Randy's Automotive Service - Technician Jobs in Medfield, MA

Photos

  • Randy's Automotive Service shop photo
  • Randy's Automotive Service shop photo
  • Randy's Automotive Service shop photo
  • Randy's Automotive Service shop photo
  • Randy's Automotive Service shop photo
  • Randy's Automotive Service shop photo

Under The Hood

Is the shop heated? Air conditioned?

The shop is heated. The overhead doors and shop is insulated. We have an air conditioned break room.

What is the size of the team I’d be working with?

We have a team of 4 technicians, 2 advisors with one support person for the advisors.

What are the shop hours and what are the shift timeframes?

Shop hours are 8-5. Advisors are 7-5 and techs are 8-5.

What tools does the shop provide that are available for all technicians to use?

Specialty and diagnostic tools

What type of break room facility is provided?

Air Conditioned with a microwave, refrigerator and sink

How many bays does your shop have?

6

How many repair orders do you average per month?

220 repair orders per month. We average 2.25-2.5 hours per repair order.

What is your parts ordering process?

Online integrated with our POS software.

What is your policy on side work?

No side work is allowed. We pay a very strong wage so you won't need side work to supplement your income.

Are there any other unique features of the work environment worth noting?

We buy lunch once a week for the team, celebrate birthdays and work anniversaries. We also award outstanding team member contributions once a month.

Do you offer any skills training or continuing education opportunities?

We believe in training. We offer paid training and find training for each of our team members needs. We believe service advisors need training just like techs to be the best at their career.

Can you describe opportunities for career growth at your business?

We are a growing and expanding organization so you have the opportunity to grow and advance as we do. We believe on promoting from within before hiring from the outside.

Can you describe your performance review process?

We meet weekly to discuss career direction, career development and personal development. We are also looking for feedback on how we are as an organization.

What type of safety training is required?

None

Can you describe how Techs work with and mentor younger techs?

Our Foreman is our trainer, but all team members are expected to mentor younger techs.

How does your shop get involved with the local community?

We donate to local causes. Our biggest fundraiser of the year is Toys For Tots.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We participate on two local High School Advisory Boards.

Where do you see the shop in five years?

We will go over this during our interview process.

Do you have an application form and how long does it typically take to complete?

Our application is simple and only takes minutes to complete.

Do you phone screen applicants before doing in-person interviews?

We do a 15 minute zoom call.

What do your in-person interviews entail?

Learning about your pervious expereince and career goals. We also want to make sure you'll be a good fit with our team members and our culture. Management and department team members will perform the interview.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

Yes

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

No

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

A couple days, but we will give you a better timeline during your interview.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

It is a three step interview process that takes about 2 weeks.

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $80,000 - $120,000/year

Weekly Guarantee with weekly performance bonus based on hours billed.

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $50,000 - $80,000/year

Weekly Guarantee with weekly performance bonus based on hours billed.

C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $35,000 - $50,000/year

Weekly Guarantee with weekly performance bonus based on hours billed.

Lube Technician
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $15 - $20/hour

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Service Advisor
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $35,000 - $120,000/year

Weekly Guarantee with weekly performance bonus based off of Gross Profit.

Service Manager
Service Managers are responsible for management and overall health of the shop. Service Managers are typically focused on running an efficient shop that meets their financial goals. Other responsibilities can include staffing, performance evaluations, and financial analysis amongst many other responsibilities.
Pay Range: $80,000 - $120,000/year

Weekly Guarantee with weekly performance bonus based off of Gross Profit.

Health Insurance Offered
We have multiple plans to choose from to fit your needs. After three month of employment you are eligible yo join one of our plans.
Dental Insurance Not Offered
Vision Insurance Not Offered
Retirement Plan Offered
401K with 3% Match. Eligibility after one year of employment during twice yearly 401K enrollment period.
Sick Leave Not Offered
Vacation Offered
12 Days a year. You start to earn one day a month after 90 day probationary period.
Paid Holidays Not Offered
ST / LT Disability Not Offered
Life Insurance Not Offered
Uniforms Offered
We supply uniforms for all positions. Technician uniforms are professionally laundered.
Other Not Offered
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Shop Talk

Open post

Being involved with the next generation of technicians is very important to the future of our industry. There are many ways to give back, from mentorships to advisory committee meetings to donating your time when the schools ask.

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Top Shop Challenge: Many employees will follow or interact with a shop/dealer for a while before applying for a job. Share with us any examples of employees who took a while to see how awesome you are, or ones that left only to come back.

Jimmy our foremen wanted to join our team. We sat down and talked about what it would look like. At the time it didn't make sense for either of us to work together. We both knew we could do great things together. We kept in touch and when the time came that joining forces was in both our best interest, he joined the team. We are so happy that both of us left the door open for when the time was right.

Open post

Get a recap of February at Randy's Automotive from our owner, Scott Eakin!

Open post

Top Shop Challenge: Friday, March 3rd is Employee Appreciation Day. Give a shout out to one or more of your team members that go above and beyond.

Joey has been with is for a very very long time. He recently celebrated his 16th year with us. No matter what happens Joey is there for his teammates and our clients. He puts everyone first. We are so lucky to work along side him all these years.

Open post

Top Shop Challenge - Now that we're almost two months into 2023, take a look back at your goals as it relates to your service team. What are some things you've made progress on that you would like to highlight?

We work hard on incorporating our team’s feedback into improving our operation. Our techs understand better than management how the day is going. The service advisors understand better than management the expectations of the clients. With them working together they can impact the day and in turn the week and the month better than anyone. They are living the challenges as they unfold. Their ability to make last minute adjustments is what allows us to keep our clients happy, deliver on promises and maximize what we truly are capable of delivering.

Open post

Top Shop Challenge: In honor of Valentine's day, please share what you love most about the industry and working at your shop. The more specific, the better!

One of my favorite parts of my job is working side by side with amazing people. I’d like to take the opportunity to highlight Jimmy our shop foreman. Every month we have an award that the team votes on the winner. The winner is the team member who lives our values and supports their teammates. They get to proudly display the trophy for the month on their toolbox and receive a $50 gift card. The reason his teammates select him for January was the number of times he went above and beyond in helping his teammates and our clients. Without asking he stepped up into the porter role and helped us deliver cars when we fell behind, he saw clients struggling in the cold to put air in their tires and went out to help them without anyone asking him to and he helped our younger techs make deadlines when they were failing behind. He took the initiative and held an impromptu DVOM and electrical theory class to strengthen our team’s electrical knowledge. I was extremely proud to honor him with our Golden Wrench Award.