Patriot Fleet Service - Technician Jobs in Bossier City, LA

About Us

Patriot Fleet Service was founded in 2018 by Michael Hawkins, a Veteran, and former US Marine, as Patriot Mobile Oil Change LLC, to provide mobile, on-site, oil changes and preventive maintenance services for the Shreveport-Bossier City area. After connecting with local business fleet owners and managers, we quickly identified the need for a total fleet service provider. As a result, Patriot Fleet Service emerged to be THE solution!

Photos

  • Shop.
  • Shop.
  • Shop.
  • Rear parking area.
  • Mobile Serice Truck.
  • Banner.
  • Front of shop and office building.
  • GM truck.
  • Service Writer Desk and parts staging area.
  • GM Office.
  • Office Manager and AP Office.
  • Lobby, customer waiting area.
  • GM and mobile Service Trucks.
  • Service Writer Counter Area.
  • Break Room.
  • Service Van

Under The Hood

Is the shop heated? Air conditioned?

Not really needed in the climate we have here, but heat is provided if necessary.

What is the size of the team I’d be working with?

The team consists of 5-7 office staff, currently six technicians but will grow soon to 10 or more.

What are the shop hours and what are the shift timeframes?

Normal business hours are 8-5 Mon through Friday; however, we are a 24/7 road service provider for many large fleets, equipment and trucking companies, so hours may vary depending on the position you are selected for. If you are selected as a road service technician, you will be on call on a rotational basis with the other road service technicians.

What tools does the shop provide that are available for all technicians to use?

Compressed air, diagnostic scanners, jacks and jack stands, etc...

What type of break room facility is provided?

Kitchen facility with refrigerators, microwave, table and chairs.

How many bays does your shop have?

12

How many repair orders do you average per month?

132

What is your parts ordering process?

We have a system where techs generally order their parts for the job they are working on through one of our many parts vendors or dealers if it is an unscheduled job, otherwise the Service Writer or Service Manager orders and stages the parts with the corresponding service order in the parts staging area.

What is your policy on side work?

We do not allow side work on any type of truck or equipment that we work on.

Are there any other unique features of the work environment worth noting?

Family atmosphere. We choose our team members carefully to ensure that we are all a good fit and have many common interests. We have as much flexibility as possible to allow for family time and a work life balance.

Do you offer any skills training or continuing education opportunities?

We offer assistance for continuing education, and we have a program to increase pay for each certification that we sponsor.

Can you describe opportunities for career growth at your business?

We are a relatively young company with extreme growth opportunities! We are excited and eager to promote from within and do so whenever possible. Due to our unprecedented growth, we have and will continue to have promotion and growth opportunities.

Can you describe your performance review process?

We have an initial 90-day evaluation period at which time a review is completed, after that we complete performance reviews at the first six months of employment, then on the employee's yearly anniversary. Employees are evaluated on attendance, punctuality, efficiency, ETC...

What type of safety training is required?

New hires are initially trained on our safety procedures, and we have safety meetings periodically to review best practices.

Can you describe how Techs work with and mentor younger techs?

The Lead Techs and Senior Lead Techs help train and mentor younger, less seasoned techs in the field, and our service manager and GM will also pitch in with training and mentoring.

How does your shop get involved with the local community?

We partner with several environmental clean-up organizations.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

Currently we do not, but plan to in the future.

Where do you see the shop in five years?

We see the business in five years with three to five other locations and/or franchises, in different cities or possibly other states. This location will continue to grow rapidly during that time as well.

Do you have an application form and how long does it typically take to complete?

We have an application form that is normally completed in person, but generally we set up interviews by the applicant's resume.

Do you phone screen applicants before doing in-person interviews?

Generally, yes, we will initially conduct a phone interview, then depending on the outcome of that phone conversation we will set up a face to face to interview.

What do your in-person interviews entail?

A high level view of what we do and our business model and values

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

We conduct drug screens and background checks as a contingency for employment.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

We feel we adequately cover this during the interview process, so currently we do not have a formal skills test.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

Within two business days.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

Generally, within one week.

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $70,000 - $120,000/year

Depending on skills and experience, A level technicians can make $100,000 per year or more. Pay is hourly.

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $50,000 - $80,000/year

Depending on skills and experience, B level technicians can make $80,000 per year or more. Pay is hourly.

Service Advisor
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $40,000 - $50,000/year

Depending on skills and experience, A service advisors can make $50,000 per year or more.

Service Manager
Service Managers are responsible for management and overall health of the shop. Service Managers are typically focused on running an efficient shop that meets their financial goals. Other responsibilities can include staffing, performance evaluations, and financial analysis amongst many other responsibilities.
Pay Range: $50,000 - $70,000/year

Depending on skills and experience, Service Managers can make $70,000 per year or more.

Parts Advisor/Manager Pay Range: $40,000 - $60,000/year

Depending on skills and experience, Parts Managers can make $70,000 per year or more.

Health Insurance Offered
After ninety days with our company, we offer assistance in obtaining quality health insurance.
Dental Insurance Offered
After ninety days with our company, we offer assistance in obtaining quality dental insurance.
Vision Insurance Offered
After ninety days with our company, we offer assistance is obtaining quality vision insurance.
Retirement Plan Not Offered
Coming soon!
Sick Leave Not Offered
Coming soon!
Vacation Offered
After one year of service with us, we award one week of paid vacation. After three years of service with us, we award two weeks of paid vacation.
Paid Holidays Not Offered
Coming soon!
ST / LT Disability Not Offered
Coming soon!
Life Insurance Not Offered
Coming soon!
Uniforms Offered
Uniforms are provided at or during the first ninety days of employment.
Other Offered
Company service truck or van is provided for those technicians selected to provide mobile service for us.

Shop Talk

Hear how we onboard new technicians at Patriot Fleet Service

Meet our Senior Lead Technician, Damon

Meet our GM, Javan

Hear what a typical workday looks like at Patriot Fleet Service

Our GM discusses how we support career development

Hear why our techs love working at Patriot Fleet Service!