Paul Moak Subaru Paul Moak Volvo - Technician Jobs in Jackson, MS

About Us

Paul Moak Subaru and Paul Moak Volvo Cars are two dealerships in the same location. The service department includes both Subaru and Volvo brands. Paul Moak Volvo Cars has been serving the state for over 45 years as the exclusive Volvo retailer in Mississippi. Likewise, Paul Moak Subaru has a 20 year history as Mississippi's home for Subaru. Paul Moak Automotive has remained family-owned and operated for three generations and offers a family style corporate culture for both employees and customers. We are proud to exceed the average automotive industry standard in terms of length of employment for the our team of professionals who have chosen to remain at the company for many years and build rewarding careers. We look forward to sharing more with you!

Photos

  • Paul Moak Volvo Subaru Dealership Building I-55 & High Street Jackson, MS
  • Service Drive
  • Service Lane
  • Service Shop
  • Service Shop
  • Service Shop
  • Brand new LED Lighting throughout shop and at each stall
  • LED Lighting at each stall
  • LED Lighting throughout the shop
  • New industrial fans throughout the middle of the service shop
  • Brand new AC installed! Vents throughout shop and at each stall.
  • Heater available at each stall
  • Work station
  • Work station
  • Specialized equipment available
  • Specialized equipment available
  • Specialized equipment available
  • Hunter alignment lift
  • Technician parts counter
  • OEM library available
  • OEM Special Tools available
  • parts department
  • parts department
  • parts department
  • parts department
  • Service write-up area
  • Service write-up area
  • Cashier window adjacent to customer waiting area
  • Vending machines
  • Break Room and Coffee Station
  • Break Room
  • Break Room

Under The Hood

Is the shop heated? Air conditioned?

Yes! Heated work stations, air conditioned shop, plus newly installed industrial ceiling fans.

What is the size of the team I’d be working with?

7 technicians, 3 service advisors, 2 parts advisors

What are the shop hours and what are the shift timeframes?

Monday - Friday 7:30 a.m. - 5:30 p.m., Saturday 8 a.m. - 2 p.m.

What tools does the shop provide that are available for all technicians to use?

Rotary lifts, Hunter alignment machine, Hunter road force tire balancer, Hunter tire mounting machine, 134 & YF1234 A/C machines, Subaru and Volvo diagnostic equipment, Subaru and Volvo special tools, lift table, strut compressor, overhead oil reals, work tables, vices, bench grinder, etc.

What type of break room facility is provided?

A breakroom is conveniently located with direct access from the service shop. Microwave, coffee station, full-sized sink, full refrigerator, and other appliances are available for use. Ample cabinet space is also available for storage. Complimentary bottled water and coffee is available throughout the work day. Vending machines are also available in the dealership.

How many bays does your shop have?

12

How many repair orders do you average per month?

This number has fluctuated thanks to COVID and the pandemic. Currently customer demand is high as we are one week out on available appointments to get into the shop. We are averaging 600 RO's per month.

What is your parts ordering process?

Daily stock orders

What is your policy on side work?

Not here and not Volvo/Subaru. If it's your Mom or something we understand. But your side work should not interfere with Paul Moak work. We do allow you to work on your own car in the shop as long as you have an open repair order on it. You get employee discounts on parts as well as vehicle purchases.

Are there any other unique features of the work environment worth noting?

The service shop has received hundreds of thousands of dollars in capital investments in 2022. Brand new air conditioning system and industrial ceiling fans. Complete overhaul of all previous lighting to now be LED. Paint job. New lift. Paul Moak Subaru and Paul Moak Volvo Cars are each the exclusive Subaru and Volvo dealership in the state of Mississippi. Paul Moak Subaru started in 2001 and has seen expansive growth over the past 20 years. Paul Moak Volvo Cars has a 45 year history of serving the state since it opened in 1977. The dealerships have remained family-owned and operated for three generations and offers a family style corporate culture where everyone is valued and appreciated as a full individual outside of working hours and requirements.

Do you offer any skills training or continuing education opportunities?

Yes! Paul Moak offers all technicians the opportunity for growth through on the job skills training as well as online continuing education from our manufacturers. As soon as you become employed we work to get you signed on with Subaru and you begin taking technical training. As you reach a level of proficiency we will send you off to school all expenses paid.

Can you describe opportunities for career growth at your business?

As you begin work here and gain a strong knowledge base, you will be given the opportunity to do more and grow your income thanks to your newly acquired skills. Our Master Techs began work here at Paul Moak and grew their skills over the years to become some of the best technicians in the state of Mississippi.

Can you describe your performance review process?

You and your Service Manager will have ongoing dialogue about your performance. We do not do this review just once a year as many places do. Ours is a constant feedback loop that you will received from your manager giving you the ability to grow and succeed.

What type of safety training is required?

Slips and trips in the shop hurts not just you, but everyone. We cannot operate effectively in an unsafe environment. So, we work hard to maintain a clean shop environment. We have equipment inspections on a recurring basis by our vendors. Our shop foreman is charged with quality checks on vehicles and answering your questions on proper procedures.

Can you describe how Techs work with and mentor younger techs?

First our younger techs must show an energy and aptitude for learning. Most do not have this drive. But as we come across a younger tech that is eager to grow his skills, we assign that guy to a mentor tech who benefits from the increased productivity of a helper while sharing his knowledge base and a few tools with his helper. As the younger tech grows, he is expected to begin acquiring tools. At some point the trainee is given a lift of his own. All these steps depend greatly on the drive of the younger tech. If you have that drive, we have a career for you.

How does your shop get involved with the local community?

We are HUGE supporters of the local Children's Hospital. Our owner is the Chairman of the Board at the hospital and we donate time, dollars and resources throughout the year to support these special kids and their families.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

Not at this time but we are always looking for opportunities.

Where do you see the shop in five years?

Humming along, profitably making money, taking care of our ever-expanding customer base, staying ahead of the knowledge curve and then going home to be with and enjoy our families and friends.

Do you have an application form and how long does it typically take to complete?

Yes, 15 to 20 minutes.

Do you phone screen applicants before doing in-person interviews?

We can depending on the applicant's schedule and availability.

What do your in-person interviews entail?

Typically the GM and one of the Service Managers interview applicants

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

Yes

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

No

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

A few days at most

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

One week

Is there anything else you’d like to mention about your hiring process?

Paul Moak will pay to have your toolbox picked up and moved to our shop.

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $50,000 - $115,000/year

Techs are paid weekly through direct deposit. We have a veteran shop foreman who distributes work amongst the techs. We do not give out work on anything other than effort. If you have the drive, you will get the tickets. Obviously we match up your training level with the work needed on the ticket. But there is no seniority system for getting a ticket. If you get to work ready to work, we'll reward you.

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $40,000 - $85,000/year

Techs are paid weekly through direct deposit. We have a veteran shop foreman who distributes work amongst the techs. We do not give out work on anything other than effort. If you have the drive, you will get the tickets. Obviously we match up your training level with the work needed on the ticket. But there is no seniority system for getting a ticket. If you get to work ready to work, we'll reward you.

C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $30,000 - $55,000/year

Techs are paid weekly through direct deposit. We have a veteran shop foreman who distributes work amongst the techs. We do not give out work on anything other than effort. If you have the drive, you will get the tickets. Obviously we match up your training level with the work needed on the ticket. But there is no seniority system for getting a ticket. If you get to work ready to work, we'll reward you.

Lube Technician
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $30,000 - $48,000/year

Techs are paid weekly through direct deposit. We have a veteran shop foreman who distributes work amongst the techs. We do not give out work on anything other than effort. If you have the drive, you will get the tickets. Obviously we match up your training level with the work needed on the ticket. But there is no seniority system for getting a ticket. If you get to work ready to work, we'll reward you.

Health Insurance Offered
We have full coverage health insurance for employees and your dependents. Paul Moak pays for 2/3 of the monthly insurance premium for employees. We give a year end bonus to all full time employees who get an annual physical done. 90% of our employees had theirs done this year. The state average is 25%. We see this bonus as an investment in our people. The healthier we all are, the more likely we are all to come in to work and be productive, healthy and happy.
Dental Insurance Offered
We have a dental plan.
Vision Insurance Not Offered
Retirement Plan Offered
We have a full 401k plan through Empower Retirement who is endorsed by the National Automobile Dealer Association (NADA). Paul Moak matches 50% of the first 4% of your retirement dollars. Many dealerships suspended or cancelled this benefit during the pandemic. We did not. We chose to continue rewarding employees who prioritized retirement savings with retirement dollars from the company. Just another example of how we treat our employees.
Sick Leave Offered
All employees accrue sick leave. You are able to track your sick and vacation days as well as all payroll history through Paul Moak's NetChex system, your very own employee benefits portal.
Vacation Offered
Employees are eligible for five days of vacation after one years of employment and ten days of vacation after three years of employment.
Paid Holidays Offered
Our paid holidays are New Year's Day, July 4th, Labor Day, Thanksgiving Day and Christmas Day.
ST / LT Disability Not Offered
Life Insurance Offered
All employees have a $15,000 life insurance policy while employed at Paul Moak.
Uniforms Offered
Paul Moak has a uniform program for all employees. We use Cintas as our vendor. Technicians have the choice to wear our OEM branded technician uniforms or Paul Moak branded t-shirts depending on the season and temperature. We have negotiated bulk rates from Cintas for all of our employees.
Other Offered
Complimentary Saturday Lunches Family Friendly Operating Hours Employee Purchase Program 12 Years Average Employee Tenure

Shop Talk

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