Raymond West - Phoenix - Technician Jobs in Phoenix, AZ

About Us

Making up the entire West Coast, Raymond West is your go to for all things material handling. We offer industry-leading expertise in not only forklifts but also racking, conveyor, dock and door, rentals, parts, and service. Our customers can rely on us to exceed their expectations by providing supply chain knowledge as well as our commitment to ensure their business is up and running 24/7.

Photos

  • Front of the building
  • Entrance
  • Main Lobby
  • Conference Room
  • Lunchroom
  • Parts Department
  • Stockroom
  • Shop
  • Shop
  • Paint booth
  • Service Van

Under The Hood

Is the shop heated? Air conditioned?

It is not heated, we have fans to keep cool in early summer.

What is the size of the team Iā€™d be working with?

In the Shop we currently have 3 full time shop techs, 1 part time battery technician and 2 part time students that are apprenticing.

What are the shop hours and what are the shift timeframes?

1 shift 7:00am-3:30pm

What tools does the shop provide that are available for all technicians to use?

All specialty tools are provided

What type of break room facility is provided?

Lunch room

How many bays does your shop have?

5

How many repair orders do you average per month?

75+

What is your parts ordering process?

A technician has an excel workbook that they enter work orders and parts required to complete a job. The workbook is emailed to a shared inbox at the parts department to service accordingly. The Parts Dept will deliver the requested parts to the shop techs every hour.

What is your policy on side work?

.

Are there any other unique features of the work environment worth noting?

We have a new paint booth, an excellent battery department, large work bays, centralized air which makes it easier for tools, a wash bay outside for washing equipment.

Do you offer any skills training or continuing education opportunities?

Raymond West offers internal trainings as well as tuition reimbursement and loan repayment for continuing education.

Can you describe opportunities for career growth at your business?

Everyone all the way up to our Regional Directors of Service started in a van and were promoted. Apprentices grow into Field Service Technicians who have the opportunity to grow into Team Leads to Service Supervisors to District Service Managers to Regional Service Managers to Directors of Service. We're currently looking to add a path for career growth for those individuals who do not want to take a leadership route.

Can you describe your performance review process?

Raymond West provides annual reviews which will also include merit increases.

What type of safety training is required?

Raymond provides: - Operator Safety Training - Aerial Lift Safety Training (Mobile Elevating Work Platform) - E-Learning 1 year and E-Learning 3 year Raymond Safety Certification - Blocking and Chaining Safety Training - Safe driving E-Learning Course

Can you describe how Techs work with and mentor younger techs?

Apprentice Technicians shadow veteran technicians to get a better understanding of how to complete repairs, handle questions from customers, do paperwork, etc.

How does your shop get involved with the local community?

The two most publicized events are: - Pink Pallet Jack Auction: Raymond auctions off a Pink Pallet Jack to the highest bidder and all proceeds go to breast cancer awareness organizations - Operation Santa's Supply Chain: Raymond employees purchase and build new bicycles to donate to children during the holidays as well as contribute to other toy and food drives

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We enjoy doing classroom presentations as well as offer early employment to students to work part-time in our facility while they finish their schooling.

Where do you see the shop in five years?

Continuing to grow in this ever booming market.

Do you have an application form and how long does it typically take to complete?

The application can be found on https://www.raymondwest.com/ and typically takes less than 10 minutes to complete.

Do you phone screen applicants before doing in-person interviews?

We do video interviews before doing in-person interviews.

What do your in-person interviews entail?

In-person interviews entail diving into your background, learning a little more about your mechanical aptitude, personality and skillset.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

Yes

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

Yes it's a mechanical aptitude assessment that takes approximately 10-15 minutes that can be completed on a computer.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

Within 1 week

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

2 weeks or less

Technician Compensation Pay Range: $0 - $0/year

Raymond West has built a pay chart which breaks down compensation based on the position, location, experience, and trainings completed. We also provide a bonus program, merit increases, profit sharing, and referral program to add more to our already competitive wages.

Technician Compensation Pay Range: $18 - $35/hour

Raymond West has built a pay chart which breaks down compensation based on the position, location, experience, and trainings completed. We also provide a bonus program, merit increases, profit sharing, and referral program to add more to our already competitive wages.

Health Insurance Offered
Effective after 30 days Provider: Blue Cross Blue Shield or Kaiser
Dental Insurance Offered
Effective after 30 days Provider: Delta Dental of Indiana
Vision Insurance Offered
Effective after 30 days Provider: VSP
Retirement Plan Offered
401k with employer match
Sick Leave Offered
Personal time off can be used for sick leave 3 weeks accrued 0-4 years of service 4 weeks accrued 5-14 years of service 5 weeks accrued 15+ years of service
Vacation Offered
Personal time off can be used for vacation 3 weeks accrued 0-4 years of service 4 weeks accrued 5-14 years of service 5 weeks accrued 15+ years of service
Paid Holidays Offered
7 paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day, floating holiday to be used toward Christmas Eve or New Year's Eve *All veterans receive Veterans Day as a paid holiday
ST / LT Disability Offered
Available through Unum Employer provides long term disability coverage, up to 60% ($5,000/month) Short term disability provided to employees not covered under state short term disability
Life Insurance Offered
Employees can elect up to 5x salary coverage More information regarding dependent life insurance available upon request
Uniforms Offered
Company provided and laundered
Other Offered
- 4 day / 10 hour schedule available - Employee Assistance Program - Voluntary Benefits: Critical illness, accident, hospital indemnity, legal services, identity theft protection, pet insurance - Flexible Spending Account (FSA) - Health Spending Account (HSA) - Prescription Savings Solutions - Express Scripts (for Anthem Plans) - Paid training

Shop Talk

As a WrenchWay Top Shop, we are committed to promoting and improving technician careers!

Perks and Benefits