and authorization to release information. This process usually takes 10 minutes to complete

Do you phone screen applicants before doing in-person interviews?

We will do phone screens and face time depending on the position and what the individual is comfortable with. Technicians are usually screened by the stores General Manager, while General Managers are screened by the owners.

What do your in-person interviews entail?

Explaining our business and the culture that we look to provide. We also like to give the person a bit of background information on us as a company. Job requirements, benefits, pay scale, and career paths and goals are discussed as well.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

Drug screens and back ground checks are performed. This can be done in as little as 24 hours.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

There is no formal skills assessment. The majority of this is done through discussion with questions about repairs and certain situations. We will also take technicians out to the shop to shadow other technicians. Other questions may be brought up here as well.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

Offers can be made on the same day depending on if the person is employed and what position is being hired. If not the same day usually within 24 hours.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

This can be immediate or within 24 hours. Sometimes this can get pushed back if technicians want to discuss the position more with their family, or take time to think about it.

Is there anything else you’d like to mention about your hiring process?

We strive to make this process as quick and easy as possible. Hires can be made on the spot or within a 24 hour period. To apply for one of our open positions please visit:

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $45,760 - $58,240/year

Hourly pay scale Pay based on experience and certifications

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $41,600 - $54,080/year

Hourly pay scale Pay based on experience and certifications

C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $35,360 - $45,760/year

Hourly pay scale Pay based on experience and certifications

Lube Technician
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $33,280 - $43,680/year

Hourly pay scale Pay based on experience and certifications

Health Insurance Offered
Provider is United Health Care, both single plans and family plans are available. Benefit begins after 60 days of employment. This can be employee only, employee plus spouse, employee plus children, or employee plus family plans
Dental Insurance Offered
Covered under health plan
Vision Insurance Offered
Covered under health plan
Retirement Plan Offered
401K with a 4% match provided by Fidelity. Plan begins after 60 days of employment
Sick Leave Not Offered
Vacation Offered
Vacations accrues over time
Paid Holidays Offered
6 major holidays (New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas)
ST / LT Disability Offered
Please inquire to learn about details.
Life Insurance Offered
Please inquire to learn about details.
Uniforms Offered
Work shirt and work pants are provided with company logo and employee's name very visible
Other Offered
Technicians get paid on a weekly basis Accident insurance Critical illness

Shop Talk

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