Penn Power Group - Buffalo - Technician Jobs in Buffalo, NY

About Us

With thirteen service centers located throughout Pennsylvania, New York and New Jersey, our team of highly skilled and trained personnel can make a normal repair seem like a superior service experience. We also offer Mobile Service, which provides our customers the convenience of having our technicians come to their site. Our technicians receive initial and ongoing extensive manufacture approved training, through our in-house training department, supplemented by external trainings as needed. Technicians receive competitive pay, benefits and incentives including increases for each ASE Medium Certification that is received and maintained. We provide our customers with state-of-the-art facilities, a fleet of well-equipped service vehicles, full diagnostic and troubleshooting capabilities, engine, transmission and chassis dynamometers, maintenance services plus a sophisticated inventory control of the most common parts on-the-shelf when and how you require them. As leading distributor and dealer for some of the most advanced products available, we represent worldwide manufacturers such as TICO, Detroit, Allison Transmission. Carrier Transicold and Mercedes Benz. We also represent industry recognized OEM suppliers such as Weller Remanufacturing, Webasto Thermo Systems, American Power Group, Meritor, Bendix, Gunite, Leece-Neville, Delco Remy, Unipoint, Donaldson, Active Heavy Duty Cooling Products, Duralite, Webb, Penray, Optronics, ExxonMobil and many others. Our long-term track record of customer satisfaction, state of the art equipment and facilities along with career growth opportunities make Penn Power Group a place where our people are valued and rewarded.


Under The Hood

Is the shop heated? Air conditioned?

Our shop is heated

What is the size of the team I’d be working with?

We have 9 Service Technicians , TSM and SEA

What are the shop hours and what are the shift timeframes?

Hours are 7:30am to 4pm , one shift

What tools does the shop provide that are available for all technicians to use?

Our shop has a tool room with specialty tools for your use

What type of break room facility is provided?

Our break room includes a locker room, lunch room, vending machines, and TV

How many bays does your shop have?

8 Bays

How many repair orders do you average per month?

We average 141 repair orders per month

What is your parts ordering process?

Technicians determine part needs, discusses with TSM and provides parts with a Parts request sheet for either quoting or ordering.

What is your policy on side work?

Side work or (Moon lighting) as we call it is not permitted

Do you offer any skills training or continuing education opportunities?

Yes, Penn Power Group employees have access to initial and on going in house, factory authorized training. In addition, we send technicians to external trainings as needed. Lastly, technicians can earn an increase for obtaining and maintaining ASE certifications..

Can you describe opportunities for career growth at your business?

Technicians can grow their careers through adding on certifications, taking on additional responsibilities including mobile fleet technician, lead and foreman roles. A number of our technicians have also transferred to leadership roles within their locations.

Can you describe your performance review process?

Everyone in the organization receives annual performance and compensation reviews. In addition technicians are reviewed on an as needed basis to recognize outstanding performance.

What type of safety training is required?

Employees receive in person and on line training as part of their on boarding as well as annual compliance training. Each shop has at least one designated safety coordinator; a role which rote

Can you describe how Techs work with and mentor younger techs?

When a technician joins our team, regardless of their level of experience, we match them with another technician to show them how to work within our system. Depending on the individual situations and experience levels the technicians work closely with management to oversee the technician's work.

How does your shop get involved with the local community?

Each location supports their local community and as a company we support a number of industry associations

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

Our teams work very closely with local technical and career schools and members of our staff sit on advisory boards as well as present ot students on a regular basis

Where do you see the shop in five years?

Penn Power Group's Fleet Services team is on the fast track to add technicians to not only support customers at their sites, but also to bring work back to our service centers that cannot be completed in the field. This expansion will continue to create many opportunities for new and existing staff technicians.

Do you have an application form and how long does it typically take to complete?

We have an online application, before you begin the online application process, be sure to: · Allow up to 20 minutes to complete the online application · Have your email address ready · If you have an uploadable resume, you will be able to forward your information to us · Register first and then complete a brief questionnaire that will vary in length upon the position you are applying for

Do you phone screen applicants before doing in-person interviews?

After you apply, a member of the Recruiting team will be in touch to discuss your interests in our position and the requirements of the job. If we both believe the job is a fit, we will invite you into the shop for an on-site interview.

What do your in-person interviews entail?

During your interview, you can expect to meet with Management members of the team, including the hiring manager and get a chance to check out our shop!

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

Background, drug and motor vehicle record screening is included

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

No assessment required

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

If the interview goes well, your Recruiter will make you an offer!

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

Once you accept the details of the offer, we will begin our preemployment process. Lastly, once you clear our preemployment process, we will set a date for you to start your career with Penn Power Group!

Service Advisor
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $50,000 - $70,000/year

With incentive plan

Technician Service Manager Pay Range: $62,000 - $85,000/year

With incentive plan

Technician Trainee Pay Range: $15 - $24/hour

Hourly pay

Health Insurance Offered
Penn offers two competitive plan options in the infamous Blue Cross network. HSA: Penn offers access to an HSA bank account which we contribute to for those eligible. Telemedicine: If you are enrolled in the Penn Power Group medical program, you can have medical issues addressed by phone or video chat with board –certified doctors and pediatricians! MDLIVE doctors are available 24/7/365.
Dental Insurance Offered
There are two dental options available through Guardian who is a national dental provider.
Vision Insurance Offered
Vision coverage with Davis vision is which has 110,000 points of access with 4 out of 5 eyewear retailers in the network.
Retirement Plan Offered
As a valued team member of Penn Power Group, you will be able to plan for your financial future by participating in the Penn Power 401k profit sharing plan through Vanguard Retirement Services. You will automatically begin saving for retirement beginning at 3% of your pay on the 1st day of the month upon completing your first six months of service and will be invested into an age-appropriate target retirement date mutual fund managed by Vanguard. Additionally, to assist in prepare for a successful retirement, your savings will automatically increase 1% every January 1st, up to total of 10%. You have the option to decline enrollment by registering online at and change deferral amount to 0 zero) Penn Power assists in meeting your savings goals through discretionary employer match and profit sharing contributions which become 100% vested after 5 years of service. In addition to the age-appropriate target retirement date mutual fund managed by Vanguard you have the option for to invest in 14 individual mutual funds . You can always view your balance, make savings and investment changes for your 401(k) online through Vanguard Retirement at or by calling 800-523-1188 As an additional free service Penn Power Group partners with RSM Wealth Management to provide individual financial planning support to help you make and adjust your investments
Sick Leave Not Offered
Vacation Offered
Offered and it increases with years of service
Paid Holidays Offered
Includes major recoginzed holidays
ST / LT Disability Offered
Offered through Sun Life. Disabled employees receive income protection and the vocational and clinical support to move forward with their lives
Life Insurance Offered
Offered through Sun Life
Uniforms Not Offered
Other Offered
Flexible Spending Account through Ameriflex: Employees can save up to 40% on thousands of eligible everyday expenses such as prescriptions, doctor’s visits, dental services, glasses, over-the-counter medicines, and copays. Employee Assistance Program (EAP): CuraLinc’s Employee Assistance Program provides a multidimensional approach to working constructively with employees who experience problems that impact their wellbeing and productivity. Pharmacy Discount Programs

Shop Talk

Check out Garrick discussing how we onboard new technicians at Penn Power

Check out this Video detailing our Mobile Fleet Technicians!