Under The Hood
Is the shop heated? Air conditioned?
Smart Motors Shop Facilities are Heated and Air Conditioned
What is the size of the team I’d be working with?
Team sized will average around 50 people. Within that team you can count on having not only peers but supervisors and support teammates.
What are the shop hours and what are the shift timeframes?
Shop is open 7am-7pm Monday- Thursday, 7am-6pm on Fridays and 7am-5pm on Saturdays, Closed Sunday. Shifts are scheduled as a 8 hour shift, and if a teammate is scheduled a Saturday we ask them to take a extra day off during the week.
What tools does the shop provide that are available for all technicians to use?
Smart Motors provides everything outside of the basic mechanic tool set that a technician would own. We pride ourselves in keeping up with technology, and are always evolving to put the best tools in our technicians hands.
What type of break room facility is provided?
Break rooms allow for an "out of work environment" to prepare meals, relax, and have beverages and snacks readily available.
How many bays does your shop have?
Smart Motors has 4 repair facilities on the campus. In total, there is 78 bays.
How many repair orders do you average per month?
What is your parts ordering process?
We employ many parts professionals to meet our demand. We have designated parts counter personnel to assist technicians as well as a separate retail space. Using all the latest parts ordering software we typically source parts same day with delivery of manufacturer parts every morning before business hours to allow order filling and help technician efficiency. We also have many parts delivery drivers on staff to assist in the retrieval of parts. For technicians, we use a computer based request through our dealership management system for ordering parts. On the reception of parts side, Smart Motors also employs parts personnel to deliver parts to bays, to encourage efficiencies of technicians.
What is your policy on side work?
We allow employees to utilize our repair facility outside of business hours for working on cars for their friends and family.
Are there any other unique features of the work environment worth noting?
Process driven to keep technicians busy. Many hours available every day as a result of our high volume. Very supportive dealer with everyone in one building to support teammates every day.
Do you offer any skills training or continuing education opportunities?
Paid training and testing for ASE Certification and Toyota Training
Can you describe opportunities for career growth at your business?
Growth can be found financially and title in Smart Motors. We have a clear career path for technicians that allow goals and objectives to be set up front. We also value technicians knowledge as they are useful in jobs outside of being a technician.
Can you describe your performance review process?
We do performance reviews annually. We do offer continuous feedback through communication so expectations of the employer and teammate are always understood on both sides.
What type of safety training is required?
Safety training starts by following guidelines in our employee handbook for a safe work environment. From there, we offer safety training on vehicle specific repairs, as well as AED, CPR and First Aid. We utilize a 3rd party company to assist Smart Motors in identifying safety concerns, and correcting them to keep our employees safe.
Can you describe how Techs work with and mentor younger techs?
Often times we will cross train technicians with a tenured tech in our main shop. This can be a one on one assistance, or we station a younger tech next to a senior tech, allowing for good communication and hands on assistance of learning.
How does your shop get involved with the local community?
We are very involved in the community. Smart Motors consistently contributes projects and equipment to Madison College and many local high schools. We fund raise and donate to many charities in local communities as well.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
Smart Motors attends job fairs often in the local community. Additionally Smart Motors allows high school visits, participates in high school mock interviews, and is eager to assist in any other questions a high school student may have about pursuing a career in automotive. Furthermore, Smart Motors is committed to the success of students in the automotive field, so much so, we offer tools to students at no charge to allow them to jump start their careers.
Where do you see the shop in five years?
Larger servicing all makes and model while becoming a one stop shop for anything and everything automotive.
Is there anything else you’d like to mention about career development and community?
Our career path is revolutionary in the sense that it leaves nothing to question. An entry level tech could begin their career at Smart Motors and on day 1 know what is expected and required of them to reach their goals in this industry. Along the way, the path is fully supported by Smart Motors.
Do you have an application form and how long does it typically take to complete?
Yes, Typically 3-8 Minutes.
Do you phone screen applicants before doing in-person interviews?
Yes, Our HR team will get in touch to ask some initial questions. More technical questions regarding a job duty are discussed in a formal interview setting.
What do your in-person interviews entail?
Will likely include the department manager, along with the Service and Parts Director or HR representative.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Yes, we do perform drug screening and background check as a term of hire.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No, our interview process and questions are how we determine assumed knowledge of an applicants skills.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
Offers can be made as quickly as same day. The most wait we would have would be 48 hours.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
Offers being same day, the process could take as short as 3-4 days awaiting drug screening or background check, or if the applicant has a prior commitment of employment, we would wait for that to expire.
Is there anything else you’d like to mention about your hiring process?
Due to the diverse skills of our managers, applicant could be invited to interview within one day of application.
A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $70,000 - $100,000/year
Compensation level reflects a tenured technician who is ASE Master Certified and hold all applicable Toyota Master Certification .
B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $50,000 - $65,000/year
Compensation level reflects a technician who is ASE Master Certified and holds all applicable Toyota Expert Certification.
C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $36,000 - $60,000/year
Compensation level reflects a technician who is ASE Certified in A4 Steering and Suspension and A5 Brakes, while holding a current Toyota Expert Certification.
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $25,000 - $32,000/year
Entry Level Technician performing Oil Changes, Tire Rotations, and Multi Point Inspections
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $50,000 - $90,000/year
Express and Maintenance Service Adviser Role Pay Range $32,000-$50,000 Main Shop Repair Service Adviser Role Pay Range $50,000-$90,000
- Health Insurance Offered
- Yes- GHC
- Dental Insurance Offered
- Vision Insurance Offered
- Retirement Plan Offered
- 50% Match Up to $1000 in company contribution Employee Profit Sharing Program
- Sick Leave Offered
- Vacation Offered
- Year of Hire – 104 hours (prorated for the remainder of the calendar year of hire, beginning after 90 days of employment) Following your 1st thru 4th Years of Service - 104 Hours Following your 5th thru 9th Years of Service - 128 Hours Following your 10th thru 14th Years of Service - 152 Hours Following your 15th+ Years of Service - 168 Hours Part Time Employees Eligible for Paid Time Off Technicians Eligible for PTO Buyback once a year
- Paid Holidays Offered
- New Years Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day
- ST / LT Disability Offered
- Life Insurance Offered
- Uniforms Offered
- Uniforms Provided and Laundered by 3rd Party Company $75 Annual Slip resistant shoe or boot reimbursement provided
- Other Offered
- Aggressive Employee Discounts on Parts, Services and Vehicle Purchasing Free Oil Changes on Employee Owned Toyota Vehicles Frequent Free Ticket Giveaways to Wisconsin Badger Sport Games Paid Employee Referral Programs Employee Appreciation Events Financial Incentives Holiday Events, Contests and Prizes Internal Career Advancement Paid Training